The Riu is a very nice property. After reading many reviews, we were a little concerned about all the negative reviews. Fortunately, our experience at this hotel was positive.
Rooms: We stayed in the main building on the 8th floor. The room was well appointed, spacious and comfortable. The views were absolutely magnificent! As others have reported, the beds were on the hard side but we like them that way and had no issues. The room was kept immaculate. The turn down service was spotty but that did not affect us in the least. One day, there was a power outage which we noticed from our alarm clock.
Beach: The beach was beautiful. Very difficult to get palapas. You have to get up at 6:00 A.M. to put your towels down to reserve one. Not what I like doing on my vacation! I guess it's the fairest way though. You do need shade as it gets very hot during the afternoon hours. They give you a towel card that you can use to get one towel per guest. I don't understand what the big deal is for them to give 2???? If you want to reserve a palapa, you will have to keep your towel so you can use it to reserve your palapa the next morning!
Food: This is why I didn't give a 5 star rating. The breakfast was fine and lunch was okay. The quality of the food is lacking. It seemed to be recycled day after day. There was plenty of options, don't get me wrong, but the quality was not there - not tasty at all! It was made for the masses... Aruba is known for its restaurants and the Riu food was not an experience! We ate at the Italian restaurant only and found nothing Italian about it except for the buffet style appetizers. If these are restaurants, I would have liked to be served my whole meal. Everything is buffet style except for your entree. Another negative about the sit down restaurants is that they only have 2 seatings - 6:00 and 9:00. It did not take more than 1 hour to eat our meal and yet they would not let people in before the seating times! Why pay for waitors and waitresses? I just didn't get that! The only reason we did AI was because the price was right for us but I don't think it was worth it. We ended up eating outside of the premises for dinner on most nights.
All in all, we had a magnificent time, but wish that the Riu had the AI optional. We will not be returning to this hotel because of that unless we get some good deals so we can use our money at the restaurants outside!
- Official Description (provided by the hotel):
- > * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more less
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- Also Known As:
- Riu Palace Aruba Hotel Palm/Eagle Beach
- Riu Aruba
- Riu Palace Aruba Resort
- Hotel Riu Palace Aruba Palm - Eagle Beach