The majority of staff are very pleasant and happy, and cannot do enough for you. The exception are the staff at Reception who are rude, curt and not very helpful. Someone needs to teach them how to smile. Also, need more staff at reception - there is always a long queue.
I was lied to by reception staff. I asked a few times about the possibility of a late check out on the day of my departure. I kept getting told to come back and ask again. I did ask again at 7am on the day of departure, only to be told that the hotel was full and that no late check outs were available. BUT, while sitting in the lobby area that afternoon, I saw 2 separate couples check out between 1pm and 2pm (I had to vacate at 11am!)- I then checked online whether the hotel was indeed full - it wasn’t, it showed availability. Not impressed !
Food is a bit hit and miss. ‘The Grill’ was very good and I would recommend. The buffet breakfast at ‘Lighthouse’ is not the best. The freshly cooked omelettes are good, but the other food is not hot (barely warm).
This is a large and impersonal hotel. Perhaps ok for a couple of days pre or post cruise, but not for a holiday in itself. There are much better places to stay on Barbados.