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Reviewed 4 June 2020

This is a very long overdue review from my stay of New Year Jan 2020

Location

This hotel is right in the business side of Shinjuku and well placed. Great shops just below and main floor, theres convenient store open 24/7 and restaurants within. Walking distance and easy access to Buses, train stations and yes Shopping Centres. Just outside a short walk is the Shinjuku National Park, as well as the Tokyo Metropolitan Building, and Cocoon Tower. Not to mention just short distance to all local or typical Japanese eatery, where local eats and some are open for breakfast if you want to eat like locals. And the price is reasonable.
Rooms

The rooms are typically of Japanese small size, not like your typical Hotel Chains. I booked a single room so I am not sure what its like for double bed. The room is very clean and well maintained.

Staff

Very friendly staff and very well accomodating. They will make sure you are comfortable with your stay.

Overall, I had a great stay at this hotel and would i recommend it? Definitely I would recommend this Hotel very highly. Clean, staff is friendly and hospitable, convinient location to Bus, Train stations and shops. The price is budget friendly and affordable for my 4 nights of stay. Theres also a bus that will take you to Narita or Haneda. The only thing I would recommend for improvement is that the reception lobby is on 3rd Floor, and if you arrive late night or midnight, you will have to find the reception since no one available at the main lobby or the information centre is close.

Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank MarcoP780
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, Front Desk at Shinjuku Washington Hotel Main, responded to this reviewResponded 9 June 2020

Thank you for staying with us in January and your candid review.
It is gratifying to hear your positive comments with regards to your visit to the property. We also appreciate you for noting our staff team and service, together with our convenience location.
Your feedback is extremely valuable as we continually work to improve on service. Again, thank you for your time taken in posting your experience. 
As we all know we have been in such a hard time, We hope you are safe, and we wish everyone great health during this tough time. We are all look forward to welcoming back the guests from around the world again in the near future.

Best wishes
Front desk Arai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 February 2020 via mobile

I've stay just off the entertainment side Kabukicho Shinjuku before and also on the quieter west side, ie Shinjuku Washington Hotel and I find the later much better. This was the 2nd time I stayed here and I would stay here again if I visit Tokyo. Reception is on the 3rd floor with multi racial staff and automated counters so checking in and out was a breeze. Room was small as expected but clean and compact. Within walking distance from the Shinjuku station and Kabukicho area, Shinjuku Gyoen National garden. Loads of restaurants and shops around, including several on the ground and basement floor. Has the airport bus right at its doorstep for about 3000+ yen.

Date of stay: February 2020
Trip type: Travelled solo
Thank Mengyau
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, フロント at Shinjuku Washington Hotel Main, responded to this reviewResponded 29 February 2020

Dear Sir or Madam

Thank you for being a regular with us and your time taken in sharing your experience.

I was delighted to receive your positive comment with regards to our service and facilities.
Moreover, I will be pleased to share your very kind comments with everyone here.

Again, It was our pleasure to have hosted you and we hope to welcome you back in the near future.

Kind Regards
Front Desk
Arai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 February 2020

it's accessible to the train station and to the most shopping centers. but their room is less than 5 square meters, very squeeze, ventilation no good, I can hardly breathe. and the double bed is so small. the toilet is clean but very small. end of the day, good for a night or two stays.

Date of stay: December 2019
    • Value
    • Cleanliness
    • Service
1  Thank jacana69
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, FRONT at Shinjuku Washington Hotel Main, responded to this reviewResponded 11 February 2020

Dear Sir or Madam

Thank you for your review with regards to your recent stay.
Firstly, please accept our sincere apologies for any inconvenience caused during your stay.

It is really disappointing to hear that the room was not favorable as you hoped.
As our hotel was initially designed as a business hotel, our rooms are generally compact. However, there are variety size of double room as well from 13.0 ㎡ to 20.1㎡.
If you could inform us what exact size of room you are looking for at booking stage, then we can make sure the best allocation is made for you.

On the other note, thank you for recognizing the convenience and accessibility of our hotel.
Again, we value your feedback and hope you will allow us another chance to welcome you back and make it right.

Kind Regars
Front desk
Arai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2020

This hotel was chosen as it was close to Shinjuku station, great shops, easy access to bus, trains taxi etc. The rooms were small, we travelled with 2 teenage kids so they were in their own room on the same floor. The rooms had no where to store luggage, except for a small sitting area near window. The bathroom was small with toilet included. The bed has hard and the pillows were terrible. I asked for 2 extra pillows and they only would give 1 extra pillow.. how bazaar. Personally use this hotel for a quick stay. The room is stuffy and the AC wasn't working the best even though we were there in winter. Don't go to the cafe at hotel as it is expensive and the coffee average. Walk around and try various cafes which are much cheaper. Also 800 degrees pizza restaurant delicious at the station.
Try a few of the eateries around Shinjuku station. Your visit to Tokyo must include an OWL cafe, Borderless Lab, Diver City Plaza Tokyo and Venus Fort shopping centre!

Room tip: Good for a short stay only
Date of stay: January 2020
    • Location
    • Sleep Quality
    • Service
Thank Steve H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, フロント at Shinjuku Washington Hotel Main, responded to this reviewResponded 1 February 2020

Dear Sir or Madam

Thank you for sharing your experience with regards to your recent stay.
Your feedback is greatly appreciated as we strive to improve our service continually.

Firstly, we are extremely sorry to hear of disappointing experience and we wish to extend our sincere apologies to you.

Regarding with the size of room, as our hotel originally designed as business hotel, especially single rooms are relatively compact. We should have had informed you that a clock room is available to store luggage so that way you could have had gain more space in your room.

We are sorry to learn that we would only give one pillow even though two of them requested. Please be summed that your comments are fully addressed internally and shared with our team. Additionally if you find out the softness of pillow in the room is hard, a soft type of pillows are available as well so please do not hesitate to tell us your any request.

Also talking about the A/C, as we have a central heating system for an entire hotel, the temperature cannot be adjusted by guest themselves.
Therefor, we provide equipment like electronic fans, heaters and more depending on the inquires to offer the best possible satisfaction and comfort for all the guests.However, we regret to know of your unpleasant experience of the room that fell short in meeting expectations.

We again apologies for any disappointments on this occasion as we did not meet expectation nor did we live up to the standard service.

We appreciate your time taken in positing the review and hope that perhaps you may reconsider us for a future stay.

Kind Regards
Front desk
Arai

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Reviewed 24 January 2020

Shinjuku Washington hotel is a good budget hotel that's conveniently located. It's clean but rooms are very small and pillows uncomfortable, so much so that I could barely sleep. I would not be staying in it again as I'd rather pay 2x the price and get a much better room and sleep.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank Globefoodiechick
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, フロント at Shinjuku Washington Hotel Main, responded to this reviewResponded 1 February 2020

Dear Sir or Madam

Thank you very much for your review.
Guests feedback is very valuable to us and we appreciate the time you have taken to do so.

Firstly, we are extremely sorry to learn of your disappointments.
As our hotel was initially designed as a business hotel, you may find out especially single rooms are quite small.
There are variety type and size of rooms so please inform us what exact size of room you are looking for at booking stage, then we can make sure the best room type will be reserved for you.

Regards with the pillow, we offer tough type of pillows in the room, on the other hands if guests requested we also organize soft type of pillows as well.
However, in this occasion we could not meet your expectation and apologies for any inconvenience caused during your stay.

Again, we value your feedback and hope you will allow us another chance to welcome you back and make it right.

Kind Regards
Front desk
Arai


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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