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Reviewed 11 November 2018

So, 4 of us travelled to this resort for 2 weeks this October 2018. It was the best resort we have been to, and we have been to a lot of resorts in Cuba. First off, we were treated like GOLD. Our room was very nice(Superior Room). I cannot say enough about the staff at this resort. Everyone was amazing, and made our trip even better. The amazing staff from the reception to the bar staff, to the maids, and the restaurant staff, and chefs, and grounds people, we thank you: Ailyn, Nancy, Santana, Rocky, Chauela, Yoadsis, Moises, Yoandra, Livan, Luis, Josef, Nery. We thank you. If I missed anyone I am sorry, as we want to make sure to thank everyone. There was plenty of variety of food at the buffet, and it was very good. Milan's restaurant, try the lasagna and the pizza, it was amazing. The food at the Beach Bar, excellent also. Great Cheeseburgers. Of course, there were travelers that were very rude to the staff, and all I have to say about that is,"If you spend every single day of your life complaining about things, stay HOME". These people that work at the resort deserve better. Thank you to Jordan(Varadero market)who took us into Havana for the day. It was an amazing day. The beach was amazing, and there was plenty of lounge chairs for everyone. This resort was beautiful, clean, and we loved this resort so much, and the people, that we are already planning our next trip for the end of March 2019. We cannot wait to see everyone again. Love to All of you from Christine, Tim, Sarah and Chris

Room tip: Superior room we were in was quiet. A little bit of a walk, but nice walk to the beach,. Enjoyed it very much
Date of stay: October 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
3  Thank LetsSnorkel345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Starfish Varadero, responded to this reviewResponded 11 November 2018

Dear Christine, Sarah and Chris,

We hope you had a nice flight back home.

It has been such a huge pleasure to receive your compliments. Our team will be delighted once they read your wonderful comments. Thank you very much for recommending Starfish Varadero to future guests. You have praised so many aspects, including food and staff, which are very important booking factors. Receive please our deepest gratitude because we are inspired by your positive feedback. Thanks for staying with us and thanks for those stays to come. It will be such a huge pleasure to welcome you back my friend, so we could share more wonderful moments. Make sure you send us your booking details and preferences for your next year stay, we will be very glad to look after your time with us.

Best regards form our little paradise.
General Manager

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Reviewed 10 November 2018

love love this place...the beach is perfect...the staff are like family - friendly and welcoming. The food was great...met some wonderful people at the resort that we hung out with...entertainment was great. The managers were attentive especially Fernando - always working and always accommodating. Customer Service staff were friendly. Varadero is my destination of choice since 18 years ago and this is the first time I have returned to a Hotel. Starfish you are my 2nd home in Varadero.

Room tip: Bungalow is the way to - you get a larger space (living room)
Date of stay: November 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
2  Thank chacha3x2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Starfish Varadero, responded to this reviewResponded 11 November 2018

Dear guest,
On behalf of the Management and the Staff from Starfish Varadero we would like to thank you for your positive comments about our Hotel. We hope that our Resort will be your hotel on your next trip to Cuba. We will do our best to make you have a wonderful stay. It will be pleasure to welcome you back.

Best regards,
General Manager

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Reviewed 7 November 2018 via mobile

We were at starfish varadero last week and everything was amazing. The staff was always trying to help you, my housekeeper was really good, the details were spot on! The shows were fabulous,cuban day, international show... Congratulations to all the team and thanks Joaquin and Alexander for everything.

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank Steve L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Starfish Varadero, responded to this reviewResponded 8 November 2018

Dear Steve,

It is pleasant to receive such nice comments. Our guest’s positive reviews are a special motivation for the management and staff. It is the best reward after the every day work.We are glad to hear that you an your family had fun in our hotel and that the resort was clean and functional.Our staff has received your comments and appreciates your effort, one more time thanks for providing part of your precious time to share your experience.
We are looking forward to see you again in Starfish Varadero hotel. It will be a pleasure to welcome you and your family back.

Best regards,
General Manager

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Reviewed 2 November 2018

The beach where this hotel is located is just amazing. My wife wouldn't stop saying how unbelievable it is. There was always plenty of Palapa's and loungers. The water is so warm. I only went in the pool once when the foam party was going on. It can be a little bit of walk to the beach if your in the main hotel, so if mobility is an issue spring for the bungalows.
Check in was late and buffet closed before we were done. The sports bar had a nice little menu an we ended up eating there that night, played some pool and drank a few beers. For those first timers always have your insulted mug with you, day or night. I have mine hanging off me with a clip ready like a six shooter.
The hotel grounds are huge and beautiful, the lobby is newly updated. You can find caves and old bunkers scattered all over the property.
The buffet was ok an I really only eat breakfast there. The rest of the time its either an a la carte or snack bar snack or a local restaurant.
The room was very nice and big and the staff were amazing. The room was always done nice everytime we got back.
All there staff is amazing and very helpful, even when this one language foreigner is bugging them for something.
We enjoyed ourselves so much we booked another stay with this hotel for late November. We had planned to take all 4 of our kids but unfortunately the 2 older ones are busy with university. Look out Starfish we are coming back with our 2 littles ones.

Date of stay: January 2018
1  Thank TerenceDP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Starfish Varadero, responded to this reviewResponded 4 November 2018

Dear Terence,

It has been such a huge pleasure to receive your compliments. Our team will be delighted once they read your wonderful comments. Thank you very much for recommending Starfish Varadero to future guests. You have praised so many aspects, including food and staff, which are very important booking factors. Receive please our deepest gratitude because we are inspired by your positive feedback. Thanks for staying with us and thanks for those stays to come. It will be such a huge pleasure to welcome you back my friend, so we could share more wonderful moments. Make sure you send us your booking details and preferences for your next stay with the little ones, we will be very glad to look after your time with us.

Best regards form our little paradise.
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2018

Check in very easy. I was in 8 block. It’s far but new so that was fine. It was a hit or miss to get a hot shower, usually late at night the water was hot.
Room kept very clean, each day maid put a new bottle of water for us.
Staff very friendly. Nancy great bartender. Alejandro is my favourite waiter. I like that they are not expecting tips but very gracious when they get a tip.
Beach flawless. One day water was rough and brought in tiny clear jellyfish.
Night shows, wow! The synchronized swimming show was my favourite.
Pool very clean. Only saw one plastic cup in the pool the whole week.
Stayed from October 17-24 2018
Resort big so if your not into walking or not that mobile be careful how far your room is.
Food, I ate seafood all week, calamari, shrimp, langoustine tail at spoons restaurant so delicious!
I ate mostly off the fresh cooked grill the other buffet food was not that hot,
Food was good for Cuba. Always had something to eat.
The breaded fried fish at the pool is a must try so delicious.

Date of stay: October 2018
2  Thank chelsa0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
General M, General Manager at Starfish Varadero, responded to this reviewResponded 1 November 2018

Dear Chelsea,

First of all, we would like to thank you for taking the time to write a review about your stay. It is really nice to see that overall you had a nice vacation. We take note of your comments in order to improve.

Thank you very much for choosing Starfish Varadero, we hope to see you again soon in our little paradise.

Best regards,
General Manager

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