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Reviewed 1 January 2021

We booked a deal through Wowcher and sometimes you feel your stay reflects that. Not this time. I'd asked for a room upgrade because it was originally for my birthday. Our room (320) overlooked the gardens and had a lovely balcony with 2 chairs. The bed was massive and very comfortable. We weren't charged extra for the upgrade, which was a nice touch. We'd had to move our booking due to having to isolate for 10 days and at the time of arrival we were in tier 2.
The spa was great, particularly the outside jacuzzi in the cold and rain. The back massage was good and in nice surroundings.

The meal in the main restaurant was lovely. Our package included £30 towards food and the 3 course festive menu was approximately £28. The wine was around £30 a bottle so very expensive vs the quality of it. I probably wouldn't pay that again but we'd just been moved in to tier 3 so it would be our last meal out for some time! The staff took this change in their stride and the whole dining experience was socially distanced. There was a machine to take your temperature in a few places and all felt covid safe.
I would definitely come again, particularly as our regular spa break (Formby Hall) isn't such a good deal now.

Date of stay: December 2020
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1  Thank Alyson_Thornton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2020

I'm deeply upset about the break firstly we didn't receive the early check in that was requested and confirmed with josie . We booked a table at the restaraunt only to be told we were booked at the lounge bar we eventually got switched over to the restaurant which turned out to be awful our steak came blue after being assured it would come medium because the chef won't cook it medium well as originally requested weird really as it took over an hour . We couldn't eat it we were offered a pathetic 10% off the £32 steak which we round back on the bill as gratuity . Because we had waited so long I couldn't be bothered to argue and left
To go to bed . Only to be kept up until 2am by the staff having a knees up in the bar below which closed to paying guests at 10.30

Now the breakfast we ordered to the room came without cutlery , no pain au chocolate when the cutlery came it was cold and my girlfriend found a hair in hers so put us right off .

Level of care by staff was really poor and aftwr paying £400 for the night plus an obscene amount for a meal which looked like it had been cooked by a pretentious yts chef . Please steer clear of this place it's never been a 4 star I've had better experienced in hostels .

In a nutshell it's fawlty towers with less competent staff

Date of stay: December 2020
Trip type: Travelled as a couple
1  Thank royt142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2020

Our stay at Thornton Hall on Christmas Eve was fantastic. We received a very warm welcome, our treatment in the spa was amazing. The spa facilities fantastic. Friendly staff, good service, great breakfast. Perfect Christmas day morning in the outdoor jacuzzi. Highly recommend.

Date of stay: December 2020
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Review collected in partnership with this hotel
Thank barriesingleton555
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 December 2020

We visited the hotel for Christmas Day the cost of Christmas Lunch was £90.00 per person. Our food had to be returned as the food was luke warm . They did not have my desert that was rebooked. It was a waste of £180.00. We also booked a room for the night being told that the Spa was open on Christmas Day. The spa was open on Christmas Day but only till 15.00. This would have been impossible to use as We booked in at 13.30 and our lunch was being served at 14.00. Do not book this hotel it was a waste of money.

Date of stay: December 2020
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Review collected in partnership with this hotel
Thank roberthughes1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2020

Lovely spa in this hotel. Will definately book again. Best mattress I’ve ever experienced too! Staff were lovely. Bit of a treck to the room with 2 cases and stairs.. but worth it when I got to the room. Some corridor areas need updating to reflect the hotel especially as it’s the first impression x

Date of stay: December 2020
  • Trip type: Travelled on business
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Review collected in partnership with this hotel
Thank Lisahartpearce79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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