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Reviewed 23 July 2014

This is a very nice hotel right on the edge of Chinatown, in Yokohama. It's clean, rooms are spacious, and there is a (small and usually filled with children) rooftop pool. My only complaint is that much of the hotel smells like smoke, even though it is non-smoking. Whenever I entered my room it smelled like stale smoke, my sheets and towels and eventually all the clothing in my suitcase absorbed the stale smoke smell. My clothes stayed smoky for days after leaving. Ugh.

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Service
2  Thank samnoho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosehotelyokohama, 営業ディレクター at Rose Hotel Yokohama, responded to this reviewResponded 11 December 2014

Dear,

Thank you so much for your kindly feedback. We will try to improve the problem that you mentioned. Again, thank you very much, We looking forward to serve you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

I stayed here for a conference last week. Hotel rooms were a good size and free wifi was good. Staff are happy to help. Close to a main station to get to the conference (3 stops to Pacifico), also on main line for Tokyo. It's by the bay, in China Town, and close to a great shopping district.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank SamOT2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosehotelyokohama, 営業ディレクター at Rose Hotel Yokohama, responded to this reviewResponded 11 December 2014

Dear,

Thank you very much for your kindly feedback. We looking forward to serve you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014

Stayed here for 3 nights and couldn't fault it. Other reviews criticise the decor, and yes, the rooms don't reflect the modern lobby entrance, but they have character !! Traditional Japanese furniture, not the basic generic modern Hotel style. Large and comfortable. The front rooms have great views over China Town. Good price, good location, and a great variety of breakfast fare. Thoroughly recommend.

Stayed: April 2014, travelled as a couple
1  Thank PatW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosehotelyokohama, 営業ディレクター at Rose Hotel Yokohama, responded to this reviewResponded 11 December 2014

Dear,

Thank you very much for your kindly feedback. We looking forward to serve you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 April 2014

We travelled as a family of 4 by train around Japan, and this was the section of the trip that concerned us most as we had 2 train connections. However, it went very smoothly and we only got a little lost when walking to the hotel from Kannai Station. The Rose Hotel is located in the Chinatown area which is such a fascinating district to explore. The hotel is a little old-fashioned, but the rooms are huge by Japanese standards. The staff were welcoming and helpful and spoke good English. It was a great location for us, as we had come to see friends in Yokohama. The minor disadvantages were that the corridor smelt like smoke and there was noise from other bathrooms.

  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Z H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosehotelyokohama, 営業ディレクター at Rose Hotel Yokohama, responded to this reviewResponded 11 December 2014

Dear,

Thank you very much for your kindly feedback. We looking forward to serve you again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Stayed for leisure on vacation as a United States traveler for about 5 days. Reserved and stayed in suite traveling with family.

Overall: Would highly recommend to others for stay in Yokohama and surrounding area.

Positives: (in no particular order)
+ Clean rooms, complimentary use of hotel robes, mini fridge, and electric kettle
+ Quiet rooms, heard no noises from neighbors while in-room
+ Complimentary in-room wireless internet (access with hotel stay)
+ Very nice in-room hotel bathroom amenities
+ Excellent customer and housekeeping service (found a lost charger left in the room)
+ Hot breakfast buffet includes western and Asian options
+ Various restaurant options, especially in Chinatown right outside the hotel
+ Good transit options just minutes walking from hotel to JR Negishi line & Subway Minatomirai line

Negatives:
- HVAC system controls were only in Japanese, difficult to adjust settings
- Temporary construction renovation at time of stay added to dusty area near elevators (April 2014)

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank wasabeef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosehotelyokohama, 支配人 at Rose Hotel Yokohama, responded to this reviewResponded 18 April 2014

Dear Wasabeef

First of all, we are appreciate of your highly admiration for us. We are actually keep working on provide conprehensive services with more confortable room experience. We will keep your suggestion in our mind. Again, thank you very much for your valuable information. We are looking forward your visit again in the near future.

Best Regards

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