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Reviewed 19 January 2020 via mobile

Shinjuku Washington hotel located in the nishi-shinjuku area which take about 10 minutes (800 meters) walk from Shinjuku station. The room is quite big compared with other in this price range hotel in Shinjuku area. The lobby stand at the 3rd floor if the building, on the 1st floor and Underground floor of the building provided you many type of restaurants and convenience store. And also able to walk to Koshu-Kaido Ave. which is the area where Japanese salary man in the area hang out.

The hotel also provide the airport limousine service to both Haneda and Narita airport. The bus stop is right at the main entrance hotel which is easy for everyone to travel to the airport.

Date of stay: January 2020
Trip type: Travelled with family
1  Thank gemsth
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, front at Shinjuku Washington Hotel Main, responded to this reviewResponded 24 January 2020

Dear Sir or Madam

Thank you very much for taking the time to share your feedback.
We appreciate your positive comments following your recent stay.
It is a pleasure to read your comments and we are thrilled that you enjoyed your experience with us.

Again thank you for your time taken in posting the review and we hope to welcome you back soon.

King Regards
Front desk
Arai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020

A well appointed hotel close to the exciting night life in Shinjuku. Superb buffet breakfast with superb views over the city. Close to the railway station too. The bed was comfortable and the cost of staying was reasonable.

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank KirkD271
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, コンシェルジュ at Shinjuku Washington Hotel Main, responded to this reviewResponded 23 January 2020

Dear sir/ma`ma,
thank you so much for staying shinjuku washington hotel.

we are glad to hear that you enjoyed the night life in shinjuku, and satisfied with our hotel`s breakfast, views, location,bed etc.

guest`s compliments motive us most. we will strive to bring better service each day and every day.

hopefully we can serve you again soon.
best regards,

shinjuku washington hotel concierge team,
kou

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020

My family and I stayed here for 4 nights in January 2020. Breakfast was good and you can choose from 4 different restaurants within the hotel to take breakfast. The hotel is also a short walk going to Shinjuku station but if you don't feel like walking, there is the WE bus stop just in front of the hotel. You can ride it going to Shinjuku station and costs only 100yen. There's a 24-hr convenience store within the building. On the negative side: rooms are small; room temperature was too warm so I had to request for a cooling fan; and lastly, the reception area and first floor smelled of too much smoke. This gave me a really bad headache the whole time I was at the reception area waiting for the limo bus going back to Narita airport. Hope the hotel can improve on this.

Date of stay: January 2020
Trip type: Travelled with family
Thank Adinotein
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, フロント at Shinjuku Washington Hotel Main, responded to this reviewResponded 23 January 2020

Dear Sir or Madam

Thank you very much for your constrictive review and your time taken to do so.
Your feedback is extremely valuable as we continuously strive to improve our service.

Firstly, thank you for your positive comments on breakfast and our facilities and most importantly,
we appreciate you for bringing the smoking smell issue to our attention.

Please accept our sincere apologies to you about giving you a bad headache for a long time. Your feedback are fully addressed and please rest assumed that this problem will be discussed as our priority topic to be solved.

In addition, we apologies for the any inconvenience caused of your size of room and a temperature in the room.
Our hotel originally designed as business hotel so you may find out especially the single room is quite compact.
Actually a cloak room is available for storeing big luggage, on the other hand please inform your ideal size of room at booking stage then we could recommend you a best room type for you.

As you mentioned, as we have a central heating system the temperature cannot be adjusted.
Therefore, we offer different type of equipment depends on the inquiries, for example a heater, blanket, electronic fan, multi functional warm/cool blower and so on.
However, it is disappointing to hear that we could not meet your expectations in this occasion and let you down

Again our sincere apologies for any disappointment and we hope that perhaps you may reconsider us for a future stay.

Kind Regards
Front desk
Arai

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Reviewed 16 January 2020 via mobile

I love the fact that this hotel although still on walking distance from Shinjuku station is in quiet business district so you wouldn’t feel like you are overwhelmed by the station’s crowd.

Checked in was quick. Room for single booking felt a little bit tight so opening a medium size suitcase would be a challenge. Bed was very comfortable and spacious. Love the duvet and the mattress cover, they were so warm. Bathroom was also good with all the amenities.
Hairdryer, slippers, robe & tea facilities were provided.

Airport Limousine Bus was available for booking to Narita & Haneda airport. Staff were very helpful too.

It was a very pleasant experience ....

Date of stay: January 2020
Trip type: Travelled solo
2  Thank Jktla
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, フロント at Shinjuku Washington Hotel Main, responded to this reviewResponded 20 January 2020

Dear Sir or Madam

Thank you for sharing your feedback regards with your recent stay.
While we are pleased to receive your positive comments and compliments towards our service, amenities and room, we are sorry to learn you felt a bit tight with the size of the room.

Especially our single room is quite compact in order to make to be functional with limited space.
Actually a clock room on third floor is available to leave your luggage there for you could get more space.

Alternatively, please inform us what approximate size of room you are looking for to stay then we could advise you a specific type of room. We hope you will find this information would be helpful.

Thank you again for your review following your visit to Shinjyuku Washington Hotel.
We do hope to welcome you back here again in the way near future.

All the best
Front desk
Arai



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Reviewed 15 January 2020

Large hotel. Very clean. Excellent room service. Delicious buffet breakfast. Had to line up for the breakfast due to popularity. Breakfast not included, but worth the price. Close to Government buildings, shopping, tourist areas and subway.

Date of stay: October 2019
2  Thank robertv4
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Traveler813902, フロント at Shinjuku Washington Hotel Main, responded to this reviewResponded 20 January 2020

Dear Sir or Madam

Thank you very much for taking the time to review your recent stay.

We are really delighted to hear that you were pleased with your stay with us.
Thank you for your compliments towards our service and we will be pleased to share your very kind comments with everyone here.

We are sorry for keep you waiting in a queue for the breakfast. There are four choices that you can choose from however, the popularity can be biased especially to the Manhattan Table which offer western style buffet on 25th floor. Therefore we kindly would like to ask to all the guests to have a enough time to spare.

Again, thank you for your feedback and we look forward to welcoming you back soon.

All the best
Front desk
Arai

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