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Reviews (2,028)
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1,039
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All reviewsman made beachinfinity beachnautilus restaurantblue barfake beachinterior roomsalt watercruise shipall inclusive packageocean viewfresh water poolpontoon bridgeparking garageconference roombusiness centerfourth floorqueen emma
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Reviewed 13 October 2017 via mobile

Best vaca ever from staff to management top of the line. From the moment we arrived the staff was there for your needs nothing is to small they make you feel like you're family can not say enough about Luis Nick and Monique and the best manager Herbert

Stayed: October 2017, travelled with friends
Thank mdesorbo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCRManager, Front Office Manager at Renaissance Curacao Resort & Casino, responded to this reviewResponded 17 October 2017

Dear Mdesorbo,

Thank you very much for raving about our resort.

We appreciate your great comments. We take pride in delivering exceptional customer service to our guests and it seems as though we achieved that goal during your stay.

We have shared your positive comments with the staff that you mentioned and they are all excited to learn that they made a lasting impression on you.

We hope to welcome you again soon to your home away from home!

Sunny regards,

Chanteau O

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

We just returned from a 6 day stay @ the Renaissance Curacao Resort & Casino. We had an amazing time.
I would recommend getting an Ocean front room and the all inclusive package.
We loved the pool. Don't be disappointed that they don't have a beach. The salt water infinity pool is amazing as well as the natural pool.
We loved the food and service at The Infinity Beach Bar. Elizabeth and Bianca were amazing!!! They were so friendly and accommodating. They made us feel like family!! We had lunch every day here and dinner 5 of the 6 nights we were here.. Barbecue day(Saturday) was awesome!!
After dinner we loved hanging out at the Blue Lobby Bar. We sat there chatting with Nick, Ruth, Monique and Shurensly for hours. All 4 of them were Wonderful!!! We loved talking with them.. They all love what they do and it shows!!!
Also stop by and see Melissa and SHEKINA @ the concierge. They were so nice and willing to answer all my questions before we arrived and while we were there.
I can only say wonderful things about this property and our stay.
I cant wait to return.

Room Tip: Ocean Front. 4th Floor
  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Samantha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 October 2017

I recommend this hotel. The rooms are very clean and bed is very comfortable. The staff was very helpful, just to mention a few are Ruth, Monique, Angel, Alexis, Piet and Sheila who arranged an excellent tour of the island. Everyone at the hotel were very friendly. Panning on returning next year.

  • Stayed: September 2017, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank wandajbanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCRManager, Front Office Manager at Renaissance Curacao Resort & Casino, responded to this reviewResponded 17 October 2017

Dear Wandajbanks,

thank you very much for sharing your positive comments about our resort. We are happy to see that a few of our star players stood out during your stay and made a lasting impression on you. We will surely recognize them for the great job they did in ensuring that your stay was nothing short of pleasant.

We will be waiting for you next year!

Warmest regards,

Chanteau O

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2017 via mobile

Stayed for 4 nights on business, good sized clean rooms, friendly helpful staff, good fitness room and amazing beach in the sky...
Not so good..breakfast area was busy and pricey at $25 without impressing on value for money, plenty of other choices as the hotel is located perfectly for bars, eateries and very pleasant walks around the picturesque town.
Really enjoyed the downtime we had and unlike most business locations I'd certainly consider coming back here for a holiday.

Stayed: October 2017, travelled on business
1  Thank Gary R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RCRManager, Front Office Manager at Renaissance Curacao Resort & Casino, responded to this reviewResponded 17 October 2017

Dear Gary R,

Thank you very much for sharing your candid feedback with us. W ether for business or leisure we aim to provide first class service to all our guest while making them feel at home. We are all disappointed to read that our breakfast buffet did not meet your expectations. Your comments have been shared with our executive chef who is tirelessly working on improving our food quality, food presentation and variation in an effort to better suit the needs of our guests.
We are happy to read that the location of the resort allowed you to explore downtown Willemstad and that you enjoyed it as much as we do.

We hope to see you back soon!

Sunny regards,

Chanteau O

Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 October 2017

I recommend this hotel to anyone looking for a perfect vacation, Home away from Home. The rooms are well kept and the view was mind blowing. The amenities are appropriate for all travelers, when processing my booking at the hotel and I was now in contact with the reservation agent Yvar Girigori. I thought at that moment I have to visit the island and the hotel, since he proudly sold the luxurious property making my imagination overwhelmed. I love the pool area, when one thinks of relaxation that is the perfect place to be. The customer service received was incredible, the staff were very helpful, kind and extremely friendly. Especially Ms Ingrid at the restaurant who greets you with a warm hug always, Ms. Shekina Smiet whom also did an awesome job in giving us direction and a brief historical background of the amazing island, the agent at check-in was very pleasant she answered my questions very well. Not forgetting the greetings you receive at the door upon arrival from the bell staff which was very welcoming, Alex ,Chris and Michelangelo were magnificent. I am definitely returning at the first opportunity i get. HOME AWAY FROM HOME

Room Tip: high floor
  • Stayed: September 2017, travelled with friends
    • Value
    • Location
    • Service
Thank shaneeza45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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