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Reviews (2,026)
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Reviewed 26 November 2017

Checking-in is quick for HHonors diamond members. Nice lounge services with a nice view. But the room is small, internet connection still okay. Free parking for HHonors for gold and diamond members. Staffs are nice.

  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank dailulu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Fukuoka Sea Hawk at Hilton Fukuoka Sea Hawk, responded to this reviewResponded 5 December 2017

As Hilton Honors member, thank you very much for staying at Hilton Fukuoka Sea Hawk. We are delighted to hear that you satisfied with the view from Executive Lounge and staff. Guests staying on the Executive Floor enjoy access to the Executive Lounge. Located on the 33rd floor, enjoy the magnificent view of Hakata Bay and Hakata city. Complimentary breakfast, refreshments and Wi-Fi are provided to improving your stay. Bilingual staff is available to cater to your needs. We look forward to welcoming you back to the Hilton Fukuoka Sea Hawk in no distant future.

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Reviewed 26 November 2017

At the sea shore for Fukuoka, not too far from the airport (car transportation) is this large hotel located. The rooms are big enough, not much charm, and the view from many rooms are not to the sea. The balance between the entrance (very large and impressive and the rooms is not the same.
For a business trip it is a good hotel, with good conference facilities.

  • Stayed: October 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank TheAndy12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Fukuoka Sea Hawk at Hilton Fukuoka Sea Hawk, responded to this reviewResponded 5 December 2017

Thank you for staying at Hilton Fukuoka Sea Hawk. Our hotel, located just minutes for the airport and Hakata Station, boasts great views overlooking Hakata bay and the city. Offering 1,053 guest rooms, 5 restaurants, 37 meeting spaces, a fitness center that is always open, two swimming pools and the Japanese stone bath, Hilton Fukuoka Sea Hawk has all you need to make your events successful. We certainly hope you will choose to stay with us again on your next visit to the city.

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Reviewed 25 November 2017

- Over 100 people in the check in queue - it was more like airport check in than a hotel
- Toilet that made very loud noises at intervals through the night, waking me up numerous times
- An alarm clock that went off at 7am - I hadn't set it
- Mediocre food in a restauraunt with live singers of bad karaoke quality
- Desk staff whose only response to my compaint about the room was "sorry". What happened to Hilton's "We'll make it right"? For over £200 GBP per night, I expected more, but this is hands down my worst hotel experience on this month- long business trip.

On the plus side, the staff member who checked me in (Ms Nagamatsu Eri (? - apologies - I may have the name wrong) was genuinely helpful and pleasant.

  • Stayed: November 2017, travelled on business
    • Value
    • Rooms
1  Thank SuddenSunlight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarioRupflin, Director of Operations at Hilton Fukuoka Sea Hawk, responded to this reviewResponded 27 November 2017

Thank you for staying with us and sharing your experience. We appreciate your kind words about our Front Office team member.
Please accept my most sincere apologies for the disappointment you have expressed and that your recent stay has not met your expectations in a number of areas.
This is not the standard we aim for and our management team is reviewing your feedback to improve our guest experience.
We hope you consider staying with us again.

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Reviewed 24 November 2017

I stayed at number 2552, but it was not very narrow at all, and it was very spacious. I used it without lack of amenity, towel, etc. And when I lied in bed at night, I looked at the window and the night view was really nice.

  • Stayed: November 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank hyounggeunj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Fukuoka Sea Hawk at Hilton Fukuoka Sea Hawk, responded to this reviewResponded 5 December 2017

Thank you for staying to Hilton Fukuoka Sea Hawk. We are delighted to hear that you were satisfied with magnificent view from your room. Enjoy stunning views overlooking Hakata Bay and the City of Fukuoka at the Hilton Fukuoka Sea Hawk hotel. We look forward to welcoming you again to the Hilton Fukuoka Sea Hawk in the future.

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Reviewed 20 November 2017

they have a very nice place for breakfast area. Breakfast are okay with few selection like japanese, korean, chinese, english etc. staffs are friendly, the only staff that is not friendly is a guy when we checked in. it seems like he is impatient. Not a good welcome for guest

  • Stayed: July 2017, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank xiaolam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel R, Hilton Fukuoka Sea Hawk at Hilton Fukuoka Sea Hawk, responded to this reviewResponded 27 November 2017

Thank you very much for choosing to stay with us in Hilton Fukuoka Sea Hawk. We are delighted to hear that you enjoyed breakfast. A great breakfast is a great start to the day and we strive to provide the best breakfast for our guests. However, we are very sorry to hear about your unsatisfactory experiences with the service upon your check in. We have taken up your comments with relevant departments to consider ways for improvement in our services in the future. Certainly hope you will choose to stay with us again on your next visit to the city.

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