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Reviewed 26 February 2021 via mobile

Great promotions on Hustle & Grind, now I can work peacefully without the noise of my little ones. The hotel is so cosy, clean and comfortable. Love the food from snacks to lunch and can’t wait to have dinner with my children here.

If you are having important meetings, events and a need to have a refreshing change of environment. This is a perfect place to work from hotel. Very innovative way to continue to serve guests with several value for money promotions

I like how they made Social distancing marks so fun and creative

Most importantly for an ex-hotelier and business owner like me, Amazing service, I feel like I am home :-)

Date of stay: February 2021
Trip type: Travelled on business
Thank Marylen0211
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
担当者 ホテルグレイスリー新宿, お客様サービス / フロント オフィス at Hotel Gracery Shinjuku, responded to this reviewResponded 19 August 2021

Thank you for your opinions.
It is a pleasure to hear that you had a good time when you stayed in Japan.
We are looking forward to seeing you in the near future.

Best regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2020 via mobile

Nice hotel with lots of restaurants around. Room is a bit small for a family of three. Bathroom was huge with bathtub. The hotel and room is very clean.
Close to Robot restaurant and train station.
Great place to stay for families. There is a 7 eleven on the ground floor.

Date of stay: August 2019
Trip type: Travelled with family
2  Thank P5960FYlindat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
担当者 ホテルグレイスリー新宿, お客様サービス / フロント オフィス at Hotel Gracery Shinjuku, responded to this reviewResponded 4 August 2020

Dear.Mr./Ms.P5960FYlindat

Thank you for staying with us.
It is our great pleasure to receive this comment from you.
Our hotel is known for its location which is convenient for traveling around the city and also for enjoying the neighborhood.
Shinjuku station is just a few minutes walk from our hotel, and Kabukicho, our neighbor, is one of the most lively places in Tokyo with many restaurants and bars.
We will keep trying to provide the best service we can.
We hope to see you again.

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Reviewed 1 July 2020

The hotel is very good. The room my family stayed in had a great view and was roomy given the location in Tokyo. The free cellphone is nice. The breakfast buffet had a great variety that adults and kids can enjoy. The Godzilla statue was memorable and kids enjoyed hearing it roar. Overall we enjoyed the stay.

Room tip: Corner room is bigger but more expensive.
Date of stay: July 2019
    • Value
    • Sleep Quality
    • Service
1  Thank JazzPatNimNik
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
担当者 ホテルグレイスリー新宿, お客様サービス / フロント オフィス at Hotel Gracery Shinjuku, responded to this reviewResponded 4 August 2020

Dear. Mr./Ms. JazzPatNimNik

Thank you for staying with us.
It is our great pleasure to know that you enjoyed staying with us.
As we are a hotel of 30-story building located in the heart of Shinjuku, we provide good view for our guests.
We are collaborating with TOHO, which is in charge of film production and distribution of Godzilla series from the very beginning.
Not only we got Godzilla statue on the 8th floor cafe, we also made some details along the concept.
Our windows are designed to look like a film screen, so our guests can enjoy the view as if they are watching a scene from a movie.
If you have noticed, our room keys resemble a film!
We are terribly sorry for the late reply, and hope you and your family is safe and well.
We are looking forward to see you again in the future.

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Reviewed 3 June 2020

I booked this hotel based on Booking.com recommendation and I CANNOT recommend this hotel enough. I have stayed in many 5 star luxury properties where so many things don’t work: the faucets, the lights are complicated, the outlets are not convenient. This hotel however has it all down to a system. The rooms, though small compared to normal rooms, are so smartly designed I want to live there full time if I could. The bathrooms/onsens had ample water pressure, the TV/outlets all worked and were convenient for charging, the light switches were well labeled and intuitive (you have no idea how many places overcomplicate the light switches). The best part of this hotel is it’s location, right in the heart of Shinjuku and right above a 7 Eleven (which is where most of the US Based ATMs actually work). And if there was an even better part of the experience was that the hotel is moderately priced for those who are on a budget for $100-200/night. The hotel does brisk business with tour groups so prepare for a busy lobby. But other than that, I would gladly stay here overtime I visit Tokyo; I just wish there were more hotels like this in all of the major cities!

Date of stay: July 2019
    • Sleep Quality
    • Rooms
    • Service
2  Thank StevenTristanYoung
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, Front Desk Staff at Hotel Gracery Shinjuku, responded to this reviewResponded 16 June 2020

Dear Mr. StevenTristanYoung

Thank you for staying with us and leaving us this wonderful review.
We are glad to know that you felt our rooms to be convenient.
As you have mentioned, our rooms might not be very spacious but we are trying out best to make it comfortable.
Out hotel is located in one of the busiest areas in Tokyo, so our guests can enjoy both the neighborhood and the entire Tokyo easily. Various convenience store, restaurants, and bars are nearby as long as the Shinjuku station.
We are sorry about any inconvenience due to the busy lobby. We will do our best to greet and serve all our guests promptly.
We hope to see you again in the near future.
And more than anything, we hope you are safe and well in this pandemic situation.

Best regards,

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Reviewed 1 June 2020

We were greeted whenever we would enter or exit the hotel by the lovely staff.
The room was so clean with a great view over Shinjuku Tokyo. It's close to restaurants, shopping and konbini downstairs! Godzilla viewing platform was great with views over the city. The breakfast buffet was delicious as was the restaurant upstairs.
Staff were very helpful and accommodating.

Date of stay: July 2019
    • Value
    • Service
Thank JessThomson123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, Front Desk Staff at Hotel Gracery Shinjuku, responded to this reviewResponded 1 June 2020

Dear. Mr./Ms. JessThomson123

Thank you for staying with us.
It is our great pleasure to hear that you had such a good time here.
Our hotel is a 30-story building in Shinjuku Kabukicho area, and all our guestsrooms - especially the ones on the high floor - have a good city view. Shinjuku Kabukicho is a very lively area and we located in right at the center of it.
Our restaurant staff will be pleased to see this review as well.
Thank you again for the review, and we hope you are well and safe in this situation.
We are looking forward to seeing you again in the future.

Best regards,

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