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Reviewed 18 November 2020

The lodge is rustic and you shouldn't expect a luxurious stay, but what you can look forward to is a mostly wonderful staff that goes out of the way to be helpful. From before arrival, Tiffany at the front desk helped us clear up a discrepancy with our reservation. Upon arriving, the road to the lodge was a bit icy and Steve came out to help us put tire chains on our vehicle. Adam in the kitchen served us some great meals that even our picky eaters enjoyed. Last, but definitely not least was Tatum at the front desk - every request made was taken care of promptly and always with a smile. Cheers to this great staff that make the resort a great place to escape the city life.

Date of stay: November 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank pmjunior1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia Dally, Owner at Montecito Sequoia Lodge & Summer Family Camp, responded to this reviewResponded 25 November 2020

Dear pmjunior1,

Thank you so much for your wonderful review and for taking time to acknowledge so many of our hardworking and caring staff! We are so proud of how they have endured and overcome the many challenges faced during the pandemic, yet still go out of their way to be kind and go above and beyond with a smile! We truly appreciate your shout out to Adam in the kitchen about the great meals you enjoyed!

We hope you return post-covid when we can shine at our very best! We look forward to your next escape from the city!

Appreciatively,
T. Dally
Owner Family
Montecito Sequoia Lodge & Summer Family Camp

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2020

We visited all the lodging options in and near Sequoia National Park, except one which was closed, and they are very few. Only this one includes your meals in the price. And the food was not just the hot dog/burger/fries junk, but really well cooked, tasty, and with several choices at each meal. You can make a sandwich for your day's outing in the morning. Compare this to the other lodgings and you will find that they are much more expensive when you factor in the ultra-pricey food they offer (you are trapped; Sequoia area has NO restaurants outside the hotels, just snack bars and markets with pricey offerings). There are a wide variety of lodgings (we had a hotel-style room in the main lodge), some more expensive than what we had because they sleep 4 to 6 people. The New Forest Cabins are really beautiful although the view from their elegant decks are not great and need some landscaping. Note that there is a 10-week period in the summer when this place offers a total camp experience for kids, and that might be a bad time to go if you are looking for peace and quiet. Spring and Fall are better anyway -- summers there are HOT!

Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
Thank 720warrenw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia Dally, Owner at Montecito Sequoia Lodge & Summer Family Camp, responded to this reviewResponded 25 November 2020

720warrenw,

Thank you so much for acknowledging our kitchen staff, and making visitors aware that we are offering tasty and well-cooked meals during this challenging time during the pandemic! We appreciate that you also pointed out that other options in the parks were limited and expensive, and not included in the hotel rates, whereas we have always included meals and more in our rates.

We hope you come back again and visit us when we can really shine when things are more back to normal.

Until then, happy travels 720warrenw and we hope to see you again!

Appreciatively,
T. Dally
Owner Family
Montecito Sequoia Lodge & Summer Family Camp

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Reviewed 26 October 2020

Please be advised that I did my research prior to booking this place for our family of 4, read the negative reviews and adjusted my expectations and did not expect a Hilton experience. When we arrived in our room we found a bathtub with a dead field mouse and mouse feces scattered over the tub. We had to tell the front desk twice to remove the dead mouse. When we first told the staff about the dead mouse, two hours later it was still there. The food is an abomination. We paid close to $600 for a two night stay because it was all inclusive and included meals, after eating the first meal we knew we were in trouble. The next time we stay at the Sequoias we will use a campsite and bring our own tents and food.

Room tip: Stay if you have no other option and you are desperate
Date of stay: October 2020
    • Value
    • Sleep Quality
1  Thank West-East-Prices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia Dally, Owner at Montecito Sequoia Lodge & Summer Family Camp, responded to this reviewResponded 25 November 2020

Dear West-East-Prices,

Please accept my sincere apologies about the mouse in your room. This is a very rare occurrence, but we are in the middle of the wilderness and occasionally a mouse can make its way into some of our older "vintage" rooms or cabins. I'd recommend our new Forest Cabins or Lakeview Suites for the benefit of new/more airtight construction for those who are squeamish.

Please know that we do have a regular extermination service and we have informed them of this incident after reading your review. If you look back in our reviews, there have been very few complaints about rodents, but, as I said, they are crafty critters and can squeeze through a hole as small as a pencil eraser.

I certainly understand why this set a poor tone for your stay, and, again, I personally apologize to you and your family.

In terms of our food, we are very proud of our staff for completely overhauling our food service to meet covid-safe protocols. We usually serve our food buffet style, which allows our guests to have much more choice than we can currently offer during the pandemic. Serving cafeteria-style has made our food service require more staff, but I would like to mention that we are serving many more options currently than the other park lodges (who have extremely limited menus and service). We apologize that the food was not to your personal liking, but many of our guests are quite happy with the food we are serving, and, as you mentioned, is included in the room rate. Additionally, we are located about half-way between the General Grant and the General Sherman Tree, and offer many more amenities to our guests than the other park lodges.

Our staff has been working exceptionally hard through this pandemic, so we appreciate guests who are cognizant that our staff are trying their best to serve our guests, but covid has created challenges...I am proud of the job that they are doing and most of our reviews reflect that guests understand things are out of necessity very different due to the pandemic, but despite that are enjoying their visit to Montecito and the parks.

Again, my sincere apologies for your experience, we try our best to make our guests happy and satisfied, but the pandemic has certainly been challenging for all of us and sometimes we fall short as we have done in your case.

Wishing you the very best in your future travels.

Sincerely,
T. Dally
Owner Family
Montecito Sequoia Lodge & Summer Family Camp

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Reviewed 18 October 2020

Don't go to Montecito-Sequoia for a 5-star resort spa experience. This is all about the beauty of the mountains, great staff, comfortable rooms, mountain and lake activities, and simple but tasty food on offer. I love this place. Been coming here since it was a girls' camp and it still has the heart and spirit of the place I've loved for almost 50 years. Can't wait to return in the Spring!

Date of stay: October 2020
    • Rooms
    • Cleanliness
    • Service
Thank JJWreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia Dally, Owner at Montecito Sequoia Lodge & Summer Family Camp, responded to this reviewResponded 25 November 2020

Dear JJWreviewer,

Thank you for your wonderful review and welcome back to Montecito! We love having our former girls' campers and staff visit and take us down memory lane. It means a lot to us that you believe we still have the heart and spirit from your days with Pony!

Xoxo,
T. Dally
Owner Family
Montecito Sequoia Lodge & Summer Family Camp

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2020

I used to work for Montecito 15 years ago. It was a great place to visit and I would visit again. Lots of great memories there. I missed the very busy summer times with the available programs, fun people and great food. I miss the place already.

Date of stay: August 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank 705attilak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tricia Dally, Owner at Montecito Sequoia Lodge & Summer Family Camp, responded to this reviewResponded 25 November 2020

Dear 705attilak,

Thank you for coming to visit! We love to catch up with former staff and campers! Please come back in the summer, so you can relive your positive memories and see that Montecito has held to the traditions created by Pony and are continuing to honor her legacy as we move forward.

Hope to see you summer of 2021!

Sincerely,
T. Dally
Owner Family
Montecito Sequoia Lodge & Summer Family Camp

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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