We and our friends had booked a 3-bedroom chalet. It was a nice chalet, but oddly there was no light switch for one bedroom i the actual room - we eventually figured out that the light switch was in another bedroom at the other end of the chalet. This was really odd and a nuisance as we were 4 adults and 2 kids, and one pair of adults was using that room.
We complained and as they say, it's the making right that matters. The owner herself came over to apologise, as did staff. We were offered free drinks with our dinner. This didn't fix the problem, but showed real intent and care by the staff and owner.
The chalet itself was well-appointed, with an air conditioner in each room (crucial in 40C heat) and a bottle of water each. The included breakfast was lovely, and the dinner we had was also fantastic in a great poolside setting. Dinner staff were attentive. Lovely gardens and play area for teh kids as well - an oasis in the desert.
A fantastic stay all round.More
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