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Reviews (313)
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All reviewsbradford hotelacross the roadgood sizethe pubgreat value for moneypetrol stationroom was largereception staffgreat roomfresh airpub next doorbuffet breakfastfast food outletsshort staycomfortable bednext morninggreat spot
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Reviewed 8 October 2017

Smallish room for the Best Westerns we have stayed at in Australia but clean with comfy King bed. Was a bit surprised at no couch or over stuffed chairs but did have good chairs at the desks. Quiet and close to highway for easy on and off. Several restaurants in the area.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank quiltgran6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 8 October 2017

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

Booked last minute accommodation, arrived at hotel and seen pub next door, was grand final nite so thought it was going to be a sleepless night. We were wrong , hotel was quiet and spacious and staff friendly. We will be staying here again

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank roberthN9680HP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 8 October 2017

Dear Robert ,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

This hotel is located on a busy intersection with very ordinary accomodation linked to a pub with bad food - very few other options food wise unless you like junk food which i don't. Don't bother, there are better options in Rutherford.

Room Tip: choose room away from the road
  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank Donna202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 1 October 2017

Dear Donna,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel
Apology


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

I booked 4 nights at the Best western hunter gateway as it looked like a nice quite place. I booked a queen room. The room was next to a round about and a fast food outlet. There was a lot of traffic noise. I went back to reception and asked for a quite room a way from the traffic. I was told it would be an "upgrade" to move to a quite room as the quiet rooms were all kings. I find care about the size of the bed, just the noise. Oh well the manager/owner said if I wanted to move I would have to pay extra. NOT NEGOTIABLE. Well I did pay the extra money as I could not sleep in the room with all the local boys in their fast cars making noise.
Let's hope the extra money for the King is worth it.

NOTE: all the queen rooms are on the road side of the property.

I will give a second review after my 4 nights here to see if it's any better.

Stayed: September 2017
2  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 8 October 2017

Dear David,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel
Apology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 September 2017

Reception staff friendly and efficient. Room clean confortable and bed was great. Really enjoyed breakfast and the pancake station. Really good value, it wasn't in the heart of hunter valley but 25 min away so not really a problem. I will be having another weekend away their in the near future

Stayed: August 2017, travelled as a couple
Review collected in partnership with this hotel
Thank Megatron6655
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Hunter Gateway Motel, responded to this reviewResponded 1 October 2017

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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