On arrival my colleague checked-in without issue, but I was told that my room had been flooded and there was no alternative room available.
The reception staff were polite and helpful but could do nothing other than move us both to another hotel. We were promised that this would be of a better standard, and we would be given ‘executive suites’.
We were offered a free of charge meal, and drinks. But we had already made plans for dinner. We took the drinks but little did we know that the Taxi arrived and had been instructed to wait for us. The angry taxi driver drove fast and aggressively to our next hotel.
Our rooms at the new hotel were not anything above standard. Definitely not ‘suites’ of any description (pictured). In fact mine overlooked a noisy air-conditioning plant which kept me awake half of the night.
In short this unfortunate issue could and should have been addressed in a much better manner by means of a telephone call to allow us the opportunity to find our own alternative accommodation. Or preferably by putting us up in a hotel of better standard not worse at their expense.
I’m sharing this experience just in case this is common practice at the to overbook rooms rather than a genuine flood as I have experienced similar overbooking issues elsewhere in Dublin.
A lot of our free time in Dublin was wasted by this experience. On the whole - very disappointing.
- Official Description (provided by the hotel):
- The Crowne Plaza Dublin Blanchardstown is located in Blanchardstown Shopping Centre, just off the N3 and minutes from the M50 motorway. Dublin Airport is 7 km away. It has a restaurant serving contemporary Italian cuisine, 14 fully equipped meeting rooms, a bar, and bedrooms featuring brand new beds. ... more less
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- Also Known As:
- Crowne Plaza Blanchardstown Hotel Blanchardstown
- Crowne Plaza Blandchardstown
- Crowne Plaza Hotel Blandchardstown
- Crowne Plaza Dublin - Blanchardstown County Dublin