The pickup from Hanoi was on time and the journey to Hai Phong took a little over 2 hours with a brief stop half way. The ride was shared with two other couples and was comfortable.
After arriving at the terminal it wasn't long before we were on the tender for a short ride to "Azalea".
Greeted by friendly staff and a cool drink, we checked into our room, which looked just like the photos on their website. Clean, luxurious and plenty of space to relax in comfort.
The food was delicious, the staff helpful and prompt. They always attended to our needs. This is with the exception of the manager, who promised to be 'on call' for any question or concern we might have.
It was during the first night of our two night cruise we discovered our room was right next door to the engine room, and my wife had a lot of trouble trying to sleep with all the noise of the generator, which ran all night!!
Early the next morning and before the new lot of guests boarded/checked in, we asked Hugo of we could change rooms. He said he would do that for us and we were to pack our bags before heading off on a smaller boat for the day trip to Cat Ba island. Which of course we did.
Arrived back on board Azalea at 3:30pm (7 hours later) only to find our room hadn't been changed and our bags still sat where we left them!
Feeling disappointed and frustrated we approached the assistant manager (Hugo was on shore with the new group of passengers) only to be advised it would be impossible to change rooms now the new passengers were checked in (obvious).
The other problem is, when Hugo returned to the boat, he did not approach us with any explanation or apology! Not at all. It was later that evening I approached him and he only then apologized.
I'm sorry to rant here but I really think a manager who prides himself on excellent service should deliver.
There was also a mix up with him communicating a change with hotel drop off location resulted in our driver taking us to the wrong hotel.
Apart from this, it was good and I would recommend this boat/company to you.
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