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Reviews (55)
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Reviewed 13 January 2020

My husband and I spent four days at Nangu and had an amazing time. It is a beautiful place with friendly, helpful staff. The food was lovely, not a lot of choice but what we had was delicious. The hotel is on the edge of a frozen lake and we saw a wonderful display of Northern Lights. I upgraded our room to the Panoramic log cabin which had a hot tub on the balcony and it's own sauna. It was well worth the money. I would thoroughly recommend this area to see the Northern Lights, it was our second visit and we saw them most nights on both trips. Even if you are not able to see the Lights it is a very good activity holiday if you like snowmobiling, snow shoeing, huskies etc.

Date of stay: January 2020
1  Thank juleswooly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2020

The excursions were all excellent - the equipment is clean and new, the guides friendly and knowledgeable. One comes back from each excursion with a great sense of achievement - having had a real workout, a real adrenaline rush and something magical to remember (such as seeing reindeer on a frozen lake). We were lucky enough to see the Northern Lights on our penultimate evening (kudos to our guide who not only found the aurora but then gave us excellent advice on optimizing our camera settings) but, had we not, we would still have cherished the memory of our time at Nangu. They had a visit from a cheerful lapland Santa on Christmas Eve who distributed high-quality traditional local gifts.

Bear in mind, this is a wilderness (small “w”) experience. The food is local, fresh and good but it is merely the fuel for your adventures. If you’re a reasonably robust omnivore you’ve nothing to worry about. If you want the latest fads indulged and you’re going to have a melt-down because you didn’t get the window table at dinner (it’s pitch-black outside!) then Nangu isn’t for you. The staff are accessible and charming - the shuttle van driver (Aaro) was an absolute star. At no stage did anyone try to charge us for anything unexpected.

One quibble - Nangu was sold to us as adults-only. In fact, there were young children at most meals (nothing like as many as at Nellim) and one in the unit next to us. Not what we thought we were signing up for. But for that... 5+ stars.

Date of stay: December 2019
1  Thank Bubblebuddies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 December 2019 via mobile

We visited as part of the Artic Experience with the Baltic Travel Company. The Wilderness Hotel Nangu was excellent. The main hall where food is served was warm and cosy. Wi-fi available. The hotel room was good - hot shower, spacious, good storage though I didn’t find the bed very comfortable. The food was very tasty but appreciate that you have to eat what you are served. The staff were all very friendly and helpful. The experiences were exceptional including snow shoeing, snowmobiling and husky sleighing. We managed to see the Northern Lights but not at the Aurora Camp. Particular thanks to Yarmo, one of the guides on the excursions, who was helpful and kind. Bring warm clothes! It was cold and the Hotel provide outer overalls, snow boots, gloves only - you will need thermal top and bottoms, hats, scarves, inner gloves, fleece tops, and thermal socks (several pairs). At beyond minus 10 it feels cold especially on activities such as the snowmobiling and husky sleighing. Overall an excellent experience!!

Date of stay: December 2019
Trip type: Travelled as a couple
Thank 374arjunas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 December 2019 via mobile

Where to star, they promised a small adults only luxurious experience for 24 adults when they took our money, but a year later when we arrived they had markedly increased the number of rooms without increasing the service areas to accomodate.
The staff where at best disinterested and no explanation, and the response was always that’s not possible, or the activities where full , despite having paid for them. We asked for explanations of what was happening untitled I got quite firm then some one did explain the processes but I was made to feel it was a huge it was imposition.

Just pointed to where the rooms where were no clear direction, no explanation of the rooms etc.
The food provided was variable but at this cost I would Cleary expect at least a small choice but no it was like being at a distant relatives bad wedding reception. The quality of the food Varied from quite nice to inedible. It always felt that they were trying to get money out of you.
The worst though was one of my party had a medical emergency and we had to leave early, not only not one discussion of refund etc, I didn’t ask, I received absolutely no assistance from any staff when attempting to sort it all out ( someone did give me a scrap piece of paper to write notes whilst I was making a thousand calls trying to sort it out).
Overall without the emergency it was like and I am quoting another guest , “ an expensive school camp” , not a luxurious adults wilderness experience.
I feel totally ripped off.
I will say the driver who picked us up and dropped us off was delightful , the most helpful and sympathetic of all the staff.
In short look elsewhere, where they treat their guests with dignity and at those prices a bit of luxury !

Date of stay: December 2019
Trip type: Travelled with family
2  Thank DrBrettC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pirita993, Guest relations at Wilderness Hotel Nangu, responded to this reviewResponded 3 January 2020

Dear DrBrettC,

thank you for your review regarding your stay with us.

We are sorry to hear that you were disappointed with your stay with us.

The hotel was built two years ago and in the beginning we had 24 rooms. This year we got few cabins more. Nangu is our adults only destination during the winter season and also smallest of our destinations.
We appreciate the time you gave to us when writing this review. We are improving our services all the time and it is important for us to know how the guests have felt during their visit. We hope that the situation with the medical emergency is better now and we hope all the best for you and for your family for the New Year.

We are happy to hear that you enjoyed your time spent with the driver and we will tell the greetings to him!

With the best regards,
Pirita
Nellim Wilderness Hotels & Safaris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 March 2019 via mobile

We stayed 4 nights in a standard double room. Everything is still relatively new and very nicely curated, with beautiful woods, fur throws etc. The main reception/dining room is especially impressive and welcoming with views over Lake Inari. The food was delicious and the staff always friendly and helpful.

We were lucky and experienced an amazing display of the Northern Lights but, even if we had not done so, the activities would have made it a wonderful break - especially the husky sledding and snowmobiling. We would love to come back!

Date of stay: March 2019
Trip type: Travelled as a couple
1  Thank Clark_family99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pirita993, Guest relations at Wilderness Hotel Nangu, responded to this reviewResponded 25 March 2019

Dear Clark_family99,

thank you for your review regarding your stay with us.

It's such a pleasure to hear that you liked the interior at the hotel and accommodation.
We are also happy to hear that you liked the food which you had staying with us and also found our staff to be friendly and there for you.

Great news are also that the lady aurora appeared for you!

You are warmly welcome to visit us in future if coming to Lapland again.

On the behalf of the staff,
Pirita
Wilderness Hotels and Safaris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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