My husband and I stayed here last week for 2 nights during our visit to Olympic NP. We were so looking forward to our stay here based off of the pictures and hotel website and we were terribly disappointed.
PROS: Absolutely stunning scenery and views of Lake Crescent. Food was expensive but very good at the restaurant.
CONS: We stayed in a Singer Cabin, #19. We have stayed at NP lodges before so our expectations were not very high, but the level of filth and misrepresentation of our room is totally unacceptable. Upon entering our room we were met with an extremely strong old musty odor, that despite opening all windows never went away or even slightly dissipated throughout our entire stay. I don't think our bathroom was ever cleaned after the previous guests left, as there was hair all over our tub and soap suds all over the walls of the tub. Our bed had 4 pillows, every single one had stains all over the pillowcases. This was probably the dirtiest room that I have ever stayed in in my entire life, and for $325+ a night it is totally unacceptable. Also, when booking our cabin I was shown pictures of a cabin facing the lake. Cabin #19 does NOT face the lake and in fact faces the lodge and the back of another cabin that it is connected to. The main parking lot is about 10 feet away and all we heard were car doors slamming and people talking right outside the window all day and late into the evening. Despite all of this, my biggest issue is that a day into our stay I noticed a hold was placed on my credit card for our remaining balance (one nights stay) PLUS an additional $560.00 hold. After checking out I noticed that our balance was posted but this additional hold was still placed on my card. I contacted Amarak general booking number and the woman I spoke with said she had never seen this before and unfortunately there was "nothing" she could do and I could either "wait for it to fall off" or contact their accounting department. I went ahead and contacted the lodge directly and was sent over to the accounting department. Since it was a Sunday I was informed that the employee who could address this was not in and that I would receive a call first thing Monday morning. It is now Thursday (4 days later) and the hold is still on my card and I have yet to receive a phone call. In the meantime my credit card company has opened a fraud investigation and are monitoring the situation. Overall it seems this company does not invest in properly training their staff on all ends of the spectrum from housekeeping to billing etc. My advice to potential guests is to stay away and instead to visit this property on a day trip. Had I realized that this lodge is federal property and is open to the public I would have just visited and stayed elsewhere (anywhere else to be frank).
- Official Description (provided by the hotel):
- Lodge located in the Olympic Peninsula on the shore of Lake Crescent. ... more less
- Reservation Options:
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- Also Known As:
- Lake Crescent Hotel Olympic National Park