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All reviews lazy river kids eat free riptides restaurant front desk pool area kids activities on site restaurant great pool gulf side fire pit great resort outdoor bar pool towels peg leg housekeeping staff ocean front love this place
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Reviewed 4 weeks ago

This resort has lots to offer the vacationer. There are plenty of entertainment spots and restaurants within walking distance. It's just a short drive to Pensacola for more things to do.The pools were nice and well kept.The lobby was welcoming. Unfortunately our room was not so wonderful. It was adequate. Our room was not tended to every day, meaning the beds were not made, the trash was not emptied, the used shampoo, lotion etc was not replaced. (I expect such service when you pay this price) We totally ran out of shampoo and toilet paper. The vacume cleaner was in the hall outside our room for 3 days. Guests before us left a bobby pin and paper clip on the floor, one under the air conditioner and one on the floor at the end of the bed in clear view. It was there the ENTIRE time. The cleaning staff never noticed or picked them up. I complained the 3rd day and they comped us breakfast. The second time I complained, the 6th day, the staff appologized again and refunded $100. I will think twice before I stay there again since there are so many choices in that area.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank newswright2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Front Office Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 3 weeks ago

Greetings newswright2,

Thank you for your review. We are sorry your experience these issues during your stay and we appreciate your feedback so we can improve. We hope you give us another opportunity in the future to serve you and show our improvements..

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Super nice area, Lots to do for the family and adults. Great food and good drinks. Great place to stay if you have kids. The beach area is pretty spacious, and the sand is perfect. The walkway leading to the beach can be SUPER hot on sunny days.

Date of stay: May 2018
1  Thank SethCripe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Front Office Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 3 weeks ago

Greetings SethCripe,
Thank you for your review! We're very pleased you enjoyed your stay with us! We hope to see you again soon!

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Reviewed 4 weeks ago via mobile

From the time we stepped in the doors to check in we have had the best time and amazing service. Chris, the new trainee, is going to go far in this business. He has made our stay so memorable. Even sending cookies and milk to our room as a surprise for my boyfriends birthday! The hotel bar makes some delicious drinks and the pool area is to die for. We definitely took advantage of the hot tub with the chilly weather at night. I will be back for sure very soon!

Date of stay: November 2018
Trip type: Travelled as a couple
1  Thank 309kirae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Front Office Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 3 weeks ago

Greetings 309kirae,
Thank you for your review and for your shoutout to Chris! We are so happy you had an amazing stay and Chris helped create your experience! We'll see you soon!

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Reviewed 4 weeks ago via mobile

We had a wonderful stay at the Holiday Inn Resort! Immediately upon check-in we met with a kind HI team member named Danielle. She was PHENOMENAL!!! She got us checked in early and even treated my children to an in-room treat. Rooms were well kept, beds were really
comfortable, and the bathroom was great including wonderful water pressure. I had a “parking lot” view but it was still great (photo attached).
The pool is quite nice including the lazy river. There is a shallow end for the smaller children and it goes out to about 5 feet for the larger children. The beach is super close. The hotel provides beach chairs and umbrellas for residents to use while on the beach.
By far the beaches are beautiful!!!! The sand is bright white. My children were able to walk out quite a way as the shore stretches out quite a ways out from the shoreline.
There are several eateries nearby so you can take your pick including a restaurant in the hotel. There is also a spa. This is a pet friend hotel though I don’t know the fees for bringing your little buddy with you. Overall, we really enjoyed this hotel and we definitely plan to return to this facility in the future!!

Date of stay: October 2018
Trip type: Travelled with family
1  Thank riloeser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Front Office Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 3 weeks ago

Greetings riloeser,

Thank you for your detailed review and for giving Danielle a shout out! You described our beautiful hotel and beach town wonderfully!
Currently, we have accepted pets for Hurricane Michael victims, but under normal circumstances we do not accept pets, only service animals.
We hope to see you again in the future!

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Reviewed 8 November 2018

Walking into the lobby gets you a view of the pool and the ocean beyond. Front desk staff were friendly and helpful. We were able to check in a little early which we appreciated. The room was nice, but the wood furniture needs either refinishing or replacing, and the furniture arrangement was a little odd. We had a room with two queen beds and a gulf-front balcony - gorgeous view! Beds were very comfy, but the pillows were too heavy and firm for our liking. Our booking included breakfast which was very good. Hubby says they have the best coffee he’s had in a long time.

All in all, a nice place which looks just like the pictures on its website.

Room tip: For the view, the higher up, the better.
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank BevLYH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lauren M, Front Office Manager at Holiday Inn Resort Pensacola Beach, responded to this reviewResponded 3 weeks ago

Greetings BevLYH,
Thank you for your review! We appreciate your feedback and use it for improvements. We are ecstatic you had a wonderful time with us overall and we hope to see you again in the future!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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