We had a 7 night stay in a king bed panoramic view corner suite and were joined by our daughter and family for 4 nights in a 2 bed panoramic view corner suite. Many previous reviews have commented that parts of the hotel are looking tired but I thought the state of repair and decor was all right, maybe some things could do with a lick of paint. Our suites were wonderful, separate sitting area with bathroom and balcony, the bedroom had a large sofa and balcony, desk, larger bathroom. Tea and coffee maker was basic, there was one bathrobe only and no slippers in the room. My rating of very good rather than excellent concerns the hotel facilities, I would rate the staff excellent plus. To a person they greeted us with a cheery good morning/exchanged a few words inquiring about your day. They made us feel very welcome. The 2 pools were large, kept clean and didn't make your eyes sting from chemical treatment. There was no problem getting sun loungers with umbrellas by the pool even though the hotel was at full occupancy. The majority of our fellow guests did not go and place towels on the loungers and not use them for hours. The pools are not especially deep so no diving. The beach was clean and plenty of sun loungers and umbrellas were available. Yellow flags were up the entire time we were there but...We had a 7 night stay in a king bed panoramic view corner suite and were joined by our daughter and family for 4 nights in a 2 bed panoramic view corner suite. Many previous reviews have commented that parts of the hotel are looking tired but I thought the state of repair and decor was all right, maybe some things could do with a lick of paint. Our suites were wonderful, separate sitting area with bathroom and balcony, the bedroom had a large sofa and balcony, desk, larger bathroom. Tea and coffee maker was basic, there was one bathrobe only and no slippers in the room. My rating of very good rather than excellent concerns the hotel facilities, I would rate the staff excellent plus. To a person they greeted us with a cheery good morning/exchanged a few words inquiring about your day. They made us feel very welcome. The 2 pools were large, kept clean and didn't make your eyes sting from chemical treatment. There was no problem getting sun loungers with umbrellas by the pool even though the hotel was at full occupancy. The majority of our fellow guests did not go and place towels on the loungers and not use them for hours. The pools are not especially deep so no diving. The beach was clean and plenty of sun loungers and umbrellas were available. Yellow flags were up the entire time we were there but if you didn't go out into the sea too far you could swim and the sea water was very warm. Yes, food is expensive but that is generally the case in a 4 star hotel on an island so you just have to budget for it. The hotel is a few miles from Bridgetown and for other dining options you probably need to head there, nothing much else in the general vicinity of the hotel. For lunch you were restricted to the Waters Edge pool bar or the Cuppa Cafe in the lobby. Food was nicely presented and portions very adequate. Dinner was available in the Lighthouse Terrace or the Careenage Bar. Again nice presentation and adequate portions but service in the Lighthouse Terrace was very slow and we didn't return. La Cabane, next to the pool bar was our favourite place to eat. Tables on the sand with canopies over them. All in all a mostly positive experience with the following cons: the jacuzzi was shut for the entire week, in a hotel with full occupancy I would expect all facilities to be available; the toilets by the pool need refurbishment, the doors in the ladies both had broken locks, my husband would not use the men's because it was so grubby. My major complaint is that as a gold Hilton Honors member my husband had booked and paid for both rooms. As a gold member we were entitled to complimentary continental breakfast, however, the hotel insisted on charging for our daughter and husbands breakfast saying they were not hilton honors members. Given that we had booked into 2 of the highest rate suites in the hotel I thought this was a rather mean gesture. In other Hiltons we have stayed in where my husband booked and paid for the rooms, all four of us were given the complimentary breakfast. Otherwise we enjoyed our stay and would happily return to this hotel should we visit Barbados again.More
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