This was a very pleasant hotel with fabulous views of the Douro. It was fairly remote. The rooms were a little on the small side and not very well lit, which was a pity.There was also nowhere to put your case to unpack, although the rooms were provided with dressing gowns and slippers.Rooms were clean and the food was generally good and the staff friendly and helpful.More
We enjoyed our visit once we found it. It's a very remote location on a narrow road. The hotel has very comfortable king beds with good pillows. Robes and slippers are provided. Good parking, good internet, beautiful views with a spacious private glassed in balcony.We ate dinner in the hotel restaurant both nights and the food was excellent. The breakfast selection is large and plentiful. Unfortunately the pool and spa were closed for renovation. The staff was friendly and the room was spotless.
Dear Diana, thank you very much for your preference in Douro Palace Hotel Resort & SPA and for taking the time to tell us about your stay with us.
We are delighted to read that you had a wonderful stay with us and that your expectations were met.
We look forward to welcome you to back to our hotel in the near future. Yours sincerely, Mariana Pereira - Guest Service Agent.
You see the photos of an exterior pool as well as a spa area with an indoor pool. You see a pool table on a bar and everything seems perfect. When you get there, the two pools are closed, the spa is closed and the bar with the pool table is fully packed with stuff and abandoned, therefore no chance to play.
We ordered two toasts (6€) (on the main bar) that were totally burned!
The view is amazing for sure, but rooms are small despite cleaned, but they are very badly isolated (you hear the hosts on the next room) and the staff lack experience dealing with customers.
Will not comeback for sure!
Dear Nuno, first of all we would like to thank you for choosing Douro Palace Hotel Resort & SPA and for sharing your experience with us.
We do apologize for any inconvenience that may have arisen during your stay. Thank you for your recommendation! Your comments will be taken into consideration.
We hope to welcome you again for another stay with us. Sincerely, Mafalda Dias - Guest Service Agent
The hotel is striking when you pull in and then walk into the modern foyer area. Room efficiently designed to appear modern and stylish, yet still have practical storage available. The clear balcony and floor to ceiling windows offer a breathtaking view of the Douro River Valley. Welcomed us with complimentary chocolate and champagne making our honeymoon more special. We were looking forward to relaxing and enjoying the pool and spa and were disappointed to find they were closed for construction. Admittedly we have yet to find out whether that was communicated to our travel agency or not. TBD.
There is not much near the hotel, so walkability is an issue if you are looking to esplore on foot. The flip side of that is their food is amazing! The breakfast buffet delivers delicious choices to your fingertips. We enjoyed two other meals and both were amazing. The staff are knowledgable of each item and the chef puts together tasty dishes that embrace the local food fare.
Dear DCOIdaho, thank you for choosing Douro Palace Hotel Resort & SPA and for taking the time to tell us about your stay with us.
We are delighted to hear that you had a wonderful stay with us.Thank you for your recommendation!
We look forward to welcome you back. Yours sincerely, Mariana Pereira - Guest Service Agent.
A beautiful new hotel
All rooms face the river
Room not particularly large but very clean with a large balcony which overlooks the river
Excellent breakfast.
The hotel is in an isolated place but there is a chef restaurant, so you can get dinner.
There is a pool and a spa but we did not use it
Dear Oscar1954, we would like to thank you for choosing Douro Palace Hotel Resort & SPA and for your kind comments about your stay.
We are very content to read that you were pleased with our location and Breakfast service.
We will pass your reviews along with all our team.
We hope to welcome you again soon, for another memorable stay with us. Sincerely, Mariana Pereira – Guest Service Agent
Genetically is a good place, but definitely I was expecting more from a 4 stars hotel.
There is construction ongoing and indeed is needed.
The rooms size are ok, not big enough for a 4 stars.
The restaurant has good quality food, but the employees are not trained and behaving accordingly my expectations. They try their best for sure but there are details where we see the lack of training. The exception was the only girl on the dinner room, which I don’t remember the name, but she was great.
Most probably will not return because on such hidden spot you need to be really good, otherwise there aren’t enough motivation to return...
Of course the hotel is not that bad, I was expecting more.
SPA was not working due to the construction. That’s another negative point because they should offer lower price due to that’s, in my opinion.
Dear P1893SUfernandog, thank you for choosing Douro Palace Hotel Resort & SPA and for taking the time to tell us about your stay with us. We have taken note of your comments and will pass your reviews along with our team.
We hope to welcome you again for another stay with us. Sincerely, Mariana Pereira Guest Service Agent
