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2 - 7 of 47 reviews
Reviewed 28 December 2019 via mobile

The hospitality shown staying at the Premier Grand comes with benefits of the big executive lounge right at the top of Keio. At $600+, you have a sizable room but it is the comfortable lounge that I like offering respite from the crowd and bustle of Shinjuku. Perfect for a break and convenient to get to the airport. Stayed a little longer after check out while waiting for airport bus too.

Date of stay: December 2019
2  Thank danielyong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand, responded to this reviewResponded 7 January 2020

Dear Guests,

Thank you very much for taking the time to share this wonderful review on TripAdvisor and even more for hearing
that you enjoyed a pleasant stay with us at the Keio Plaza Hotel Tokyo.
We deeply appreciate your generous compliments made in favor of our our new club floor and lounge, Premier Grand.

Our hotel aims to provide a truly unique and personalized experience, so we are happy that we were able to exceed your expectations.

Again, we extend you our heartfelt appreciation for staying with us and we look forward to welcoming you back to the Keio Plaza Hotel on your next visit to Tokyo.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 December 2019 via mobile

We have spent 5 days 4 nights here. We paid extra for the club floor for access to the club lounge and extra in-house service which we thought we might have. It turned out that it didn’t worth to pay extra for the club floor and the service was not as superb as it was written in the review and the staff was not as friendly and professional as I might expect in Japan. We were told to have welcome drinks which were not served upon our arrival. The so-called premier counter staff and service was just the same as the front desk staff. They were not very keen in taking any initiative to help out. I had requested for a slight delay of 15-30 mins in checking out my room because my notebook was run out of battery and I needed to recharge it for use in the airport. However, my request was being turned down and was required to pay additional charge if I checked out after 11:30am. No exceptional could be arranged even for a slight delayed of 15-30mins! Am I asking for too much? Services and staff from front desk, club lounge, premier counter, restaurants were all not impressive, but acceptable. In conclusion, I’ll recommend to try out other hotels considering the same amount of money that I have to pay for my stay.

Date of stay: December 2019
Trip type: Travelled with family
Thank Katlam_BJ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand, responded to this reviewResponded 26 December 2019

Dear Guests,

We appreciate your taking the time to provide us your valuable feedback during time spent at the Keio Plaza Hotel Tokyo.We are disheartened that your stay was less than ideal.
Please accept our apologies for not providing the kind of service you would rightfully expect from us.Your feedback assists us to continuously meet guests expectations and improve our services.

Thank you once again for choosing the Keio Plaza Hotel and we truly look forward to welcoming you back to our property on your next visit to Tokyo.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2019

Stayed at this hotel prior to boarding a cruise. The location made for a good introduction to Tokyo. It was handy to all we needed.
The registration procedure was extremely well done, the room was quiet and well appointed. All questions were quickly answered by the persons on duty.
Language was not a problem as all of desk staff we spoke to responded in English.

Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank OntarioSunsetter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand, responded to this reviewResponded 26 December 2019

Dear Guests,

We are honored that you chose the Keio Plaza Hotel Tokyo among the many hotels in Tokyo.
We greatly appreciate the encouraging comments made in your precious review as well as providing us details of your positive experiences.

Your generous compliments are our greatest motivation in achieving a higher standard of service.

We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 December 2019

Keio Plaza Shinjuku Japan is a wonderful Hotel. After staying in other accommodation for the first 7 days of our Japan trip It was wonderful to end our Holiday with 8 days of luxury & Comfort. Keio Plaza certainly lives up to its 4-5 star rating in every way. The decor, staff, service & amenities were suburb. Fresh Bottled water was supplied each day. The hotel adds little personal touches with Body/ shower products, shower caps & even hair ties left in our room each day. Keio Plaza has a variety of Restaurants on the 2nd floor along with a Convenience store stocked with meals ( which they happily heat up), groceries & souvenirs. The Hotel also provides a Free Disney Shuttle to & from both Disney Resorts. On our departure they Held our Luggage for free until our Airport Shuttle bus 4hrs later. Room service is a little pricy but the meals are delicious.
Our room 2903 was on the 29th floor across from the Metropolitan Government
Building with spectacular views over Tokyo & on a clear day we could see Mt Fuji in the distance. Make sure to go up to the FREE observation Decks floor 45 in the Government Building to see even more fantastic views over Tokyo & Mt Fuji, higher than Tokyo Tower. Location was the best with a 5-10 min walk to Shinjuku Station in any location. From there it was easy to use the train system to any locations. Straight across from Keio is streets lined with cheap Restaurants & Yodobashi Electronics Store. Shinjuku Station has 3 levels of shopping & food outlets. I highly recommend Keio Plaza & I would stay there again when I return to Japan.

Room tip: Ask for high room facing Government Building for views of Mt Fuji & The city. We stayed in Room 2903.
Date of stay: November 2019
    • Sleep Quality
    • Rooms
    • Service
3  Thank Irene K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand, responded to this reviewResponded 26 December 2019

Dear Guests,

We are honored that you chose the Keio Plaza Hotel Tokyo amongst the many hotels in Tokyo.
It was truly a pleasure having you as our guest during your recent visit to Shinjuku, Tokyo.
We are pleased to hear you enjoyed our prime location, room and restaurants.
Your generous compliments are our greatest motivation in achieving a higher standard of service for our valued guests.

We certainly look forward to having you back at our hotel whenever your travel plans call for a future trip to Tokyo.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2019

My wife and I stayed there last week, and even though we belonged to the Keio Plaza club, and I asked to extend the check out time from 11am to 12pm it was declined. The rate was over $600 US a night so it was not a bargain and was told it would cost us more if we wanted to get a late check out at 12pm. Extremely inflexible even though we have stayed at this hotel many times over the years. The renovated room was fair size and bright, but the front desk individual was not only curt, but not the warmth that we have learned to expect from hotel personnel in Japan. We stayed at the Hyatt Regency in April, and at the Palace Hotel, and it was an outstanding stay with very fine staff who knows how to welcome their guests. I will not be staying at this hotel again as their lack of hospitality and inflexibility was apparent. He even referred the request to his manager on duty who declined to extend our stay by 1 hour.

Date of stay: November 2019
2  Thank enr12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
綾子 伊, マネージャー at Keio Plaza Hotel Premier Grand, responded to this reviewResponded 26 November 2019

Dear Guests,

We appreciate your taking the time to provide us your valuable feedback during time spent at the Keio Plaza Hotel Tokyo.

The Keio Plaza is always attaching great importance on satisfying the needs of our guests and striving to make their stays
with us as enjoyable and comfortable as possible. However, we were quite disappointed to learn we could not satisfy your needs.

We at the Keio Plaza Hotel Tokyo promise to offer you the best quality of service on your next trip our way, assuming you do select to stay with us again.
Thank you once again for choosing the Keio Plaza Hotel and we truly look forward to welcoming you back to our property on your next visit to Tokyo.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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