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“Luxurious but noisey”
Review of Azalea Cruises

Azalea Cruises
Ranked #1 of 12 things to do in Bai Chay
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Attraction details
Owner description: Azalea Cruises are the leading line in 5-star cruises in Ha Long Bay. We have brand new cruises in Ha Long Bay - Bai Tu Long Bay - Lan Ha Bay with the highest level of customer service and an unbeatable relaxing environment that is sure to to exceed your highest expectations of any and all Ha Long Bay cruises.
Useful Information: Activities for older children
Reviewed 6 April 2018 via mobile

The pickup from Hanoi was on time and the journey to Hai Phong took a little over 2 hours with a brief stop half way. The ride was shared with two other couples and was comfortable.

After arriving at the terminal it wasn't long before we were on the tender for a short ride to "Azalea".

Greeted by friendly staff and a cool drink, we checked into our room, which looked just like the photos on their website. Clean, luxurious and plenty of space to relax in comfort.

The food was delicious, the staff helpful and prompt. They always attended to our needs. This is with the exception of the manager, who promised to be 'on call' for any question or concern we might have.

It was during the first night of our two night cruise we discovered our room was right next door to the engine room, and my wife had a lot of trouble trying to sleep with all the noise of the generator, which ran all night!!

Early the next morning and before the new lot of guests boarded/checked in, we asked Hugo of we could change rooms. He said he would do that for us and we were to pack our bags before heading off on a smaller boat for the day trip to Cat Ba island. Which of course we did.

Arrived back on board Azalea at 3:30pm (7 hours later) only to find our room hadn't been changed and our bags still sat where we left them!

Feeling disappointed and frustrated we approached the assistant manager (Hugo was on shore with the new group of passengers) only to be advised it would be impossible to change rooms now the new passengers were checked in (obvious).

The other problem is, when Hugo returned to the boat, he did not approach us with any explanation or apology! Not at all. It was later that evening I approached him and he only then apologized.

I'm sorry to rant here but I really think a manager who prides himself on excellent service should deliver.

There was also a mix up with him communicating a change with hotel drop off location resulted in our driver taking us to the wrong hotel.

Apart from this, it was good and I would recommend this boat/company to you.

Date of experience: April 2018
2  Thank Andrew E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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161 - 165 of 271 reviews

Reviewed 5 April 2018

We enjoyed the 1 night/ 2 day cruise around Ha Long Bay on Azalea cruises.
We had a fantastic time, nothing was a problem.
Food was good and the service attentive.

Date of experience: March 2018
4  Thank ojo68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018

We chose the Azalea Cruises for 2 days, 1 night as we wanted to have an unforgettable experience on our honeymoon in Ha Long Bay.

The Azalea Cruises was presented as a new boat with luxury accommodations and services and with a 2-hour van transfer from Hanoi.

The reception was good, the staff was friendly, the facilities are new, the room was luxurious, with a good balcony and with a panoramic tub.

We had various activities: kayak tour, traditional cooking class, squid fishing at night, morning Tai Chi session and morning raft ride through Sang Toi cave

Positive Aspects:
- Brand new.
- Few people staying.
- Luxurious room with good balcony.
- Good quality food.
- Transfer in luxury Van, only 2 hours from Hanoi.

Negative Aspects:
- Tripulation always trying to sell drinks in our meals, they should have informed us that they offered a jug of water, before we asked for it.
- When we got to the room the shower was pouring water continuously, when we tried to turn off the faucet, it was released from the structure and we had a small flood in the bathroom. The boat attendant stayed to repair the faucet in our room, and we were not offered another room to stay in. We were expected to verify that the room was in good condition to be used.
- On the morning of the 2nd Day, we could not finish breakfast. When we were eating we were advised that we had to leave breakfast for the raft ride to Sang Toi cave. If there was more sense, they could have anticipated this, giving us time to finish breakfast.
- No check out included waters from the mini bar that had not been consumed;
- The return trip to Hanoi was not quiet. In Van we were 3 other people from the same family. The driver was accompanied by a colleague and they spoke loudly and laughed as if they were alone, practically the whole way.
- At the half-way break, customers had to wait about 15 minutes for the driver and his colleague to finish their meal at the service station;

For one of Ha Long Bay's most expensive cruises, which presents itself with luxurious accommodations and services, the expectations are always high.

We found that the accommodations are indeed luxurious, but the service does not accompany the luxury.

Date of experience: February 2018
8  Thank Pedro F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2018 via mobile

Traveling with a 10-month old baby is never easy, but Azalea Cruises made our 3-day trip to Halong Bay an unforgettable one. We enjoyed every moment and here are some factors deserving a special mentioning: amazingly friendly staff(!!!) fantastic food; new and stylish ship; time schedule well-kept, especially on pick-up and drop-off. Thank you Azalea!

Date of experience: March 2018
4  Thank BlueGirls2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 2 April 2018

We chose the 2 night/3 day option and are so glad that we did. The crew, without exception, made us feel very welcome and attended to our every need and more. Our boat was immaculate with plenty of private and communal space, great food and an interesting itinerary. The whole operation is very slick with very little waiting around, our cases were delivered to our cabin and there were plenty of staff to answer questions or help you. The return minibus to Hanoi was indeed luxury! All in all a fabulous experience and amazing value.
A few notes; little or no wifi in Halong Bay and patchy in the area. The excursions are optional; we opted out of the day trip on the second day and just relaxed cruising back to pick up the next passengers. The scenery is spectacular and the private balcony a pleasant place to sit. Plenty of sun loungers on deck, it was never crowded.

Date of experience: March 2018
4  Thank 6jas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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