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“Great time at the Riu!” 4 of 5 bubbles
Review of Hotel Riu Palace Aruba

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Hotel Riu Palace Aruba
Ranked #18 of 24 Hotels in Palm - Eagle Beach
Certificate of Excellence
new york
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great time at the Riu!”
4 of 5 bubbles Reviewed 2 March 2012

The Riu is a very nice property. After reading many reviews, we were a little concerned about all the negative reviews. Fortunately, our experience at this hotel was positive.

Rooms: We stayed in the main building on the 8th floor. The room was well appointed, spacious and comfortable. The views were absolutely magnificent! As others have reported, the beds were on the hard side but we like them that way and had no issues. The room was kept immaculate. The turn down service was spotty but that did not affect us in the least. One day, there was a power outage which we noticed from our alarm clock.

Beach: The beach was beautiful. Very difficult to get palapas. You have to get up at 6:00 A.M. to put your towels down to reserve one. Not what I like doing on my vacation! I guess it's the fairest way though. You do need shade as it gets very hot during the afternoon hours. They give you a towel card that you can use to get one towel per guest. I don't understand what the big deal is for them to give 2???? If you want to reserve a palapa, you will have to keep your towel so you can use it to reserve your palapa the next morning!

Food: This is why I didn't give a 5 star rating. The breakfast was fine and lunch was okay. The quality of the food is lacking. It seemed to be recycled day after day. There was plenty of options, don't get me wrong, but the quality was not there - not tasty at all! It was made for the masses... Aruba is known for its restaurants and the Riu food was not an experience! We ate at the Italian restaurant only and found nothing Italian about it except for the buffet style appetizers. If these are restaurants, I would have liked to be served my whole meal. Everything is buffet style except for your entree. Another negative about the sit down restaurants is that they only have 2 seatings - 6:00 and 9:00. It did not take more than 1 hour to eat our meal and yet they would not let people in before the seating times! Why pay for waitors and waitresses? I just didn't get that! The only reason we did AI was because the price was right for us but I don't think it was worth it. We ended up eating outside of the premises for dinner on most nights.

All in all, we had a magnificent time, but wish that the Riu had the AI optional. We will not be returning to this hotel because of that unless we get some good deals so we can use our money at the restaurants outside!

Room Tip: The oceanview junior suites are well worth the extra $!
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  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
6 Thank NewYorkGolden
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,237)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
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English first
Buies Creek, North Carolina
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

Everything here is very nice, just not as amazing as I was expecting. Maybe I was spoiled by the excellent resort we stayed at in Cancun last year, which you just really can't beat.

Room was nice, just had some issues w/ the power going out, the alarm clock, and the safe died. We got to know the maintenance staff pretty well. I read some other reviews that said the beds were hard, but I thought they were comfy. Overall room was good. View was wonderful!

Beach is lovely. They give you a card to use to check out one towel at a time, and they will charge a fee if you lose the card. Worked fine except occasionally they were out of towels. Water is nice at the beach,plenty of chairs. Great views and sunsets. You can see the light house from here. The pools are also very nice.

Food is good but the dining situation was inconvenient. There's a buffet where you can eat even if you're not dressed up, which is where we ate all the time. The themed restaurants require a reservation, which you have to make in person between 9am-12pm. And seatings are only at 6:30pm and 9:30pm. So we never ate at any of those restaurants. I am a vegetarian, and I did have plenty of options at the buffet, and the food was good.

The folks at the hotel that arrange offsite tours are very nice. We did 2 tours and really enjoyed them.

The elevators in the main building will drive you nuts. They are insanely slow and inconsistent. Took a sketchy looking stairwell sometimes instead.

Overall this is a very nice hotel, just has a few inconveniences.

Room Tip: Views from the building in the middle will be best as they directly face the ocean. We were only on...
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  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank YogaWithMartha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 1 March 2012

No power in the room, hours to get power back on, spotty WiFi accessible in the lobby only, no coffee in the room and over an hour to get it delivered, and tricky shower-to-bath-faucet are just some of the issues my girlfriend and I encountered while at The Palace. However, very friendly staff, excellent food and beverage choices, beautiful scenery and architecture, and comfortable rooms and gathering areas were all redeeming qualities of the hotel.

Room Tip: Opt for one with a view of the inner courtyard.
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  • Stayed February 2012, travelled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank ericmcghee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 1 March 2012

We just returned from the Riu Palace Aruba...we were there for one week for our honeymoon. Prior to leaving, I checked the reviews and was a bit nervous about staying at this resort. Now that I've spent time there, I would highly recommend this resort!! Here is why...

When we arrived at the hotel, we were greeted with tropical drinks in the lobby. Check in was a breeze and the staff couldn't be more accomodating and helpful. Our room was in the main building on the 8th floor, it was clean and BEAUTIFUL!! Our room was cleaned twice a day and we always returned to clean towels. They even left surprises in our room for our honeymoon!

We ate breakfast and lunch at the hotel everyday, and the food was great! We had dinner at the buffet one night, ate a Nautilus another, and ate outside of the hotel on other nights. There are so many great restaurants to choose from....we picked El Gaucho, Flying Fishbone, and Gianni's. We also did the Kukoo Kunuku bus tour (soooo much fun!), which also included dinner one night. Our daily activities included relaxing at the beach and pool (we alternated each day). We never got up early to reserve a chair/hut on the beach, and we never had a problem finding one. The pool bar/bartenders were great! They were fun to talk to and were always willing to make a fun tropical drink (or two). Zumba and other activities at the pool (including the activities staff) were always entertaining!

Overall, we had a great time and would highly recommend this hotel!!

*Would have rated this a 5 star hotel if the bed was more comfortable...as many other posts say, the beds are hard, but are manageable. When I think of a 5 star, I think of a large comfortable bed. Really wasn't a big deal for us...

Room Tip: We loved our room in the main building 8th floor...nice size balcony. (Jr. Oceanview Suite) View of...
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  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank KK7560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oxford, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 26 February 2012

2nd trip to Aruba, and wife and I chose all inclusive since drinks and food are expensive on this very Americanized island.
Cab from airport was $25, check in was easy, luckily we got a room with a large balcony at the end of the hallway on the 10th floor.
Pros:
Liquor Dispenser and Beer in Rooms
Safe Beach
Amazing Sunsets
Cons:
Loud Music at Pool, annoying DJ activities
Tons of "loud NORTHERN Americans"
Wristbands get annoying
Smoke filled Casino

Room Tip: Bring your own cup or canteen to save on plastic cups for drinks, plus you can fill up at the keg by...
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  • Stayed April 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank PedroJames
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Riu Palace Aruba

Property: Hotel Riu Palace Aruba
Address: J.E. Irausquin Boulevard 79 | Palm Beach - Palm Beach, Palm - Eagle Beach, Aruba (Formerly Aruba Grand Beach Resort)
Phone Number:
Region: Caribbean > Aruba > Palm - Eagle Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Palm - Eagle Beach
#12 Luxury Hotel in Palm - Eagle Beach
#12 Spa Hotel in Palm - Eagle Beach
#13 Top resorts Hotel in Palm - Eagle Beach
#16 Romantic Hotel in Palm - Eagle Beach
#16 On the Beach Hotel in Palm - Eagle Beach
#18 Family Hotel in Palm - Eagle Beach
Price Range (Based on Average Rates): €€€€
Hotel Class:4.5 star — Hotel Riu Palace Aruba 4.5*
Number of rooms: 450
Official Description (provided by the hotel):
> * Opened: summer 2007> * Situated in Palm Beach on the island of Aruba> * Two 10-story buildings, one 8-story building> * Located on the beach> * Complimentary sun loungers and parasols on the beach> * 4 km / 2.48 Miles from Oranjestad> * 700 m / 2296.7 Ft. From various shops> * 10 km / 6.21 Miles from the airport> * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 
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Also Known As:
Riu Palace Aruba Hotel Palm/Eagle Beach
Riu Aruba
Riu Palace Aruba Resort
Hotel Riu Palace Aruba Palm - Eagle Beach

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