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All reviews rockley beach across road rum punch party hotel is in a great location bridgetown barbados island minivan st
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Reviewed 9 November 2020 via mobile

We spent two glorious weeks at the Hilton Resort Barbados (glowing review to follow).
Our departure flight was delayed until the following morning so American Airlines put us up at the Blue Horizon and to be truthfully honest, I would have rather slept at the airport it was that bad!
We are a family of four with two young boys, check-in terribly slow and unprofessional, MOSQUITO CITY!
The lady who checked us in yelled ‘there is no breakfast for you in the morning as AA forgot to provide vouchers’ no compassion or alternative whatsoever.
Finally checked in at 8.30pm to be placed on the 5th floor with all our luggage & no elevator!
Headed back down to the lobby at 9.05pm to be told ‘Sorry, dinner finishes at 9pm’ we practically pleaded with them as our children had not eaten since 1pm due to the delay. The server was very rude at best, disappeared into the kitchen for a good 10min and reappeared ‘We can cook you pork and chips’ and with no alternative we went ahead with the order.
My children ate their meal, see pic attached which they charged us the costly sum of $55 per child (1 dry pork chop, frozen veg & chips) Only providing the menu when we questioned the price!
The hotel room was in a terrible state of repair, the remote control for the air con unit had flat batteries and the room was stifling hot, the telephone didn’t work which resulted in several trips down five flights of external stairs in 30* heat, all took a cold shower as zero hot water in the bathroom, bedding was a joke .. one thin towel type blanket and one thin pillow each, finally no curtains covering the huge triangular section of the patio doors to the ceiling, daylight streaming in at 6am!
A fridge and very dirty electric kettle (no coffee machine or condiments). What little furniture the room had was very tatty and dirty.
If I would have left zero feedback if it was possible ...
Stay away, spend your money elsewhere !!!

Date of stay: November 2020
Trip type: Travelled with family
Thank Jonathanfisherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 March 2020 via mobile

We stayed here at the end of February/March. There was a large group of young people who were part of some Judo teams from Guadeloupe and Bermuda ranging from quite young children to late teens. The judo teams seemed to be supervised by their parents who weren’t very aware of the needs of other guests staying at the hotel. This made breakfast very busy and they took over the pool area in the late afternoon and made it very unpleasant for anyone else who was trying to enjoy the pool as they were very noisy and boisterous, jumping in the pool and splashing anyone in the vicinity.

Unfortunately this made the atmosphere of the hotel very unpleasant. Breakfast was chaotic, the staff were hopeless at setting up the tables after any one had left. The breakfast itself is very basic - 2 types of cake, cereal, toast and apples and bananas which wouldn’t have been too bad but unfortunately the waiting staff were truly terrible. The service was incredibly bad. Surely bringing tea/ coffee, juice, and toast can’t be that difficult to organise but it seemed impossible for any member of staff to remember to bring everything together within a reasonable time frame.

Our room was very basic, the shower was awful, very little hot water and a really unattractive decor.

On a good note the managers rum punch party on the Thursday evening was actually very pleasant and the food supplied was very nice. The staff joined in and created a nice atmosphere.

It’s a shame that some areas of the hotel let it down so much, as it has the potential to be be a really nice hotel.

Altogether our stay was unpleasant and we will definitely not be back.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank amandahO5314PX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2020

Great location. Plenty of bars and restaurants nearby. 1 minute from lovely beach. The room was clean with excellent house keeping. Fridge and tea making facilities. Reception staff hit and miss. The major disappointment was breakfast. A review from 2018 said same but no evidence of improvement, apples, bananas, cereals(3) limited cake and toast every day. Breakfast staff generally poor. Disinterested and vague.
Nice pool area. As mentioned in other reviews the hotel is perfectly adequate but doesn't set the world on fire.

Date of stay: March 2020
Trip type: Travelled as a couple
1  Thank Stephen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2020

The Hotel was very clean and the staff friendly. We had a normal standard room on the 3rd floor, unfortunately no elevator, but ok. The oriental breakfast is included, if you want some special just order more - very good, but you have to pay, it is definitely worth it. The Hotel is located on the south west on the island, very close to good restaurants and the beautiful Rockley Beach. do not expect any luxury, it is just a very good normal hotel, which is very good to stay, we would come again.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank LisaL6938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 March 2020 via mobile

worst experience in terms of guest relations and staff attitude. Stayed at this property for overnight choices to dine in the restaurant is very less. People have I don't care attitude or no response. Timing of the restaurant is too short, we went for the dinner at 9 and they say we are closed, but when we say on display you mentioned untill 10 PM, they said it's hotels mistake not ours, as The restaurant is not part of resort. There was not even choices of room service that you can order.

Date of stay: April 2019
Trip type: Travelled solo
Thank RahulsKaushik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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