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3 - 8 of 256 reviews
Reviewed 30 December 2017 via mobile

We were hoping to spend a night here and booked online, all seemed ok and they charged our credit card.
With no explanation or any communication they cancelled our booking. The card wasn't declined so we have no idea what happened. And we were charged $25 US for the failed booking. Very annoying! Bad customer service!

Date of stay: December 2017
Trip type: Travelled as a couple
1  Thank Ella H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 December 2017

The location is not very favorable for people who are interested in visiting Old Havana. It is a quiet and safe area as it is surrounded by military houses and Cuban government agents so you can often see police patrols watching the area, that is the reason why they are there, not to protect tourism.
The only thing that has relatively close is the Cemetery of Colon, the Chinese Cemetery, the Zoo of Cuba, many restaurants and bars.

Date of stay: February 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jurek M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Polo Sugerencia... T, other at Hotel Kohly, responded to this reviewResponded 31 January 2018

Good afternoon customer:
Our country has been cataloged in several spaces as one of the safest tourist destinations worldwide, in the same way for its citizens. We appreciate your score. Have a good day
regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2017

Fair Procing for one night with a good view from the 5th floor, but breakfast service and friendlyness was poor. A positive point is the integrated car rent base. To get to the city 15 CUC, to the airport 25 CUC.

Date of stay: May 2017
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com
1  Thank adrian786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2017

cheap hotel, not near Havana, small dated rooms. cannot walk out and about, need expensive taxis. lots of tour companies use it for a stopover. busy, crowded. beds ok, tv ok. wifi ok (£1.75 an hour). acceptable facilities.

Room tip: with a view
Date of stay: March 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
3  Thank dlgflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2017

We only had one problem with this hotel. The security guard at the entrance that books guests taxis only let you use two blue old cars which charged double the price of a taxi you can pick up in central Havana. There was 5 of us and he said 5 seater taxis doesn't exist but they do they are yellow ones. The food here is basic but ok however they often ran out of things on the menu, drinks are good well priced. This hotel is quite far away from central Havana but a good choice if you wanted something cheaper. It should only cost you 10 CUC to get into town more than that and you are being conned.

Room tip: The best rooms are at the front of hotel as they have a sea view balcony. Room 401 is a good room with a view.
Date of stay: February 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
2  Thank 761suzanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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