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Reviews (5,044)
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All reviewsthe executive loungemarble loungejunior suiteshinjuku stationshuttle busgold memberbreakfast buffetexcellent hotelnarita airportconcierge deskshuttle servicecomplimentary shuttlebusy hotelan upgradebusiness districtthe hotel offersjapanese food
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Reviewed 21 November 2017 via mobile

We walked to Shinjuko station from the Hilton Tokyo. (4 blocks) We were told at the information desk to buy a subway ticket at the machine for Tokyo station (but you don't need to) At the ticket office, next door) we got the tickets for the subway (rail train) and bullet train together (and she refunded our subway far that we had just bought). We bought reserved seats on the bullet train so we could sit together but what we didn't realize is that made us commit to the departure time from Kyoto. ($500rt). You can do non-reserved seats for the bullet train for about $12 less. You aren't committed to a time/train but you might not sit together. We spent 20 min (typing translating on an iPad) to actually figure all this out and buy the tickets because we were unfamiliar and language barrier) Even then we made it from the hotel to Tokyo station (and bullet train) in about an hour. We should of asked for a window seat though because she gave us a center and aisle seat and you can't change seats once you board or pay without a fee. The subway (rail train) ride to Tokyo station is only 18 min). We asked a nice man on the subway how to find our way to the bullet train and he decided to escort us (saved us a ton of time). So helpful because Tokyo station is confusing and there weren't a lot of signs in English. Overall, very doable and a lot less time than if on a tour.

Stayed: November 2017, travelled as a couple
Thank Skychic22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 1 December 2017

Thank you very much for choosing to stay with us in Hilton Tokyo and for sharing details with other travelers on TripAdvisor. We certainly hope that your time at Hilton Tokyo was a memorable one and we look forward to welcoming you back again someday.

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Reviewed 21 November 2017

We stayed at this hotel three times and keep coming back. The service is excellent. We enjoyed our stay here at the Hilton Shinjuku, better than the Hyatt Regency Shinjuku. We recommend the executive level. Food here is very good and that includes the room service. Flight form Honolulu arrives late and we ordered the tempura udon from room service. Excellent! Sunday night buffet dinner is also very good. We had prime rib and chocolate fountain was the dessert! We travel with our two adult daughters. This hotel is in a very safe location, yet convenient. Courtesy shuttle to the train station. Excellent hotel,

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank denise808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 1 December 2017

Thank you very much for choosing to stay with us in Hilton Tokyo and for sharing details with other travelers on TripAdvisor. We are pleased to hear that you enjoyed location, service and dining experience. Relax and indulge in the stylish Marble Lounge, located in the heart of Hilton Tokyo. From breakfast to midnight snacks, Marble Lounge on the first floor, awaits with extensive food and beverage options. The Lounge offers various buffets including award-wining breakfast, lunch and afternoon dessert selections and our ever popular dinner buffet. We look forward welcoming you back on your future travels to Tokyo.

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Reviewed 20 November 2017

While the price for the hotel was really high, we thought it was worth every penny. We stayed on the Executive Floor and loved the lounge access every day. We used the lounge to have our coffees and a light breakfast. Waki, one of the lounge associates, was really a pleasure. Be sure to make conversation with him as he will give you some inside scoop on what to do and where to go. The concierges downstairs were extremely helpful, always printed maps, and showed us which subways to take and which exit in the station. The shuttle to Shinjuku station was helpful although having 2 and coming more frequently would be helpful. Albert Ferre Contrares was great at guest services and really interacted with guests. This hotel was worth the price simply for the service received. Everyone was helpful and kind. We loved our stay. We loved the rooms, we loved our view...and it was very quiet in the room which is a huge plus.

Room Tip: High floor
  • Stayed: November 2017, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank wheretogonext1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 22 November 2017

Thank you very much for choosing to stay with us in Hilton Tokyo and for sharing details with other travelers on TripAdvisor. We are pleased to hear that you enjoyed Executive Lounge, the view and service experience. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff. This will no doubt motivate them to provide an even more superior service. We look forward welcoming you back on your future travels to Tokyo.

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Reviewed 20 November 2017

Fabulous hotel,Bedrooms are lovely with fantastic views. Brilliant breakfast selection, spoiled for choice,Staff are very helpful and friendly, good English speaking. Free shuttle bus into Shinjuku 3 times every hour ,would recommend this hotel.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank G6168BRjuliee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 22 November 2017

Thank you for staying with us at Hilton Tokyo and recommending us. We are pleased to hear that you satisfied with your room, breakfast and service experience. Relax in one of the 821 modern Japanese-style rooms and suites at Hilton Tokyo and admire stunning city views. We hope to have the pleasure of welcoming you back again in the future.

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Reviewed 19 November 2017

Very nice stay for 5 days. Was not disappointed at all. The service by everyone was very very good especially the front desk manager Ernesto. Room was spacious and clean, very well appointed and had lots of amenities. This is a very busy hotel day and night. The restaurant i was always full. 10 minutes walking from Shinjuku train station, and shopping. Overall very pleasant stay. Thanks to everyone at the Hilton Tokyo.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank Sindbad2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Tokyo at Hilton Tokyo, responded to this reviewResponded 22 November 2017

Thank you for choosing to stay at Hilton Tokyo. We are so delighted to hear that you satisfied with your stay. I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future. We certainly hope that your time at Hilton Tokyo was a memorable one and we look forward to welcoming you back again someday.

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