We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (1,297)
Filter reviews
1,297 results
Traveller rating
1,018
243
31
3
2
Traveller type
Time of year
LanguageAll languages
More languages
1,018
243
31
3
2
Show reviews that mention
All reviews laundry room the hotel staff taipei station self service washers and dryers free laundry helpful staffs special thanks rooms are small local food weighing scale free drinks replenished daily night shift standard room washing powder a wonderful stay
Filter
Updating list...
40 - 45 of 1,297 reviews
Reviewed 14 October 2018

I was amazed by the Service that Cityinn provide, during my 1st visit in Year 17, I received video show how to get to the hotel from Taipei Main Station which have actually Impressed me already. When I reach the hotel early in the morning Dudu attended to us to process the check-in and made lots of recommendation for us to visit and just nice it was near CNY period where we got to experience the CNY street and it was so prefect weather for strolling and experiencing the CNY festival feeling. Most of his recommendation was really awesome.

Thus, this year I have decided to re-visit this city that I'm comfortable with and decided not to plan any itinerary for this trip since it's my birthday, I just want to enjoy going to places I like and eating food that comforts. I had been trying to contact the hotel staff in order to make some stuffs and Ores have been promptly replying to my emails and attending to my request.

Surprisingly that Ores and staffs have prepared a cake and hand drawn cards. This was totally unexpected and really caught me off. I was so touched by Ores as she have actually hand-drawn 3 envelops, 1 was the birthday card, follow-up a guide for us to see places that we could visit and lastly was a goodbye card with the photos taken.

There's no words for me to describe how much I like their service and my twice visit was just like going home from touring. All I could said was Thank You for making my stay in Taipei so awesome and memorable. During travel, it's always good to meet warm people it just make it so heart warming.

Thank you Ores and Dudu. ;)

Room tip: Rooms are comfort and there are Self help pantry where you could help yourself with water and coffee which is good enough.
Date of stay: September 2018
  • Trip type: Travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank kellyyxin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AbbyC1071, 業者 at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 15 October 2018

Dear valued guest,

Warmest greetings from CityInn Hotel Taipei Station Branch 2 and thank you for taking your precious time to share your experience with us.
We are glad to know that you feel our hotel is helpful and good service.
It makes us feel very warm to learn that you are satisfied with your stay, and the compliment on the services and surroundings means a lot to us.
And thank you for your appreciation of our service staff Ores and Dudu.
The Cityinn Hotel Branch II staffs are always very gracious, hoping to do more than what our guests expect us to and give you a very wonderful accommodation experience with us.

Hopefully we will welcome you back in the next time:)
We are looking forward to providing you a better service on your next visit.

Yours sincerely,

Abby Chiu
CityInn Hotel Taipei Station Branch 2

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 October 2018 via mobile

Good location, short walking distance to Taipei train station & Zhongshan Metro Mall, opposite 2 fast food restaurants, nearby 福珍 very nice local Braised Pork Belly on Rice (滷肉飯) & room is clean。

Will come back again.

Date of stay: October 2018
Trip type: Travelled as a couple
Thank Karin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cruiser811455, 經理 at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 13 October 2018

Dear valued guest,

Thank you for selecting Cityinn Hotel Branch 2 and taking time to share your recent staying experience with us.

The whole team of Cityinn Hotel Branch 2 sincerely appreciates your encouragements and feedback so that we may serve our guests better in the future. We look forward to more of your valuable comments and visits in the near future.

Yours sincerely,

Johnny Chiang
CityInn Hotel Taipei Station Branch II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 September 2018 via mobile

I would like to thank you for the hotel receptionists, they are very helpful to solve my problem due to my mistake in the booking date on travel web site. They also assist me to contact the travel agent for changing the check in date and wavie the fee caused
The hotel is very clean and quiet, closed to the down town and the Taipei Train Station. The price is good. For me, everything is convenient and prefect
I will have no hesitation to recommend this hotel to my firend

Date of stay: September 2018
Trip type: Travelled on business
Review collected in partnership with Taipei Inn 台北旅店集团
1  Thank Kam Kau W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sekihonkei, 業者 at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 15 September 2018

Dear valued guest,

Warmest greetings from CityInn Hotel Taipei Station Branch II and thank you for your support for us.
We are so glad to hear that you have enjoyed your stay, and satisfied with quiet and staff service.
It makes us feel very warm to learn that you are pleased with your stay, and the compliment on the services and surroundings means a lot to us.

The Cityinn Hotel Branch II staffs are always very gracious, hoping to do more than what our guests expect us to and give you a very wonderful accommodation experience with us.
Hopefully we will welcome you back in the next time.

We are looking forward to serving you soon.

Yours sincerely,

Seven Chi
CityInn Hotel Taipei Station Branch II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018 via mobile

Very nice place to stay, clean and good price

Room is clean, staff is also amazing

1 of it call DuDu is a nice guy Please give him a 5 star if possible 我要推介這飯店
…,地点很好,服务人员非常貼心,有一個子高高的叫DuDu 知道我女朋友入住當天生日,還给了一個驚喜绐她,感謝你们,我們一定會入住

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Mobile814090
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TING1126, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 11 September 2018
Google Translation

敬愛的貴賓您好:

感謝您支持新驛旅店台北車站二館,同時也非常感謝您分享此次的住宿體驗。
很榮幸本旅店能度獲得您的肯定評價,也很開心得知您對於我們服務感到滿意特別是服務人員DUDU,
希望您喜歡全體人員為您女朋友準備的生日蛋糕,讓您們的台北旅程添增一些美好的回憶~

旅店全體服務人員也衷心企盼您與家人下次來到台北,能夠繼續給予我們繼續為您服務的機會!!
讓每一位入住的旅客貴賓都能有賓至如歸,如回到家的溫暖感受~
再次感謝您。

祝您有美好的每一天

Ting Yang
新驛旅店台北車站二館

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 September 2018

The pros:
Centralised location (5 mins walk from Taipei Main Station, 3 mins walk from Taipei Bus Station located at the rear of Q-Square Shopping Mall), near to fast food joints like Macdonalds and KFC, free coffee and tea from the pantry located at the lobby, free self-service laundry on the first floor, daily snacks (potato chips) provided to your room at no charge, good variety of cable TV channels.

The cons:
Toilet bowl flush strength is very weak. In our room, there was a step before entering the bathroom, and one may potentially trip if not careful.

Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank skquek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TING1126, Supervisor at CityInn Hotel - Taipei Station Branch II, responded to this reviewResponded 11 September 2018

Dear valued guest,

Warmest greetings from CityInn Hotel Taipei Station Branch II and thank you for your support.
We are so glad to hear that you have enjoyed your stay, and satisfied with location and facility.

We also receive your suggestion of bathroom and will recheck about it. We are welcome
every guest can contact us anytime let us provide immediately service.

Hopefully we will welcome you back in the next time.
We are looking forward to serving you soon.

Yours sincerely,

Ting Yang
CityInn Hotel Taipei Station Branch II

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews