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Reviewed 4 weeks ago via mobile

Beautiful hotel, amazing rooms. Very central and incredible staff. Be sure to check out the spa downstairs also. Great pool and bar also. Walking distance to some great shops and restaurants. Hope to return one day!

Date of stay: November 2018
Trip type: Travelled on business
Thank 541hayleyb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wtaipeiofficial, General Manager at W Taipei, responded to this reviewResponded 3 weeks ago

Dear 541hayleyb,


Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time here. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our talents.

Visit anytime.


All the best, Harvey Thompson, General Manager W Taipei

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Held a smallish conference here for 50 pax. Stayed here a couple of times prior as well. Good location in the xinyi shopping district. Typical W style and modernity, infused not just in the rooms or common areas, but function areas as well

Date of stay: November 2018
Trip type: Travelled on business
Thank bcheong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wtaipeiofficial, General Manager at W Taipei, responded to this reviewResponded 3 weeks ago

Dear bcheong,


Thanks for taking the time to review our hotel. We’re thrilled that you enjoyed your time here. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our talents.

We would love to welcome you back for another amazing stay and we look forward to creating another wonderful W experience for you.

Visit anytime.


All the best, Harvey Thompson, General Manager W Taipei

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Yes, you’ll recognize some elements of W hotels from the US, but it’s actually more upscale and refined service. Very well run by experienced management, so you’ll have a smooth and professional experience. If you can get a Marvelous suite, the views of 101 are simply magical.
Breakfast was amazing, so many options and great quality. Paired with a central and upscale location, I highly recommend the W as your Taipei home away from home.
Bravo!

Date of stay: November 2018
Trip type: Travelled with family
Thank MattK663
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wtaipeiofficial, 總經理 at W Taipei, responded to this reviewResponded 4 weeks ago

Dear MattK663,

Thank you for your kind words! We truly appreciate your positive feedback!

It is wonderful to know that you are happy with our service. We are thrilled to learn that you enjoyed the views, as well as our breakfast buffet selection. We will be sure to pass along your compliments to our talents!

Thank you again for choosing W Taipei and we look forward to creating another unforgettable W experience for your next stay.


With Best Regards,
Harvey Thompson, General Manager of W Taipei

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

Although it’s my first time to stay at a W, I was expecting a superb stay based on the perception I have of the brand. Check in was a breeze but the hotel tries to be too hip and cool to the point being snobbish. Service needs to be better, front desk and concierge seems to be just doing a job they don’t like rather than a job where they serve hotel guests.

Room we stayed in was big with a Marvelous King room but somehow the the emphasis is more style than practicality. Showers had AC vents directed at it so you’d freeze if you don’t turn off the AC but if you do turn the AC off all the steam gets trapped in the room. All the walls are covered with laminate or plexiglass which needs repair with little dings and scratches.

We had breakfast and the buffet dinner which is in the same place. The restaurant offered a wide range of choices but I believe in quality over quantity. You get a lot of options but the taste is nothing fantastic for the price the hotel is charging. Location is in the new part of the city and there is a mall across the hotel with better food options.

Date of stay: November 2018
Trip type: Travelled with family
Thank dexperiencecurator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wtaipeiofficial, 總經理 at W Taipei, responded to this reviewResponded 4 weeks ago

Dear dexperiencecurator,

Thank you for sharing your feedback as we always consider it as an opportunity in making us better at what we do. We are sorry to learn about your disappointment.

We have taken your valuable comments seriously and already addressed the issues to the concerned departments to make immediate improvement and training – this is definitely not the standard we aim to achieve.

We understand your experience with us was disappointing. However, we still hope we can host you again in the future, we are sure by the time we will improve a lot more than what you have experienced.

With Best Regards,
Harvey Thompson, General Manager of W Taipei

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Reviewed 9 November 2018 via mobile

Stayed here for a day. Staff speaks good english and very friendly. Woo bar service is excellent. Almost forgot my passport in the safety box but Jimmy from Guest Service did a good job on fixing it right away. Sent someone to get my passport and just few mins.I got it. Other guest services asked if everything is solved which is great. The feeling of each and everyone of the staff cared means a lot. Good job to the front office team. Will be going back again. All worth the penny.

Date of stay: November 2018
Trip type: Travelled on business
Thank anrietteo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wtaipeiofficial, General Manager at W Taipei, responded to this reviewResponded 4 weeks ago

Dear Anriette O,

Thank you for sharing this fantastic review. We’re thrilled that you enjoyed your time here and are happy with the service we have provided. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our talents.


We cannot wait to see you for your next stay with us.


With Best Regards,

Harvey Thompson
General Manager of W Taipei

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