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Reviewed 26 July 2018

This is forth time of our trip in this resort. we have 3yr old boy and 2 month baby, and lots of stuffs. The good care from staff teams makes us having good vacation. our child have lots of fun from kid club (small area but rich of fun experience), from chld pool, more comfortable from late check out by my Dusit gold member. My child have enough nap before departure. Good beach and outdoor stay, breakfast quality is quite fair, we all like fruits.

Room tip: some buildings are under renovate, the family room or one bed room are very new and clean and easily access the center pool
Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Bundit W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 August 2018

Dear Bundit W

Welcome Back and thank you for sharing your personal experiences during your recent stay. Your feedback is greatly appreciated as it will assist us to continue improving our services.

We are delighted that you had a good vacation and your kids enjoyed our kids club. Your comments on the professionalism of our child care and fun experience is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back for your fifth visit soon!

Have a wonderful summer!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2018

Booked a 2 bedroom pool villa for family vacation. We received a warm reception upon arrival and the overall experience has been wonderful throughout our stay. Mai - our customer service officer was very helpful and always cheerful. High quality client service and rooms are well maintained and comfortable. We enjoyed ourselves and will be coming back.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
1  Thank 291diana18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 August 2018

Dear 291diana18

We thank you for sharing your personal experiences during your recent stay. Your feedback is greatly appreciated as it will assist us to continue improving our services.

We are delighted that you had a wonderful stay in our 2 bedroom villa and found our welcome warm and service high quality. Your comments on our helpful and cheerful Khun Mai, our front office staff is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2018

This is one nice hotel in Phuket that located on the sea beach. Its location is near Phuket's airport and not be so far from the city. I would rate them as 4-5 stars hotel with reasonable price. Especially, I feel impressively their program to give free cocktail at night on Tuesday to their customers.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Chawal O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 August 2018

Dear Chawal O

We thank you for sharing your personal experiences during your recent stay. Your feedback is greatly appreciated as it will assist us to continue improving our services.

We are delighted that you found our hotel nice especially our location on the sea beach. Your comments on our weekly cocktail evenings is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

Wonderful friendly Thai hospitality. It was off-season (start of the monsoon) which was perfect for us it meant it was quiet with no crowds we could do all the activities, no need to queue, there was always a space by the pool. The staff were all very kind and helpful. A wonderful hotel and would like to return here or at least to another Dusit Thani

Date of stay: July 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank Neilsonbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 August 2018

Dear Neilsonbl

We thank you for sharing your personal experiences during your recent stay. Your feedback is greatly appreciated as it will assist us to continue improving our services.

We are delighted that you found our hotel lovely and wonderful. Your comments on our friendly Thai hospitality and kind staff is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 July 2018

I recently held a small meeting at Dusit Laguna after returning after 15 years. I always remembered the meeting so long before and the meeting room and wanted the same experience. It was all organised very well as last time and was a great success over the 1 week duration. The hotel is great, undergoing renovation at the moment but not that noticeable and what is working is very relaxing and comfortable. The very minor niggles are forgotten when the service of all of the day to day staff is so excellent. Any F&B outlet you go to any time of the day or night has excellent friendly service, the concierge will do anything to help and everything is done with a smile. This is becoming less common now even in Thailand. Our meeting events were well organised and supported with our guests and attendees being extremely happy. I think when the newly renovated wing opens with the restaurant it will be a great place to come back to... My only comment would be lets see more management walking around and having a chat, your team is supported so well by the service staff, lets see more management interaction and then it will be perfect.

Room tip: Higher floor out of 3 floors is better
Date of stay: June 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank LeeCSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 2 August 2018

Dear LeeCSingapore

Welcome Back and thank you for sharing your personal experiences during your recent stay. Your feedback is greatly appreciated as it will assist us to continue improving our services.

We are delighted that you had a great meeting and found it well organized and a success. Your comments on our excellent staff and friendly service is well received too. I will ensure that the management presence will improve. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And our staff continuously try and go out of their way to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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