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Reviewed 4 weeks ago

The rooms are spacious, clean and comfortable. Excellent breakfast with a very wide range of foods available. The location is good, many places are within easy walking distance. Also well placed to use public transport.

  • Stayed: October 2018, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank Gillian W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeioPlaza, マネージャー at Keio Plaza Hotel Tokyo, responded to this reviewResponded 3 weeks ago

Dear Guests,

We appreciate your taking the time to provide us your feedback during time spent at the Keio Plaza Hotel Tokyo.

We greatly appreciate your offering us your positive comments regarding our prime location.
As you mentioned, we are a great base in Tokyo. Our area of Shinjyuku offers convenient access to almost anywhere by using various means of transportation.
Your kind comments will help to encourage future guests planning on a stay at the Keio Plaza Hotel Tokyo.

We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

My wife and I stayed three nights at the Keio Plaza, and enjoyed the experience. It's a very large hotel (1,450 rooms), and spent a few years as Tokyo's tallest building in the early 1970s. Despite its size, we didn't experience long waits for elevators, check-in or check-out, as the hotel seems well-organised. There are 18 food and/or drink venues in the hotel, each offering different styles of cuisine, although we didn't actually try any of them as we spent our time exploring other culinary options in Tokyo.

Our room on one of the higher floors had a nice view of the Tokyo Metropolitan Tower. I had specifically requested a non-smoking room, because the hotel offers some smoking rooms, so keep this in mind when making a reservation. The room was clean and reasonably sized (not huge, but I think it was only a standard room and the hotel has many other options). The bed was comfortable and the WiFi worked efficiently (they give you a specific login code that you have to re-enter every 24h). Good shower pressure.

One particularly nice feature: the rooms come with a complimentary smartphone that you can take out + about in Tokyo for internet access on the move (it asks you to acknowledge T+C if you lose/damage it), and you can use the phone for domestic and some international calls.

The hotel is located a few minutes' walk from the central west exit of Shinjuku station. When coming straight from the station there's an underground passage that drops you out right by the hotel, and when coming from other main Shinjuku areas (e.g. Kabukicho / Golden Gai) it's relatively easy to navigate above ground past the station and walk over to the hotel, so there's no real need for taxis/subway in that area.

Overall I would recommend the Keio Plaza, particularly if you can search around and find a good deal.

Room Tip: Ask for a high floor + non-smoking, and they'll try to accommodate (subject to availability)
  • Stayed: November 2018, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank rich_coleman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeioPlaza, マネージャー at Keio Plaza Hotel Tokyo, responded to this reviewResponded 3 weeks ago

Dear Guests,

We are honored that you chose the Keio Plaza Hotel Tokyo among the many hotels in Tokyo.
We greatly appreciate the encouraging comments made in your precious review as well as providing us details of your positive experiences.

We are very pleased to hear you had a favorable impression of our services, accommodation and location.
In order to satisfy the needs of our valued guests, we at the Keio Plaza Hotel Tokyo firmly believe in offering
the highest quality of services along with a touch of warm hospitality.

We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is a nice but very busy hotel. Its location is really good, close to many restaurants, shops and shopping centres. We were not able to check in when we arrived at 5 pm due to the room was not ready. However, we were invited to have a free drink at the 36 floor lounge with a wonderful view! It is good that we were able to select breakfast among three restaurants but had to lineup for each one we tried to get in.

Stayed: October 2018
Thank OnAir500766
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeioPlaza, マネージャー at Keio Plaza Hotel Tokyo, responded to this reviewResponded 3 weeks ago

Dear Guests,

Thank you for your valuable feedback and please accept our deepest apologies in regard to long breakfast lines.
We regret that you left with a negative impression of our hotel due to the issues mentioned above.

The Keio Plaza is always attaching great importance on satisfying the needs of our guests and striving to make their stay with us
as enjoyable and comfortable as possible.
Thank you once again for staying with us and we hope you will give another chance to welcome you back
to the Keio Plaza Hotel whenever your travel plans call for a return visit to Tokyo.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

This hotel is in the Shinjuki area (about 10 minute walk from the station). Lovely hotel and we had a large well appointed room and bathroom. Breakfast was included and although there was a queue most mornings it moved very quickly. The choice of food was fantastic - something for everyone. The staff were extremely helpful especially the concierge. If you go out the back entrance to the hotel there are lots of authentic restaurants at reasonable prices.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Service
Thank vfrtom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeioPlaza, マネージャー at Keio Plaza Hotel Tokyo, responded to this reviewResponded 4 weeks ago

Dear Guests,

We are honored that you chose the Keio Plaza Hotel Tokyo among the many hotels in Tokyo.
We greatly appreciate the encouraging comments made in your precious review as well as providing us details of your positive experiences.

We were delighted to have had you as our guests and are thrilled to hear that you had an enjoyable experience with us.

We hope that we will have the opportunity of having you back as our guest again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

We stayed here for 4 days. This hotel is in the center of Shinjuku, capital of Tokyo. It isnear the shijuku station, and lots of shopping area. Room is big for Japanese standard, bed is comfortable and breakfast here is good.it has a lot of restaurant. This is also meeting place of many of tokyo tour group due to its location. This hotel is highly recommended.

Room Tip: High floor
  • Stayed: November 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank Z969SQjohnc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KeioPlaza, マネージャー at Keio Plaza Hotel Tokyo, responded to this reviewResponded 4 weeks ago

Dear Guests,

We are honored that you chose the Keio Plaza Hotel Tokyo among the many hotels in Tokyo.
We greatly appreciate the encouraging comments made in your precious review as well as providing us details of your positive experiences.

The Keio Plaza is always attaching great importance on satisfying the needs of our guests and striving to make their stay with us as enjoyable and comfortable as possible.
Thank you once again for staying with us and we hope you will give another chance to welcome you back
to the Keio Plaza Hotel whenever your travel plans call for a return visit to Tokyo.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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