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Reviewed 2 October 2019

I enjoyed my stay at this hotel. The room was comfortable. I loved the view. The food tasted good. However there was one incident where a staff member made an outburst at us which is unacceptable in the tourism industry.

Outside of that one incident. It was an enjoyable stay.

Date of stay: May 2019
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
2  Thank BrentonHilaire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhea G, Front Office Manager at Blue Lagoon Hotel and Marina, responded to this reviewResponded 30 October 2019

Thank you for your review Brenton! We do apologize deeply regarding that incident. We dealt with that matter immediately. See you again in the near future!

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Reviewed 14 September 2019 via mobile

Had such a lovely stay here, the staff were cert friendly and helpful. The Maintenance Mgr went above and beyond to help. The breakfast and bar staff were lovely and the rum punch was amazing.
The rooms were lovely and the view was beautiful...was lovely to hear the sea at night and in the morning. Was worth every penny!!

Date of stay: August 2019
Trip type: Travelled with family
Thank 101maxinea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhea G, Front Office Manager at Blue Lagoon Hotel and Marina, responded to this reviewResponded 30 October 2019

Thank you for your wonderful feedback Maxine!! We are thrilled you had an amazing stay with us. See you again!!

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Reviewed 28 August 2019

I cannot understand how this hotel has such a high rating. The rooms are comfortable but most of the staff especially in the Loft upstairs restaurant and some at front desk really need customer service training. I won't go into details. In fact you should do training or refresher training for everybody. I will find a direct way to communicate the details of my experiences. The food is good but the service is sooooooo slooooooow at The Loft. And when you order something, they may come back 10 or more mins later saying they don't have it or half hour later with your order minus the things they don't have and expect you to pay the same price. NOT good. If you cannot supply something consistently, take it off the menu and please tell your wait staff what is or is not available. Respect your customers' time and money. Only go there if you have LOTS of time to kill. Don't say you were not warned. The downstairs Cafe Soleil is a lot better. I was there on business during the lead up to tropical Storm Dorian and can you imagine the front desk staff had no idea if this hotel had a disaster plan. That tells you a lot, doesn't it. Again, staff training and communication issues. If it wasn't for my following of the news, I would never had known a storm was coming. Info flyer was only given to guests the evening before the storm was supposed to arrive because guests started asking what to expect and what's the hotel's plan etc. Wake up Hotel Owner and management! How are guests supposed to feel comfortable not knowing if there is an evacuation plan and how to prepare etc. NOT good enough. There are no excuses for this lackadaisical attitude. And the generator was not working when electricity went after the storm so they had to fix it so there goes the promise on the flyer that the generator would kick in within two mins. Really? I won't say how long it took for the generator to be fixed. Don't they service and test their generators in hurricane season to make sure they actually work and do disaster preparedness drills with staff? I didn't ask as I didn't want to know the answer. Very disappointed with this hotel. Do you care about your guests? If so, you need to work on these things ASAP. Your overall quality is just not up to standard. There are other hotel options nearby - we know about them. I really hope you take my experiences and recommendations seriously and step up your game.

Room tip: Stay somewhere else.
Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
2  Thank Gail H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2019

Booked as a last minute hotel for carnival. Room was exactly as advertised. Three options for food, a small mart and Flowt Bar are all located on property. Busy marina also at waterfront. Only had breakfast on property but service and food were good.

Date of stay: July 2019
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank airb42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhea G, Front Office Manager at Blue Lagoon Hotel and Marina, responded to this reviewResponded 30 October 2019

Thank you for your lovely feedback! We hope to see you again in the near furture!

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Reviewed 21 July 2019

Took a wander down the road to the beach bar for lunch. I had read reviews and was expecting to have a nice meal but the fare at the beach bar was quite basic, obviously the menu had changed from when the reviews were written.
Just had a couple of beers and a snack. Nice place to relax.
The main complex had a proper restaurant and bar area and the food there looked good. So depending on what mood your in take your pick.
Nice place to go for a meal out.

Date of stay: February 2019
  • Trip type: Travelled solo
    • Service
Thank MFOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rhea G, Front Office Manager at Blue Lagoon Hotel and Marina, responded to this reviewResponded 30 October 2019

Thank you for your feedback!!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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