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Reviewed 18 April 2018

We stayed in a two bedroom suite at this hotel and had a very good time. We spent three nights here and three nights at the JW Marriott in Mai Khao. My family and I agreed while this hotel wasn't as fancy as the JW we felt it was a much more authentic experience at swissotel. We loved how easy it was to get around the property, the JW was much too large. There was plenty of shade here in the pool area but also sunny areas if you wanted to work on your tan. My kids loved the pool and the size of the hotel felt really nice. We didnt mind the short walk to the beach and liked all the offerings of Kamala beach, certainly less sleazy than Patong when I have two young children in tow. The staff was very friendly, the common areas reminded me of Hawaii. While the rooms were nothing fancy they still felt very very nice and clean, and the amount of space we had was great. For my first time going to Phuket I was a little nervous about what we were going to get with Kamala and this hotel, I was very very pleased, it surpassed my expectations and it was a good location to getting to excursions and site seeing. Thanks Swissotel, we very much enjoyed our stay!

Date of stay: April 2018
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
2  Thank 416brittneyb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, Manager at Radisson Resort & Suites Phuket, responded to this reviewResponded 19 April 2018

Dear Brittney B
Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had an excellent stay and thank you for taking time to let us know your experience. It's always great to receive such positive feedback from our guests which I will share with our team members immediately. Once again thank you for taking time to let us know!

Kind regards
Claudio Schibli
Hotel Manager
Swissotel Resort Phuket Kamala Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

We just got back from Thailand. We had a great time overall. Our four days at Swissotel were filled with mixed feelings. The property is beautiful. The pool is nice and the gardening is well kept. The beach at Kamala is great. A short walk is well worth it.

The challenges started when our airport shuttle didn't arrive. Tough start, but we got there with a taxi company. The room we had was nice, but the AC in the bedroom didn't work properly. A loud noise at night and then it stopped working. We didn't call the first night, but when we did call for service, it came promptly. It took a couple of days to sort out.

It was also difficult to give feedback to the manager. I tried several times, with no luck.

Many, many wonderful things about this hotel and a ton of potential.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank AJ A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, Manager at Radisson Resort & Suites Phuket, responded to this reviewResponded 19 April 2018

Dear AJ A
Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great stay with us and do apologize for the issues you had during your stay.

I have checked with our 3rd party transport supplier and as per their information, they were there but a couple minutes late as your flight landed earlier than scheduled and you had no luggage with you. All our transfer confirmation are stating that you should call us if you are unable to find the driver, so we can check with them and update you, this normally works well.

I am sorry that I was on leave when you arrived and also on the day you have requested to talk to me i was occupied in various meetings. My operations manager took care of your feedback and has also forwarded it to me, so i am very well aware of it and have already made respective departments aware of it.

Once again thank you for staying with us and your comments!

Kind regards

Claudio Schibli
Hotel Manager
Swissotel Resort Phuket Kamala Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

My family had a great time at this hotel. Short walk to beautiful Kamala Beach where you will find beautiful sunsets and a great bar to sit back and relax to watch the sun go down.
The hotel is excellent, great pool for the kids, excellent food and good service.

Date of stay: April 2018
Trip type: Travelled with family
Review collected in partnership with swissotel.com
Thank kerrypres2n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, Manager at Radisson Resort & Suites Phuket, responded to this reviewResponded 19 April 2018

Dear kerrypres2n
Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that you have had a great time with us and thank you for taking time to let us know your experience. I will, as always, share your feedback with our team as it is great for them to get such positive comments.
Once again thank you for staying with us and I am looking forward to welcome you again very soon!

Kind regards
Claudio Schibli
Hotel Manager
Swissotel Resort Phuket Kamala Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2018

i was there with my BF for 2 days before we went to the island , the CI K.Boom was so nice and lovely she gave us a cake for my Bf as it his birth day is in this month , thats really mean so much to me , thanks a lot for it, breakfast was good , everything just so perfect cant wait to go back there in the future !!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Somjit N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, Manager at Radisson Resort & Suites Phuket, responded to this reviewResponded 19 April 2018

Dear Somjit N
Thank you very much for staying with us at Swissotel Resort Phuket Kamala Beach. Its great to hear that you have had a fantastic stay with us and thank you for taking time to let us know your feedback. Our team tries to go out and beyond their job as often as possible and your feedback encourages them for an even better guest service. I have let them know your feedback already!
Once again thank you for your comments and compliments and I hope to welcome you again very soon!

Kind regards
Claudio Schibli
Hotel Manager
Swissotel Resort Phuket Kamala Beach

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 April 2018

Amazing vacation for our first time in Phuket. Swissotel Kamala top class. Service and friendliness was class. Lovely beach which is walking distance. Easy to get around and if you do your homework you can explore Phuket and the islands a whole lot cheaoer than the tour operators. Clue is reach out when you reach here and you will find the treasures of Phuket through the local residents.

Date of stay: April 2018
Trip type: Travelled with family
Review collected in partnership with this hotel
2  Thank RJRJ2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Claudio S, Manager at Radisson Resort & Suites Phuket, responded to this reviewResponded 14 April 2018

Dear RJRJ2018
Thank you very much for choosing to stay with us at Swissotel Resort Phuket Kamala Beach. I am happy to hear that your stay has been great and thank you for taking time to let us know your experience.

Kind regards
Claudio Schibli
Hotel Manager
Swissotel Resort Phuket Kamala Beach

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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