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All reviews the executive lounge train station kansai airport namba park department store excellent location convenient location nespresso machine junior suite direct access same building swiss advantage room within walking distance hotel is located high floor buffet breakfast located right
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Reviewed 22 May 2016

The workers were kindley.
Location is so good. And cleaness is too.
Room condition was satisfied most of all nespresso coffee service was lovely.
Breakfast in 36 was good in the first day.
But the second day was not good.

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank 1908jm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissotel_Osaka_Mgt, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded 22 May 2016

Dear 1908jm,

Thank you very much for the positive evaluation and we are glad to see that we have exceeded your expectations in many areas. Your feedback about the breakfast has been also noted; kindly rest assured that it has been shared with the concerned department head for a necessary follow up. thank you very much and we hope to have the opportunity to welcome you back again to Swissôtel Nankai Osaka.

Kind Regards,

Christian Schaufelbühl
General Manager

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Reviewed 21 May 2016 via mobile

I can say three good things about this hotel - 1. Great location above train station 2. Good friendly staff 3.they gave us late check out till 1pm with no extra charge
The room we stayed in was obviously their cheaper room ( although was the mist expensive hotel we stayed in Japan ) we were paying 4 /5star prices for barely 2 star room . We had great views , and room was a good size - but was tatty - Worn carpet , broken bedside lamps , poor quality amenities , very small mini bar only beer & soft drink .It was very disappointing fir the price . We did not eat or order room service . Maybe other rooms were more luxe but I thought the hotel needed a re furbish .

Date of stay: May 2016
Trip type: Travelled as a couple
Thank janefromcairns
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissotel_Osaka_Mgt, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded 22 May 2016

Dear janefromcairns,

Thank you very much for leaving your feedback on your recent stay to Swissôtel Nankai Osaka! We are very glad to learn that you found our location convenient and our staff friendly. On the other hand, it is disappointing to learn that we did not meet your expectations with the level of our room products and would like to apologize for this. We are constantly working on various ways to enhance the value of our products and will take your remark into serious consideration for further improvements. We have carried out some new refurbishment projects of our guest rooms and public areas that will continue gradually for the next several years. We would be glad to welcome you back in the future to demonstrate that your comments were not made in vain.

Kind Regards,

Christian Schaufelbühl 
General Manager

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Reviewed 20 May 2016

The location right at the train station and in the middle of the city makes the place already great. It is so near to the main attractions like Dotonburi and Shinshibashi that all we had to do was walk. The staff were also very knowledgeable, helpful and polite.

The price is pretty steep but for the convenience, and the service it is worth it.

Date of stay: October 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jacques W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissotel_Osaka_Mgt, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded 21 May 2016

Dear Jacques W,

Greetings from Swissôtel Nankai Osaka! We are glad to read that you keep excellent memories of your stay in our hotel and your highlights about the positive attitude of our team members are really appreciated. As you pointed out correctly, Dotomburi and Shinsaibashi are amongst the most popular areas of Osaka and we have the chance to be located nearby. Thank you again for your review and we look forward welcoming you back to the Land of the Rising Sun!

Kind Regards,

Christian Schaufelbühl 
General Manager

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Reviewed 20 May 2016

I love everything about this hotel. A little too pricey but its all worth it. Very nice and helpful staff. Easy access to everything you need. Im definitely coming back and would highly recommend it :)

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Swissotel Hotels & Resorts
1  Thank ShellaM30
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissotel_Osaka_Mgt, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded 20 May 2016

Dear Shella M,

Thank you very much for posting a review about your recent with us! We are
very pleased to read that we were able to accommodate your needs with our convenient location and friendly team members. Positive feedback like yours motivates us to keep improving the quality of our services! We look forward having the pleasure of welcoming you again to Swissôtel Nankai Osaka for more great memories.

Kind Regards,

Christian Schaufelbühl 
General Manager

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Reviewed 19 May 2016 via mobile

The location is nice in that you don't have to leave Nankai station to get to the hotel. The room was spacious and the bed was comfortable. My only complaint was that a group of ten or so Chinese tourists decided to have a conversation right outside my door at around 8 PM or so and didn't stop until roughly two hours later when I opened the door to check what was going on.

Date of stay: May 2016
Trip type: Travelled solo
1  Thank 30keni
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Swissotel_Osaka_Mgt, General Manager at Swissotel Nankai Osaka, responded to this reviewResponded 20 May 2016

Dear Ken I,

Thank you very much for staying at Swissôtel Nankai Osaka! We are very pleased to read that you enjoyed the strategic location of our hotel and the comfort level of your room. We feel however sorry to read that you were disturbed by the noise created from another guests. We wish to create an environment where all guests are equally comfortable with their stay and will make sure to handle efficiently any disturbances occasioned by other guests, if there are indentified or reported to us. Thank you again and we look forward to welcoming you back to Swissôtel whenever you have the chance to visit Osaka again.

Kind Regards,

Christian Schaufelbühl 
General Manager

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