We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (5,200)
Filter reviews
5,201 results
Traveller rating
2,810
1,740
438
124
89
Traveller type
Time of year
LanguageAll languages
More languages
2,810
1,740
438
124
89
Show reviews that mention
All reviews the executive lounge marble lounge junior suite shinjuku station shuttle bus gold member breakfast buffet excellent hotel narita airport concierge desk shuttle service complimentary shuttle busy hotel an upgrade lounge access business district the hotel offers
Filter
Updating list...
2,659 - 2,664 of 5,201 reviews
Reviewed 23 February 2014

We stayed here tomorrow for one night during the marathon , and from the moment we checked in the service was amazing and detail, down to the smallest items.

We are Gold passport members and they couldn't upgrade us as we were on the executive floor,36 out of 38 floor!

They offer us chocolate or wine complimentary!

this is what separate this hotel from the other large chains in Tokyo that we have stay at.

keep up the good work and join the rewards program.

Room Tip: ask for a high floor away from the elevators!
  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ed L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this reviewResponded 24 February 2014

Dear Guest
thank you for your 5/5 review and hope you were able to catch the start of the Marathon in front of the hotel. We look forward to having you return soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 February 2014

We were so taken care of at every single point of our stay here. Remarkable!

When we checked in, I asked for a room on a higher floor and the staff member (I don't remember his name sorry) let me know that we've actually been upgraded from a standard room to a junior suite for FREE! We also had a late flight the next day and he also extended our check out til 2pm the next day - that is unheard of! And we didn't even asked. He used his common sense and organised it all for us. Absolutely brilliant!

The suite was amazing - I can't say enough to do it justice. I will be using the bathroom and bedroom as inspiration when we build our house, thats for sure.

I will definitely be returning. Thank you for an amazing stay!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dkvallis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this reviewResponded 24 February 2014

Dear Guest
thankyou for choosing our Hotel to complete your holiday and for your great feedback about our front desk staff and we will certainly share your comments with all the team members. There is so much to see and do in Tokyo - we hope to welcome you back here again for your next holiday.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

Reasonably sized rooms. Location is ok, but a bit of a walk to the subway. For Tokyo, good pool and gym. The breakfast is not bad, there were lineups when we were there, but it was the holiday season. The staff were quite helpful and always respectful/service oriented. Make sure to book ahead for the airport shuttle as it can fill up quickly. Free wifi in the room would be nice.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank iandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this reviewResponded 23 February 2014

Dear Guest
we are glad that you and family enjoyed your stay overall during a very busy holiday season and thankyou for your kind words for our staff that is much appreciated. We look forward to welcoming you back again in the future

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014 via mobile

Large comfortable room, well equipped with amenities. Beautiful views from the top floors. Indoor pools & gym are a bonus. Amazing spread at the buffet breakfast. Very friendly and helpful staff from the tour desk. Conveniently located above a metro station with some underground retail shops. Will definitely stay here again.

Stayed: April 2013, travelled solo
Thank Sue Ann L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this reviewResponded 23 February 2014

Dear Guest
thank you for your 5/5 score and your acknowlegment of our concierge staff. Chef is pleased that you enjoyed his special breakfast buffet, it is a great start to the day especially during this cold Winter. We hope to welcome you again soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

Spent two last days at Hilton of our almost 3 weeks trip in Japan. Was given a surprised upgrade to Executive room on the 38 floor. Great view of the city! Excellent bed for nights of sleep. Direct access to Nishishinjuku station without walking in the snowstorm (Yes it happened twice over two weekend). Will I come back again? Sure I will!!

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Citytransit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HJacobe, Director of Operations at Hilton Tokyo, responded to this reviewResponded 23 February 2014

Dear Guest
thank you for your 5/5 review and we since learnt Tokyo's weekend/s Winter wonderland of snow was a once in a 40 year event! We wish you safe onward travels and look forward to welcoming you back again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews