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Reviewed 20 January 2020

I stayed at the Courtyard for NYE 2020 and it was a great stay. The hotel is located just across the street from a nice beach with a great sunset. The staff was very attentive and hospitable. They helped explain everything from the taxis to how to take the local bus. The food at the restaurant is much high quality than Courtyard in the states. The pool and fitness center were nice enough but with the beach so close we spent much of our time there.

The hotel is right on a main road which makes catching the bus very simple and easy. They have a rental car company on site, and although we had major issues with our car rental (due to expedia), they were very, very helpful.

Overall, they wanted us to have a wonderful memorable stay and we did. We did everything we wanted to do on vacation and the hotel staff made the stay very comfortable.

I am a Titanium member with Marriott as well but hopefully they treat everyone the way they treated us.

Room tip: The Balcony rooms are nice and some have partial views of the ocean
Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank Ryan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2020

A lovely hotel in a central location within easy reach of all spots. Friendly, helpful staff from reception to restaurant to back of house. Clean throughout, comfortable beds and pillows. Did not use what looked like a nice pool as went to the beach. Nice balcony for morning cuppa. Kevin

Date of stay: January 2020
Trip type: Travelled with family
Thank 265murphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 January 2020

We always stay at Marriott hotels so when we planned our time in Barbados this was the only choice. The hotel itself was alright clean and maintained and did meet our needs. The problem we had were the employees at the front desk and the service at the restaurant. We asked basic questions on restaurants and access to the beach and the answers were either incomplete or inaccurate.

Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank Deborah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Bridgetown_GM, General Manager at Courtyard by Marriott Bridgetown, Barbados, responded to this reviewResponded 14 January 2020

Dear Deborah B,
Thank you for your feedback. I would really like to hear more from you on your specific concerns as we aim to make our property the hotel of choice while on island.

At your convenience please email me at cy.bgicy.reservations@marriott.com so that I may know how to reach you.

Sincerely
Kelly-Ann Payne
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2019

Had a long weekend in Barbados, chose this hotel b/c it was a Marriott affiliate. Cab from airport about 20 min (about 30 on return, I think the driver took the scenic route), 20$ each way (called around on the way back, a few asked for 25).
Pros:
-Upgraded us to a 4th (top) floor ocean view room. B/c its across the street from the ocean, you have to be on 4 to really see it. Nice balcony for relaxing.
-Staff was always smiling and friendly (albeit a bit on "island time", but that's my own American impatience)
-Could walk to lots of beach bars and restos (and always felt safe). Could also walk to a few convenience stores, wine shops, etc
-Hotel included breakfast, which was surprisingly good. There was a made to order omelet station, fresh fruit, lots of local and western options, and Sunday had smoked salmon. We went out for breakfast one AM and spent more than the upcharge that included breakfast was (the island, while not expensive, is not cheap)

Questionable:
-Pool. Super basic, and covered in sun during the day (super hot, few umbrellas). We never went here during the day but did do a few night swims, which was a nice option
-As mentioned in other reviews, the hotel across the road on the beach lets Courtyard guests use it as well, which was awesome. However, the last day a security guard for that hotel (who could not have been more pleasant) told us that regretfully CY guests were not able to use the beach chairs (but could stay on the beach). As we only had an hour left at this point we didn't argue or question, but TBH this would have changed our entire stay, as the first few days we spent blissfully reading, napping, relaxing etc next to the ocean, under the palms, on the chairs (also unsure why no one mentioned this before but again, our trip was over).

Cons:
-Hotel needs a facelift. Carpets in halls stained, (rooms have tiles which I loved, very clean), bathrooms need a remodel, door to balcony was broken (screen fell off and door wouldn't lock). We never reported b/c we had nothing valuable in the room but still annoying.
-There are an insane amount of taxes and fees added to the bill (about a third of the room rate). That's crazy, even for a beach hotel (which isn't even on the beach).

Overall, enjoyed the stay, If you go out to the left, a few blocks down you can get on the boardwalk and take to a lot of bars and restos. There's this super cute beach bar in an airstream-Oasis (not to be confused with Oasis Beach bar) that serves super reasonable prosecco, wine, beer and pizza, great sunsets, nice owners, fun patrons and great sunsets.
It's also within walking to the UNESCO Garrison, George Washington house, etc and I thought the location nice. Just don't expect luxury:)

Date of stay: December 2019
    • Location
    • Rooms
    • Service
1  Thank chisistas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2019

Awesome site seeing route to the hotel was great but short lived . Stayed at several of these company hotels across the US and other destinations and have never encountered such dry customer service . very disappointed on staff hospitality . We pulled in and two employees are just sitting around on their phones - not even a “ welcome “ .
.
Seems like asking for information is a bother with staff

Date of stay: December 2019
Trip type: Travelled with friends
Thank Jonyonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CY_Bridgetown_GM, General Manager at Courtyard by Marriott Bridgetown, Barbados, responded to this reviewResponded 18 December 2019

Dear Jonyonthego,
Thank you for sharing your honest feedback on your most recent stay. Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of meeting your expectations. I would like to hear more from you so that I can thoroughly investigate the incidents with my team. At your convenience, can you please email me at cy.bgicy.reservations@marriott.com.

I look forward to hearing from you.

Sincerely
Kelly-Ann Payne
General Manager

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