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“Simple and good”

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Best Western Plus Hunter Gateway
Ranked #2 of 3 Hotels in Rutherford
Reviewed 9 October 2017 via mobile

The location is quite good. Only a short drive to shops like Coles and pharmacy. The room was clean. Surprisingly the breakfast was excellent! The first day was cook to order as not many residents. The big breakfast and egg benedict were delicious! The buffet next morning was also very good. We had dinner at the pub next door which was also delicious and big portion. Must try!

Stayed: July 2017, travelled with family
Thank bbworm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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10 - 14 of 284 reviews

Reviewed 8 October 2017

Smallish room for the Best Westerns we have stayed at in Australia but clean with comfy King bed. Was a bit surprised at no couch or over stuffed chairs but did have good chairs at the desks. Quiet and close to highway for easy on and off. Several restaurants in the area.

  • Stayed: October 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank quiltgran6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Best Western Plus Hunter Gateway, responded to this reviewResponded 8 October 2017

Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2017

Booked last minute accommodation, arrived at hotel and seen pub next door, was grand final nite so thought it was going to be a sleepless night. We were wrong , hotel was quiet and spacious and staff friendly. We will be staying here again

  • Stayed: October 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank roberthN9680HP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Best Western Plus Hunter Gateway, responded to this reviewResponded 8 October 2017

Dear Robert ,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,

Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2017

This hotel is located on a busy intersection with very ordinary accomodation linked to a pub with bad food - very few other options food wise unless you like junk food which i don't. Don't bother, there are better options in Rutherford.

Room Tip: choose room away from the road
See more room tips
  • Stayed: September 2017, travelled on business
    • Value
    • Location
    • Service
Thank Donna202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Best Western Plus Hunter Gateway, responded to this reviewResponded 1 October 2017

Dear Donna,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel
Apology


Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2017 via mobile

I booked 4 nights at the Best western hunter gateway as it looked like a nice quite place. I booked a queen room. The room was next to a round about and a fast food outlet. There was a lot of traffic noise. I went back to reception and asked for a quite room a way from the traffic. I was told it would be an "upgrade" to move to a quite room as the quiet rooms were all kings. I find care about the size of the bed, just the noise. Oh well the manager/owner said if I wanted to move I would have to pay extra. NOT NEGOTIABLE. Well I did pay the extra money as I could not sleep in the room with all the local boys in their fast cars making noise.
Let's hope the extra money for the King is worth it.

NOTE: all the queen rooms are on the road side of the property.

I will give a second review after my 4 nights here to see if it's any better.

Stayed: September 2017
2  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher R, General Manager at Best Western Plus Hunter Gateway, responded to this reviewResponded 8 October 2017

Dear David,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,
Janeen Burke-Reese
General Manager
Best Western PLUS Hunter Gateway Hotel
Apology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Hunter Gateway

Address: 11 Denton Park Dr, Rutherford, Maitland, New South Wales 2320, Australia (Formerly BEST WESTERN PLUS Hunter Gateway)
Region: Australia > New South Wales > Greater Newcastle > Maitland > Rutherford
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Rutherford
Price Range: €71 - €132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Plus Hunter Gateway 4*
Number of rooms: 62
Official Description (provided by the hotel):
The BEST WESTERN Hunter Gateway consists of 61 well-appointed rooms; all situated at ground level, with easy access and off street parking. Opened in October 2007 this modern, Motel and Conference Centre complex is situated 5 minutes west of historic Maitland the gateway to the Hunter Valley wine region. The BEST WESTERN Hunter Gateway is ideally located for a break on route, either traveling to northern NSW or southbound to Sydney. Enjoy a short break to go winetasting in the vineyards, only 20 minutes drive to the vineyards, play golf or travel to Port Stephens to cruise the bay on a dolphin & whale watch. ... more   less 
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Also Known As:
Bradford Hotel Maitland

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