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8 - 13 of 704 reviews
Reviewed 12 April 2018

I was in a room (1408) that reeked of cigarette smoke everywhere including the sheets, etc... and I could not be moved since the hotel was supposedly sold out. I called the hotel one staff member said the room was non smoking someone else said it was a smoking room... communication def. a problem here.

  • Stayed: April 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank TRAVELFREAKONE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 April 2018

If travel with Shinkansen pass, this hotel might be a good choice. It s really closed to the station and most restaurants near station are great. Also not too crowded at the station, my parents not get lost they can come out from station and find the way back to hotel easier than other Shinkansen station in Tokyo
The room rate was reasonable. Though it seems a bit small but it s quite ok compared with others Japanese hotel.
I chose to stay here for the whole trip. Very convenience
This time we stayed on 37th floor, the view was amazing

Room Tip: Choose higher floor
Stayed: March 2018, travelled with family
Thank Wachiree k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 December 2017 via mobile

By Japanese business hotel standards, this hotel is average. Check in was fast and courteous. My room was on the 36th floor and was tiny. I had a challenge to get my bags into the room.

The room was cluttered but functional. The bed was uncomfortable. The internet was painfully slow. No English language channels on the TV so you better bring a book. The capsule bathroom was functional with plenty of hot water and the robotic toilet to clean your privates.

The hotel is in a mall with lots of food options but I ate breakfasts in the hotel restaurant. That was a highlight with plenty of options for all tastes.

This hotel is a 5 minute walk from the busy Shin Yokohama Shinkansen station so there is plenty of services around.

Bottom line:convenient and clean but uninspiring.

Stayed: November 2017, travelled on business
Thank IMFLYBOY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shin_Yoko_PH, お客様担当マネージャー at Shin Yokohama Prince Hotel, responded to this reviewResponded 4 December 2017

Dear Mr/Ms IMFLYBOY

Thank you very much for staying at Shin Yokohama Prince Hotel.
It was a great pleasure to have you as our guest.

We are very glad to hear that you felt our guest room was functional, but at the same time we are sorry the room was not so large as you had expected. Our standard rooms are 16.9 meter square and not so large, but we also have larger rooms on 38-39F: they are 33.8 meter square. We are glad if you choose one next time.
As to English TV program, CNNj can actually be seen on TV, but we think it was difficult to choose it, because it is necessary to touch some specific button on the remote controller. We will share your comment with Reception and Room staff and improve our sevice

If you have another opportunity to visit Yokohama in the near future, we hope that we will once more have the honour of welcoming you back to our Hotel.

Again, thank you for your comments you felt.

Customer Relations Manager
Shin Yokohama Prince Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2017 via mobile

The hotel is beautiful, the buffet excellent, well located close to the metro station, very clean and the personal very professional.
The restaurant at the top is excellent and the views amazing. Nice and recommended.

Stayed: December 2016, travelled with friends
Thank pedy3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2017 via mobile

Very convenient hotel location just 2 min from shinkansen stop. Can plan trip to Hamatsu for day trip. Also can go to Tokyo center easily. Size better than average Tokyo hotels at 4 star level. Good Japanese restaurant on the top with city view.

Stayed: November 2017, travelled on business
Thank HrideshSharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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