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All reviews rooftop bar ocean suite kamala beach minute walk along the beach quiet end superior room thai buffet overlooking the beach direct access to the beach pool villa watch the sunset nice beach night life sea view relaxing holiday free shuttle kids club
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Reviewed 5 weeks ago via mobile

Stayed for 10 days we had a great time. The hotel is located on the beachfront and kamala is just a 20 minute walk down the beach if you fancy a change of scenery. Great facilities, restaurant, food and staff are very friendly and helpful. The beach at the front is cleaned every day so no issue with plastic etc. Nice relaxing stay would recommend. No problem with the building next door looks like its nearly completed and it didnt cause any disruption too our holiday.

Stayed: October 2018, travelled as a couple
Thank DJLocker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 4 weeks ago

Dear DJLocker,

It was a delight to read your 5 star review regarding your recent stay at Novotel Phuket Kamala Beach.

A "Fabulous stay" is certainly a label we like to hear! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for highlighting the great effort from the team to clean the public beach several times per day, as hoteliers on this beach we take great care and pride in ensuring it is kept in the beautiful state it is in.

It would be an immense pleasure to welcome you again at the hotel

Best regards
Clara Horlon
Digital Marketing Manager

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Reviewed 10 October 2018 via mobile

From the moment we landed at Phuket Airport where we were collected by the Novotel car, our amazing holiday began. We arrived at the hotel at 8pm and were greeted by Fon and other front desk staff, then escorted to our amazing room. Our bags followed to our room and we went in for dinner in the Soul Kitchen. On entering the doors you are treated like royalty. The staff were so willing and helpful.
Every moment of the day that you come into contact with the amazing staff and the food was out of this world. The views from the rooms are out of this world and the location was great we would have breakfast then a swim in the fantastic pool or a swim in the ocean on what for all intent and purposes is a private beach. We went out travelling around and I picked up a bug needless to say as soon as the staff where notified about me they contacted a doctor and nurse to come treat me at the hotel. The doctor and nurse arrived within 25 minutes. The staff after they had left spoke to the doctor asking what I could eat and then delivered that food to our room complimentary even though we suggested we pay for it. The staff then signed a Get well card and Pinky as well as other staff arrived to give me the card. I was so appreciative of all their help and kindness as by the next day I was up and about. Wonderful staff. Their names are all listed on the card. Now back to the amazing holiday every day they would bring something into our room :Make your own Vodka cocktail in your room, a beautiful bouquet of roses made from palm leaves and a lovely message on our bed each night as well as a treat. We sat and had an amazing Seafood dinner in the bar on the room while watching the sunset. It was magical. We truly were spoilt and to anyone who wants the perfect holiday. This is it!!We were sad to say goodbye but most definitely will go back. Mike Smith the GM of the Novotel Phuket Kamala Beach and your staff are truly wonderful and know how to truly create the best holiday ever.

Stayed: September 2018, travelled as a couple
Thank Mary-Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 4 weeks ago

Dear Mary-Ann S,

Words fail me here; this is an amazing review, thank you so much for such a glowing report!

On behalf of Mike and all the staff here we are so glad you spent “the best vacation ever”, that's our aim, a place where you can feel comfortable and be well looked after.

We do take great pride in what we do here; the staff who represent the hotel are fantastic and amaze us every day with their true Thai hospitality, we are very lucky to have such a great team.

Mary-Ann S, we thank you once again for your great review, and we are really looking forward to welcoming you back again soon.

Best Regards

Clara Horlon
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 October 2018

Just had a week long stay here and it was very good. I think we got upgraded to a suite - and very nice it was too. There was a lot of choice at breakfast - if there was one complaint it was the bacon - firstly it constantly ran out and took time to be replenished and secondly it was American style - the Americans take something really good and turn it into tasteless crap! Give me British/Canadian bacon any time! Other than that highly recommended

Room Tip: Upgrade to a suite!
  • Stayed: October 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Nigel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 10 October 2018

Dear Nigel F,

We would like to warmly thank you for your 5 star review following your recent stay at Novotel Phuket Kamala Beach.

An “Excellent hotel – highly recommended" is certainly a label we like to hear! It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

We appreciate you giving your suggestions with regards to the bacon at breakfast, we will review your comment with our Director of Food and Beverage to address this matter.

We look forward to welcoming you back again soon

Best Regards
Clara Horlon
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2018

This must rank as one of the best holidays we have taken in the 35 years we have been married. The hotel has one of the best beach locations in Phuket and the staff are the most friendly and caring that we have ever met.

  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank anthonysE4500HG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 7 October 2018

Dear AnthonysE4500HG,

We would like to warmly thank you for your 5 star review following your recent stay at Novotel Phuket Kamala Beach.

We really appreciate the kind words and your comment puts a huge smile to our faces, we are very proud and humbled to hear your great feedback, the team works hard at delivering an “incredible vacation” for every guest and it appears we got it just right for you.

We look forward to welcoming you back again soon

Best Regards
Clara Horlon
Digital Marketing Manager

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Reviewed 1 October 2018 via mobile

I absolutely loved my 5 night stay in a superior ocean view room, waking up each morning to the sound of the waves and sitting on the balcony was bliss! The rooftop bar has tasty cocktails and beautiful sunset views. Breakfast was great each morning. Being able to easily go between the pool (with a swim up bar!) and the beach was ideal. All staff were super friendly, welcoming and helpful. The In Balance spa is beautiful, I had an aromatherapy massage and facial- amazingly relaxing (thank you Deer!). I can’t wait to return!

Stayed: September 2018, travelled with friends
Thank Travelling_ClareA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel Kamala ... P, Manager at Novotel Phuket Kamala Beach, responded to this reviewResponded 2 October 2018

Dear Guest,

Thank you so much for taking the time to write in following what sounds like an amazing holiday experience; one that we truly love to hear about.

A pleasure reading that you have appreciated the “amazingly relaxing” aromatherapy massage at In Balance Spa, I’ll definitely pass on your comments Khun Deer; she will be honored to see such praise.

We can only hope we will have the pleasure to welcome you again very soon.

Warm Regards
Clara Horlon
Digital Marketing Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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