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“They say 3 stars hotel, I say 2 star hotel.”

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Hotel Neptuno-Triton
Ranked #77 of 80 Hotels in Havana
Reviewed 15 October 2017 via mobile

I thought this hotel was going to be okay for 2 nights only since the reviews where so mixed. oh boy I was so wrong. This hotel is not worth to spend not even a single night at it unless you're okay with the following facts:
1)If you're okay with having only one elevator working for everyone including employees while your room's on a 15 floor then stay at this hotel.
2)if you're okay with the fact that there's no AC in the lobby then stay at this hotel.
3)if you're okay with the fact that there's a refrigerator in you're room but doesn't work at all then stay at this hotel.
4)If you're okay to see ROACHES in your room and around the food you're planning to eat at the breakfast buffet then stay at this hotel.
5)If you're okay with the fact that you might not be able to find toilet paper on the lobby bathroom then stay at this hotel.
6)If you're okay with the fact of waking up in the middle of the night because there are ants roaming around your bed then stay at this hotel.
7)If you're okay with the fact that there's a disgusting, dirty, miserable pool which they're damn sure that you're going to swim in it then stay at this hotel.
In conclusion, this hotel is falling apart and they don't do their best to fix that. Instead they charge you like if you were staying at a 5 stars hotel. They should just close it for good.

Stayed: October 2017, travelled with family
1  Thank Joel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 450 reviews

Reviewed 11 October 2017 via mobile

It was basic, and you’re probably better off staying in a casa particular or a pricier hotel.
Cons: The rooms were old, balcony door didn’t even open. Moldy everything, dead roach in the bathroom, paint peeling, pool was dirty (garbage inside) & the attendants weren’t bothering to take it out. They don’t offer WiFi in the hotel yet they sell the 1hr cars and tell you to either stand outside or go to the hotel next door.

Stay away from the free breakfast, unless you don’t mind eating food with roaches walking all over it.

Pros: affordable & the staff was awesome.

Stayed: October 2017, travelled with family
Thank Marydeliaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017

worst hotel EVER, staff not interested ,at all 1 out of 4 lifts work, no aircon in hotel, only in yr bedroom, balcony doors jammed closed, bathroom stinks, pool had empty cans and bottles floating in it, best thing for this place....pull it down

Room Tip: choose another hotel
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  • Stayed: July 2017, travelled with family
    • Location
    • Rooms
    • Service
5  Thank rugbyrun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2017

Needed a night on the outskirts of Havana and knew this hotel would be cheaper than anywhere else. I found the architecture and the views interesting. Loved the out of tune piano playing at breakfast (which was included, vast but basic, and ok).
The room was spartan but clean, the pool area was nice, shame people had left drink cans in the pool. Enjoyed the 24 hour hotel bar with live music.
All in all a fun, Soviet retro style overnight, not for anyone looking for luxury or fine dining.

  • Stayed: June 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Louise M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 July 2017

The pictures of the hotel are the pictures from when the hotel was originally built! The place is not at all what I expected. The rooms are dirty and dated and you have to use your hotel card key to turn on the AC! When I checked into the hotel, the security was very friendly, but the front desk was not. There are supposed to be 4 elevators, but only one elevator was working and the hotel could care less. None of this was disclosed upfront, but get ready to wait 20 minutes on the elevator just to get to your hotel room on top of being crammed with a dozen other people!

Room Tip: Request a lower floor since the elevators don't work!
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  • Stayed: June 2017, travelled as a couple
    • Value
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2  Thank watson2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Neptuno-Triton

Address: 3ra Ave. y 74 | Miramar, Havana, Cuba
Region: Caribbean > Cuba > Ciudad de la Habana Province > Havana
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #77 of 80 Hotels in Havana
Price Range: €42 - €97 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Neptuno-Triton 3*
Number of rooms: 532
Reservation Options:
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Also Known As:
Hotel Neptuno Triton
Neptuno Triton Hotel Havana

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