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All reviewsswimming poolnice hotelkids lovedinner buffetsand playfront counterconcierge serviceinside roombusiness centernon chinese speakersfamily roomnight marketspeak good englishtaiwanese foodfried eggsstayed here for one nighttaroko gorge
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Reviewed 28 April 2017 via mobile

Stayed here for one night in the Jimmy themed room. The staffs here are extremely friendly. Happy forest is a blast for kids, my daughter loved it. Room is clean without doubt. I would definitely stay here again.

Stayed: April 2017, travelled with family
Thank Jerry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 30 April 2017

Dear Guest,

Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 April 2017 via mobile

We stayed here for three nights. The hotel offers free shuttle bus from the train station. They are very family friendly and offer free crib and bathtub, also baby shower gel and body lotion. The room is not very big but with everything inside. The staffs were very friendly and helpful. When we decided to rent a car, they helped us arrange one rental car company and hotel provided us a car seat for free of use. Although the location is a bit far from the center, but with car is around 5-10 mins driving distance which is very acceptable. In general, if we want to go to hualian again with our kid, I will definitely consider staying in this hotel again.

Stayed: April 2017, travelled with family
Thank Evelynliu625
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 30 April 2017

Dear Guest,

Thank you for choosing to stay Chateau de Chine Hualien and sharing us your comments. It is our commitment to provide better service and more comfortable stay experience for our guests. We appreciate that you feel the considerate service and great hospitality. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2017

We checked in on 17 April 2017 and checked out on 19 April, 2017. The beauty of this hotel and amazed us is their excellent customer service. Each and every person are fantastic at the front counter and concierge.. They work as a team. Location is good, breakfast has variety, room and beds are good. We had a wonderful stay at this hotel. This is a good 4 star hotel not 5 star, however, customer service is above 5 star.

Stayed: April 2017
Thank ahmeddewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 24 April 2017

Dear Guest,

Thank you very much for your wonderful review, we are more than happy that you enjoyed our service during your stay with us. Please be informed that we obtained five star hotel honor since from 2013, and we Provide a hundred percent five star service for our guest. Hence, we are most welcome for you and your family coming again. Hope to see you very soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

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Reviewed 17 April 2017

Room size are in a small scare, bathroom facilities are just average however its clean. Hualien town is never too far from this hotel, staffs are friendly and eager to provide visitor guide and helping hand.

The hotel is more cater toward parents with children market with cartoon features and a rather nice playroom with full fun facilities.

  • Stayed: September 2016, travelled as a couple
    • Value
    • Location
    • Service
Thank yoong w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 18 April 2017

Dear yoong w,

Thank you for your stay at CHATEAU de CHINE Hualien and sharing your review. Great thanks for your compliment. We sincerely look forward to having your return soon.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

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Reviewed 8 April 2017 via mobile

We stayed here for 2 nights mainly as a base to explore Taroko gorge. Hualien itself we found nondescript as a tourist destination. We booked ourselves a family room that sleeps 4 and came with breakfast. The hotel looks like it has recently been refurbished and the room was large and comfortable. Families with children aged below 8 will appreciate the games room with lots of books and toys. Even our 11 year old had fun with the foosball table. Worthy of mention and compliment was the breakfast buffet which had very wide range of Taiwanese specialities. There was the usual "western" options of bread, cereals, sausages and eggs but the options for the Asian palate was really unexpectedly good. We then went for the dinner buffet. For a fairly modest price due to a weekday promotion for in-house guests we had a fantastic spread. On top of a very wide selection of Taiwanese food, they had 4 kinds of sashimi and beautiful fresh local crabs! The 11 year old had Movenpick ice cream for dessert.

Stayed: April 2017, travelled with family
Thank CWKLIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chateau de Chin... 翰, 總經理 at Chateau de Chine Hotel Hualien, responded to this reviewResponded 10 April 2017

Dear CWKLIM,

Thank you for taking your time sharing your wonderful experience with us. We are glad to hear that you enjoy our services. It is a great honor to know that you really loved to stay with us. We would definitely look forward to welcoming you back next time for another fabulous stay.

Sincerely,
CHATEAU de CHINE Hualien GM
Claudia Cha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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