It's an old hotel, though it's not that old (built in 1979). It really needs renovation almost in every aspect. It has 4 elevator, but only 2 that are working (properly), the other 2 are always out of service.
The receptionists are warm and helpful. But the room attendants should need to have better sense of cleanliness...dust is everywhere, people's hair on the floor... do they even broom or mop the floor???
Coffee and milk are bad....
Though it's cheaper from most of hotel in Havana, I wouldn't recommend it.