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Reviewed 15 March 2020

We staying here in November 2019 with our 2 boys (12 and 8) and loved it. Rooms are very small, but this is the case for much of Japan. Super clean and modern, and loved that they are trying to be environmentally conscience. The views were amazing. We loved to stand and just take it all in from day to night. Great to have a shops etc right at the bottom including a 7/11 making it easy to get snacks for the kids. Some told us it wasn’t the best area but we felt totally comfortable wandering around. Super close to so many things, we often just headed out and aimlessly wandered to take it all in. Easy to get to transport as well. Would defiantly stay here again.

Date of stay: November 2019
    • Location
    • Cleanliness
    • Service
Thank AnnaCoul
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, Front Staff at Hotel Gracery Shinjuku, responded to this reviewResponded 23 March 2020

Dear. Mr./Ms. AnnaCoul
Thank you for staying with us.
It is our honor to get such wonderful comments from you.
We are also glad to hear that you enjoyed our neighborhood. Our hotel is located in Shinjuku Kabukicho, which is one of the most lively places in Tokyo. Many shops and restaurants are nearby, even some in the same building as you mentioned. Shinjuku station is a transport hub of Tokyo, making it easy for our guests to travel throughout Tokyo.
Your comments encourage our staff to improve our service.
We look forward to serving you again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2020 via mobile

Overall, not bad. Not *in love* with the location as a solo female at night (proximity to cool restaurants and bars, and close proximity to weirdos frequenting the escort bars), but didn’t really ever feel totally unsafe walking around at night.

Hotel Gracery is conveniently located a quick walk from the Shinjuku station (which is huge, so I definitely got a lost a couple times figuring out the right exit). Its entrance is located on the bottom floor, next to the 7-11, and you need to take an elevator to the 8th floor. Don’t make the mistake of taking the escalators or elevator from the outside of the building.

Check-in is mostly computerized, so pretty quick. I stayed on the women-only floor since it was my first solo trip, which was unnecessary, but provided some cool amenities like some beauty products, and a foot massager in the room. Love that they provide bath salts for the bath. Rooms are small, but comparable to rest of Japan.

Bottom floor buffet is the best for breakfast, but check the line via tv - can be rather long. The service at the bar next to the Godzilla head was a hit or miss - cocktails were good, but felt like the waitresses avoided eye contact with me ... which discouraged what would have been more orders and more frequent attendance.

Date of stay: October 2019
Trip type: Travelled solo
2  Thank karyssamidori
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, front desk at Hotel Gracery Shinjuku, responded to this reviewResponded 20 March 2020

Dear sir/madam
thank you very much for staying in our hotel and providing us the great opportunity to give you a warm service. We are very glad to hear such a gorgeous review regarding to the location of our hotel as well as the service of our hotel. Such a good comments encourage us to give much better service in regarding days also.
We are looking forward to give you a warm service in near future also
Best regards

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Reviewed 12 March 2020

We enjoyed our stay very much! The location of this hotel was perfect. Close to all the entertainment and subway. The room was small as expected, but clean and well maintained. Staff was very friendly and helpful. For breakfast there were to options offered. The first breakfast was a restaurant on the first floor which offered a large buffet of Japanese food and some other continental options. On the eighth floor there was another restaurant offered which had more continental breakfast options including yogurt, eggs, French toast cereal etc and we’ll as a small selection of Japanese food. Unlike others we really enjoyed the smaller restaurant in the eighth floor better than the first floor.

Date of stay: September 2019
    • Location
    • Cleanliness
    • Service
2  Thank CJAmore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, front desk at Hotel Gracery Shinjuku, responded to this reviewResponded 18 March 2020

Dear Sir/madam
Thank you very much for choosing our hotel among the various hotel in Tokyo and providing us the golden chance to give you a warm service during your stay.
And we are very glad to hear such a good comments regarding to the hotel’s restaurant
As well as the location of our hotel. Your comments will help us to make our service better in the future as on. We are looking forward to five you a warm service in near future also
Best regards

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Reviewed 10 March 2020

great spot to spend a couple of nights when exploring Tokyo. Convenient to transport, great food and some cool bars. While the rooms aren't large, they are well appointed with good amenities and a comfortable bed. The bathroom is the key for me...they are large enough and clean with good towels and amenities...I especially enjoy the Japanese way of bathing and these bathrooms are geared up for this with a great wet room. I'll be back.

Date of stay: November 2019
Thank Rangikomo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, Front Desk at Hotel Gracery Shinjuku, responded to this reviewResponded 11 March 2020

Dear sir/madam

Thank you very much for staying in hotel garcery shinjuku and providing us the great opportunity to give you a warm service during your stay . We are very proud to hear such a wonderful review regarding to the hotels facility .
The main strength of our hotel is bathroom where the guest can feel relax when they come back to their room after the tired day .we are eager to give you the warm service in the near future also
Best regards

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Reviewed 10 March 2020 via mobile

Reason 1 for staying here is the location. Reason 2 is for Godzilla. Reason 3 is they have triple rooms. We arrived late afternoon and service was quick, we were checked in and in our room within minutes. Japanese hotels are known for being small but the triple room was perfect for 3. The rooms were clean and the concierge was very helpful. The location was amazing especially if you really want to be immersed in the culture. Fun and Fabulous!!!

Date of stay: March 2020
Trip type: Travelled with family
1  Thank GLOgeous
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
HotelGraceryShinjuku, Front Desk at Hotel Gracery Shinjuku, responded to this reviewResponded 11 March 2020


Dear Sir/Madam
Thank you very much for choosing our hotel as the part of your trip in Tokyo and providing such a gorgeous comment regarding to the location and the room as well as the service provide by our hotels staff. we are very proud that you were satisfied by our service, we are waiting to give the warm service in the near future also .
Best regards

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