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69 - 74 of 542 reviews
Reviewed 11 July 2019

My Husband and I stayed here one night and KEEMALA look like a beautiful heaven of birdnet in the world.
I loved the jungle feeling, specialy I was very impressed with extremely friendly of the staff. We have received a lot of helps from Ms. Dream ( Front desk) and Mr. Golf (Front desk) during the time we stayed here.
Thank you for your concern.
Love.

Date of stay: July 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Tyty N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded 29 July 2019


Dear Valued Guest,

On behalf of the entire staff at Keemala thank you very much for your outstanding customer review with a high score in each department, and also thank you for sharing on TripAdvisor community.

We are pleased to know you had a wonderful stay! It is very rewarding to know that we exceeded your expectations. We were truly delighted that you appreciated the timely, gracious and genuine service extended by our team members.

It is always wonderful when one of our own do something so memorable that the guest remembers their name and recognizes them for such great service. Thank for for highlighting our associated Khun Dream and Khun Golf as they are a very essential part of our team and are mentioned regularly by guests like yourselves. They really leads the way in guest service for our team and they are particularly good at anticipatory service. All of them seems to know what you need and they it done for you before you even knew you needed it!

It was a pleasure to have you as our guest!


Enchanting Regards

Jason Villarino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2019 via mobile

We were very disappointed in the service of the hotel for the price they charge.
We have had to wait over 40minutes for ice. Only 1 night out of 3 did they do turn down service. The pools are extremely loud. We had them clean our room one day and the day was left open so anyone could go in.
They only have shuttles to the main strip which is 3 minute drive 4 times a day. They charge 300 converted to us $12-15 for a 3 min drive in their town taxi. After paying the price we do over 700$a night. You would expect them to have a better service. Very disappointed it was our honeymoon. :(

Date of stay: July 2019
9  Thank D3426DFmelissat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded 29 July 2019

Dear Valued Guest,

We are deeply sorry that you encountered problems during your time with us here at the Hotel. Please be assured that I will personally address the points raised with my team. This valuable and constructive comment will help us to improve as it is our wish to make sure that every guest are happy and receives the most genuine and pleasant customer service from the very first moment of entering to the Hotel.


Enchanting Regards

Jason Villarino

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Reviewed 23 June 2019

Stayed for three nights and this amazing resort. Quality of accommodation brilliant, lodge had private pool, brilliant bedroom and bathrrom including an outdoor shower. Quality of food was fantastic, breakfast and afternoon tea was great and room service massamam curry outstanding. Staff really helpful with the General Manager, meeting guests for cocktails to receive feedback on the resort.Our personal rep, Golf, was very helpful in making our visit really memorable.

Date of stay: June 2019
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank GLB60
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded 29 July 2019

Dear Valued Guest,


I would like to thank you for staying with us and for sharing such a great and special review with a high score in each department following your recent stay with us.

We are pleased to know you had a wonderful stay! It is very rewarding to know that we exceeded your expectations of the accommodation, private pool and the fantastic food.

I can't tell you how much this very personal and heartfelt TripAdvisor review has meant to the entire team here at the Keemala! It is always wonderful when one of our own do something so memorable that the guest remembers their name and recognizes them for such great service.

We will be sure to pass on your comments to them as well the entire Keemala team. In the meantime, please stay connected with us on our Facebook and follow us on Twitter and Instagram and check out our special offers on our Hotels website.

It was a pleasure to have you as our guest, and very nice to meet you. Please feel free to contact me directly for any further stay or assistance.

With kind regards from the entire team,

Enchanting Regards

Jason Villarino

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Reviewed 18 June 2019 via mobile

I stayed here for two nights and it was the best resort EVER!!! I loved the jungle feeling and the service was extremely great! We even had our own butler ,Peach ! She made us feel very welcome and was very friendly. We really enjoyed everyone there .... also the bartender he's name is Pia aka Bamboo . He makes the best mojitos!

Date of stay: June 2019
Trip type: Travelled as a couple
Thank carolinahG4718TN
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded 19 June 2019


Dear Valued Guest,

Thank you for choosing to stay at Keemala during your visit to Phuket and for the thoughts that you have shared regarding your stay in our resort. Big thank you for the "Wow"!!

Your kind comments to our associates are all greatly appreciated and I am glad that the team were able to display their outstanding customer service during your stay. Khun Peach and Khun Pai are thrilled!

Thank you once again for staying at Keemala.

Enchanting Regards


Jason Allen Villarino

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Reviewed 10 June 2019 via mobile

Stayed here for one night as a part of our honeymoon tour in Phuket. Keemala was one of our bucket list places and it was absolutely amazing as we expected. From the entrance until the checkout, all staff members were extremely helpful and pleasant. We stayed in Tree house villa and that was perfect setup for our honeymoon. Spacious bedroom on the top floor and on the down it was the pool & living room space, where we spent most of our time. Food was amazing, breakfast was simply delicious. Everything was so good where we didn’t have anything to complain about. Anyway Hotel didn’t allow drones, which was kind of sad since we badly wanted to take an aerial picture of us in the bunglow :(

Date of stay: May 2019
Trip type: Travelled as a couple
3  Thank RK0728
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Keemala, General Manager at Keemala, responded to this reviewResponded 19 June 2019


Dear Valued Guest,

Many thanks for posting this lovely comments on our TripAdvisor page following your recent stay with us. Congratulations once again on the Honeymoon!

It was such a pleasure to read about your experience and to see how much you enjoyed your time with us. It’s a delight to know that you were satisfied with every aspect of your stay and found the variety of our restaurant and services, the infrastructure of our rooms and the advantages of our location to your liking.

Our staff are the heart of the operation and it is my pleasure to read that they really have taken care of you.

I very much look forward to welcoming you back to Keemala again in the near future.

Enchanting Regards


Jason Allen Villarino

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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