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Reviewed 21 July 2019

We visited Jumby again the last week of June. This was our fourth trip in four years so clearly we are fans of this property. It is a beautiful and relaxing destination. In the last year, there have been a number of changes implemented at the resort. The new pool by the main beach is really a nice addition. The new spa area is also really nice and now guests have use of dry sauna and wet steam rooms as well as an improved relaxation area. The Veranda got a nice face lift as did the bar area over by the main entrance. This year, instead of jumby beach bags, they had very nice jumby branded plastic zip bags and a little jumby cloth sack in the rooms as take away gifts. Both were very practical -- I used the plastic zip case to put my phone in at the beach. The also continued the practice of leaving a jumby branded sunglass cleaning cloth in the room. All small but thoughtful touches. They have changed the in room snacks and now have jumby branded bags of cashews, gummy bears, granola, and trail mix in the rooms which they keep stocked throughout the week. I will say that I missed the chocolate bars which they used to stock in the minifridge - but likely it is better for my weight that they stopped stocking those in the rooms. The new farm dinner was nice for something different. Also, they restocked on their beach floats and now they are plentiful (one or two at every palapa). They added buttons at each beach palapa so that you could call for service. We never felt a need to push our button as the beach staff was ever present when we were there and also the resort is never crowded at the end of June, but I guess for those busier times it is a nice touch. Each of the menus at the various restaurants got a refresh. Loved the new poke bowl that they added to the pool bar menu. Also "new" this trip -- a bunch of baby sheep that were born over the prior two weeks. Fun to see them frolicking around the island during my morning bike rides.

What stayed the same was the great staff -- they work so hard to make each guest have a special experience. Shout out to Geraldine and Patel at the Estate House. They just went above and beyond to make our stay memorable. In fact, each of our dinners at the Estate House were impeccable, from the food to the overall ambience. We really liked both of the piano players that they now have playing during dinner. Housekeeping was dependable each day and always did a great job refreshing the room and turning down each night like clockwork. We used room service one night and the food arrived when promised and was hot and delicious.

So what could be better? There were little glitches in service here and there. Drink orders that fell into a black hole or delays in getting food orders. Also, at times the inventory at the bars was not dependable-- like there was no prosecco at a couple of the bars for a few days. These are all small things that I am sure some people would be ranting about in a trip advisor review but we sort of overlook. If there is no prosecco at the beach bar, I drink champagne instead. Not the end of the world. Overall, Jumby Bay remains one of our favorite beach destinations. It is our dependable refuge that we escape to each summer to just chill out for a week. We love all of the improvements that have been made and look forward to seeing what new improvements they dream up over the coming year.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
3  Thank Beachmom2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaGonsalves, Manager at Jumby Bay Island - an Oetker Collection Hotel, responded to this reviewResponded 23 July 2019

I sincerely hope you had a comfortable journey back home and still keep some good memories of your stay with us at Jumby Bay.

Please allow me to truly thank you for taking the time to send us such great detailed feedback.

Please rest assured that the opinion of our guests is of special importance to us and we willingly use it in order to review and improve our service quality.

I was so happy to read how satisfied you were with the hotel and our service and I have already forwarded your kind compliments to our employees, as this certainly is the best motivation to continue the efforts for our guests.

It was a pleasure to have you with us and we hope that your positive memories will lead you back to Jumby Bay Island soon as we would be delighted to welcome you again for a fifth visit.

Warmest Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2019 via mobile

Went to Jumby Bay two years ago and returned in July. Last time we rented a villa that had a pool and private beach which was lovely. This time there were fewer of us so we stayed in several Rondaval suites. I prefer the suites! They are centrally located, nicely decorated, very comfortable and have gorgeous views. Loved the outdoor shower. The island is under new management (Oetker Collection) and is even more beautiful!! The beach has been cleared of all sea grass etc. and the sand seemed whiter and cleaner than before. Of course the water is a myriad of incredible blues and greens and the entire island is so beautifully landscaped! The food was also even better than before. Especially at the Veranda and the Estate House. There is a new infinity pool near the beach which was great. Of course the service is the best you’ll ever have. So friendly and accommodating. They think of everything! The white night party, snorkeling trips and sun set cruises were fabulous. Great music. Just an amazing, unique place. Completely relaxing. I highly recommend going in the summer because it’s slightly less expensive and the temperature is only around 85 with constant lovely breezes. Never really felt too hot. My husband and I have decided to go back every year by ourselves. Truly paradise!!!

Date of stay: July 2019
Trip type: Travelled with family
3  Thank 368brendad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaGonsalves, Manager at Jumby Bay Island - an Oetker Collection Hotel, responded to this reviewResponded 19 July 2019

I sincerely hope you had a comfortable journey back home and still keep some good memories of your stay with us at Jumby Bay.

Please allow me to truly thank you for sending us your feedback via TripAdvisor.

Please rest assured that the opinion of our guests is of special importance to us and we willingly use it in order to review and improve our service quality.

I was more than glad to read how satisfied you were with the hotel and our service and I have already forwarded your kind compliments to our employees, as this certainly is the best motivation to continue the efforts for our guests.

It was a pleasure to have you with us and we hope that your positive memories will lead you back to Jumby Bay Island soon as we would be delighted to welcome you again in the near future.

Warmest Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2019

Perfect location, perfect island, perfect service, wonderful combination of luxury and sincerity. Days go by smoothly in this paradise and doesn't matter how long the stay, it won't be enough. Very nice experience! Thanks

Date of stay: June 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
1  Thank VisiteMoi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaGonsalves, Manager at Jumby Bay Island - an Oetker Collection Hotel, responded to this reviewResponded 26 July 2019

Thank you so much for your kind words, we are truly grateful. We can not thank you enough for taking the time to let us know about your experience with us.

We look forward to hosting you again in the near future.

Warmest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2019 via mobile

An amazing place with exceptional staff. Everyone is nice and everything is beautiful. Have 2 small children and they have had plenty to do. They love the lizards. The staff makes everything easy. So many places to relax and enjoy whatever it is you like to do.

Date of stay: July 2019
Trip type: Travelled with family
2  Thank JuanPoncewhatisheon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaGonsalves, Manager at Jumby Bay Island - an Oetker Collection Hotel, responded to this reviewResponded 17 July 2019

Thank you for your kind words we are delighted your family and yourself had a wonderful time with us.

Please rest assured that the opinion of our guests is of special importance to us and we willingly use it in order to review and improve our service quality.

It was a pleasure to have you with us and we hope that your positive memories will lead you back to Jumby Bay Island soon as we would be delighted to welcome you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 July 2019

Jumby Bay is at an entirely different level from other Island experiences. Staying at one of the Estate Houses offers a level of luxury and sophistication rarely experienced. Service and Luxury at it's finest!

Date of stay: May 2019
1  Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NatashaGonsalves, Manager at Jumby Bay Island - an Oetker Collection Hotel, responded to this reviewResponded 2 July 2019

Please allow me to truly thank you for your kind words we are delighted you had a wonderful experience with us.

Rest assured that the opinion of our guests is of special importance to us and we willingly use it in order to review and improve our service quality.

It was a pleasure to have you with us and we hope that your positive memories will lead you back to Jumby Bay Island soon as we would be delighted to welcome you again in the near future.

Warmest regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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