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Reviews (246)
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Reviewed 15 September 2017 via mobile

Spectacular views whether by the pool, at dinner or in the spa. The service from staff complements the hotel exceptionally. The private pool was a little cold to enjoy at times, and the shuttle bus must be booked if your going to make use of the facility. The only improvement would be the level of English from staff when ordering at the bars can lead to confusion!

That said a really great hotel with one of the best views in Phuket hands down!

Stayed: September 2017, travelled as a couple
Thank Jess T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond_Saja, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 10 October 2017

Dear Jess T,

Thank you for taking the time out of your busy schedule to review your experience at Wyndham Grand Phuket.

We are so happy to hear that we exceeded your expectations in particular the exceptional service of our team. Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here.

We are honored by your choice to stay with us, and look forward to your next visit.

Warmest regards from sunny Phuket,
Raymond Saja
General Manager
Wyndham Grand Phuket Kalim Bay 

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A TripAdvisor Member
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Reviewed 14 September 2017 via mobile

Partner & I booked and paid for a normal room with a pool but were delighted to know they upgraded us for free to the Villa suite with your own private pool! Everyday we woke up feeling extremely blessed & relaxed with the room and the views offered. The staff are great. Room service is everyday and trustworthy eg. We left a large sum of cash on our bed and as soon as we returned from shopping, we counted what was left on the bench and were shocked that $0 was taken. Ever since then we would leave a tip for our maid in an envelope, everyday as a sign of appreciation.

Because the vicinity is quite big, you are picked up in a company car from your room to the Lobby and they order your taxi for you from down the road. Taxi waiting time is 3mins max. Breakfast buffet is a MUST! You have so much variety and get to eat with a view of the beach!! Room service is awesome aswell, food is 10/10.

The only negative things about this hotel is it's not waking distance to Patong markets. Oh and getting woken up 5am to what we thought were extremely loud trumpets, but finding out they were elephants lol. The hotel spa deals are also pricey- however, why complain when we had hundreds of options in Patong where the malls are-our everyday go too. We miss this place so much & hope to return one day!!

Stayed: September 2017
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond_Saja, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 10 October 2017

Dear TripAdvisor Member,

We really appreciate that you took the time to share details about your recent visit at Wyndham Grand Phuket. Thank you so much for taking a few moments to let us know how we are doing.

Reading your review was of great encouragement to me personally reminding me why we do what we do. It is because of feedback like yours that we are able to confirm that we are heading in the right direction.

We will be sharing your review with the team as a way to encourage them to continue to strive for excellence in guest experience that Wyndham is reknown for.

Again, thank you for the wonderful review and we look forward to your next visit to the Pearl of the Andaman.

Warmest regards from sunny Phuket,
Raymond Saja
General Manager
Wyndham Grand Phuket Kalim Bay

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Reviewed 10 September 2017

Booked literally on the same day....last minute. Upon arrival, reception was particularly slow, maybe because the hotel is new or maybe because there are only two computers for check in? Also couldn't locate my booking. I found the same with checkout......maybe something to work on. Fitness centre wasn't open yet :(
Rooms are huge, resort is a good size to walk around, main pool has a great view of the bay. I liked the private pool and size of the bathrooms.
Restaurant staff are very attentive.
Plenty of potential if the check in process was smoother.

  • Stayed: August 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
1  Thank AdityoSolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond_Saja, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 18 September 2017

Dear AdityoSolo,

Thank you for taking the time to post about your recent experience at the Wyndham Grand Phuket, Kalim Bay.
We are delighted to hear you enjoyed your pool villa and the amazing pool overlooking Patong Bay. Furthermore, our restaurant team will be excited to know their attentive service was recognize in your review.

We apologize for the slow check in, and we do acknowledge the shortfall very much. Fortunately our tablets have just arrived and check-in, check-out will be much more expeditious.

Also, our all new fitness center is open now! And a larger main pool with an amazing view of the Andaman Sea at the newly opened Clubhouse, as well! Perhaps on your next visit.
Again, thank you for your positive feedback and we look forward to welcoming you back soon…to Wyndham Grand Phuket!

Warmest regards from sunny Phuket,
Raymond Saja
General Manager
Wyndham Grand Phuket Kalim Bay

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Reviewed 9 September 2017 via mobile

-Staff good
-nice view
But
-Chair broken inside my room, it is too dangerous
-bathtub filters broken and yellow water come out all the way
-the shower hydraulic pressure is not stable, water temperature cannot be control
-The toilet can't be flushed and keep pouring out, and bad smell stay in my room after the staff fixed the issue.

Stayed: September 2017, travelled as a couple
2  Thank MingChan38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dominic E, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 5 February 2018

Dear "MingChan38"

We are pleased to read that you enjoyed the view and our team.

We do apologies on the issues with the chair and the plumbing challenges the hotel has experienced in those days. In the meantime these items have been addressed and fixed with additional water pressure valves and heat balancing valves to ensure consistent water pressure and temperature.

Sincere regards
Dominic

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Reviewed 6 September 2017

The hotel is brand new and 10 min away from patong Beach, private pool villa is very specious and bright with breathtaking views. Best staff ever, very humble and kind.

The hotel is located on one of the busiest main roads so u can hear all motorbikes and trucks noise all the time, there is no insulation in the windows. Rooms are not soundproof you can hear all the chats outside and in neighbor rooms. Breakfast is poor not much international choice, once international food item finish, there is no refill. Private pool water is too cold and its impossible to swim, its cold even when the temperature outside is 33. Room phone rings quite frequently, there is no system to know who is calling! Hotel spa is too expensive, we were lucky to get 50% off as a soft opening but still even with the discount u pay 17% tax so really not worth it. Shuttle to patong is not organized, its not on time and sometime u end up with a fight because there is overbooking by mistake. It needs to be more frequent maybe every hour instead of two hours. Water pressure/supply is not stable, u might end up showering in cold water with low pressure. Sewage smell all around the resort.

Room Tip: best views, pool villa, breakfast, patong
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Hussain A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raymond_Saja, General Manager at Wyndham Grand Phuket Kalim Bay, responded to this reviewResponded 18 September 2017

Dear Hussain A,

Thank you for taking the time to post about your recent experience at the Wyndham Grand Phuket, Kalim Bay.

We are delighted to hear you enjoyed the spacious private pool villa and the breathtaking view of Patong Bay it provides. Most of all, we are grateful of your kind words about our team.
We value your comments and many of your concerns have already been dealt with or are in the works with our team.

As always, we appreciate constructive feedback as it only helps us improve the overall guest experience. We look forward to welcoming you back in the near future.

Warmest regards from sunny Phuket,
Raymond Saja
General Manager
Wyndham Grand Phuket Kalim Bay

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