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Reviewed 4 weeks ago

Very peaceful and relaxing but wonderful entertainment at the same time .. the staff really made this trip for us grettel made sure we never had a empty glass all evening .. Maritza the house keeper was great the room was always clean and tidy and 100% trust worthy .. jeorge the pasta guy at lunch .. and the beach bar guy especially (the one on the actual beach) and the guy that works during the day in the beach bar of the decking .. the staff really made the holiday for us 100% recommend

Room Tip: Fix headboard to beds
Stayed: September 2018, travelled as a couple
Review collected in partnership with this hotel
2  Thank ashleylaura1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 4 weeks ago

Dear ashleylaura1,

With great satisfaction, on behalf of the staff and management teams, I thank you for the courtesy you have shown by rendering your comments of your stay at our Resort on Trip Advisor. We would like you to know that we have conveyed your comments to our staff; They are the ones responsible for our results because of their daily efforts.

We really hope to give you in a close future a very warm welcome back.

With best regards from Cuba,

David Nuñez Alvarez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We stayed for 11 nights earlier this month and can't fault the hotel or staff. We were slightly sceptical of visiting Cuba but, if you get the chance, go! The hotel is yards from a beautiful sandy beach with a bar run by the lovely David. Nearby is a snack bar run by the lovely Raidel. Nothing was too much for either of them. The entertainment staff were really friendly and Anna at the pool bar was lovely too. The rooms are spacious and very clean (ask for a pool view if you can). Be sure to visit the nearby town on the taxi train and snap up some bargain souvenirs - haggle, even if the guidebooks say not to. We had a brilliant holiday!

Room Tip: Go for pool view.
Stayed: September 2018, travelled with family
Review collected in partnership with this hotel
2  Thank dominicj867
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 4 weeks ago

Dear dominicj867,

With great satisfaction, on behalf of the staff and management teams, I thank you for the courtesy you have shown by rendering your comments of your stay at our Resort on Trip Advisor. We would like you to know that we have conveyed your comments to our staff; They are the ones responsible for our results because of their daily efforts.

We really hope to give you in a close future a very warm welcome back.

With best regards from Cuba,

David Nuñez Alvarez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

I have visited a few hotels in Varadero. But like this one never before. It's excellent. The place. The staff. The pool. The drinking. The food. Everything worth every penny. I went there with my family and it was amazing. Relaxing and fun at the same time. High recommendation on this place

Stayed: August 2018, travelled with family
1  Thank iamAlejoCubano
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 5 weeks ago

Dear iamAlejoCubano,

We are very grateful for your comments on the hotel but more so for your comments on the staff and service, I’ll make sure they receive them. We want to thank you as well for recommending us with other travelers.

We also appreciate your constructive opinion about some of our services.

We will be looking forward to your next visit.

Kind regards,

David Nuñez Alvarez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

Just booked for March 2019 our fourth trip to this amazing resort, honestly can't wait to see all the team that make our holiday to this beautiful hotel and country so special .yes some rooms are a bit dated but the hotel is working through them to up date ( I personally don't holiday to sit in room they are all clean and tidy ) the beach has to be one of the best anywhere the staff are all so welcoming and polite they make it what it is . We have met so many lovely people over the years in this hotel . Roll on march19 for the best 2 wks of the year

Room Tip: Take a extension lead mirror a bit away from sockets , rooms on 6th floor and above pool side have best outlook
  • Stayed: March 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank steve212018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 5 weeks ago

Dear steve212018,

We are very grateful for your comments on the hotel but more so for your comments on the staff and service, I’ll make sure they receive them. We want to thank you as well for recommending us with other travelers.

We also appreciate your constructive opinion about some of our services.

We will be looking forward to your next visit.

Kind regards,

David Nuñez Alvarez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018

Don't be put off by the front of the building as as soon as you walk in you are made to feel welcomed and part of the community.
I travel a lot but I have never been to a hotel where staff are genuine and will do that little extra to ensure you are enjoying yourself. This in all areas from the very polite gardeners who apologies if the machinery maybe loud for a few minutes and we were a few feet away. The restaurant staff are excellent and by the time they had served you once would remember what you normally drank with dinner and your names amazing as the hotel was busy and there were the areas were busy. Especially one morning we said that the coffee was not strong enough the waitress apologized and changed the coffee but from then on she ensured that fresh stronger coffee was arranged for us.
The bar staff - everywhere very good again even when they were busy.
The chef in the snack bar in the pool area. How does he produce well cooked for in that heat and with a continual line of people to serve.
Reception - excellent very helpful
The chefs and kitchen staff - Buffet had great selections i a quite a fussy eater but there was plenty of choice and I loved the cooking of meat and fish in front of you.
The paella was one of the best I have eaten.
The piano bar was my favorite place as it was lovely place to sit and read and relax.
The staff are very professional but always friendly and ensured that you were served quickly and with a smile.
The security men always check that are alright
The only two things I would like to point out are that the manager walks around and talks to the supervisors but they never talk to any of the customers. Which I feel it is a shame as although they do a great job to ensure the standards are high. It would I think that talking to customers would also provide some positive feedback rather than just negatives during their frequent motoring of service.
Snack Bar near the beach - Again great service
Beach staff and boat center - great service great sailing
Hotel and rooms are kept very clean

The other point is the rooms they are tired and some furniture needs replacing and the bathrooms need a bit of TLC. But bed very comfortable

Great Holiday will be back

Room Tip: Rooms with varies views
  • Stayed: September 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank sparkey1angel2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David N, Director General at Blau Varadero Hotel, responded to this reviewResponded 5 weeks ago

Dear sparkey1angel2,

We are very grateful for your comments on the hotel but more so for your comments on the staff and service, I’ll make sure they receive them. We want to thank you as well for recommending us with other travelers.

We also appreciate your constructive opinion about some of our services.

We will be looking forward to your next visit.

Kind regards,

David Nuñez Alvarez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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