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Reviewed 10 July 2017

We had a great holiday at this hotel. We were travelling with our 2 year old and 3 year old and it was perfect. It is really family focused which was perfect for us, I could see it not being so great if you don't have children.
Starting with the room. There is a trend towards open-concept everything in hotels, which is actually not so great if you are a parent of young children. We had one of the family rooms and it was perfect; there was a separate bedroom so we could put the children to bed and then not sit in the dark for the rest of the night. Overall it was a clean, elegant, simple design and everything worked well. The balcony was also great to give us extra space to spread out in. It was well shaded and we could see the sea even though we had not paid for that.
Food. The food was really actually good, we chose to do All Inclusive so that we didn't have to worry about anything while we were on vacation. My husband and I enjoy great food and so I'm always nervous about these buffet-style restaurants but this was really good. There was a lot of choice to keep both adults and picky toddlers happy (admittedly my little guys ate pasta every meal but whatevs). The food was fresh, there was a great selection of tapas every night. There was enough variety in the week we were there that we didn't get bored. The service at the hotel was great, the staff were efficient and friendly.
Pool & beach. The beach was just lovely, the sand is beautiful, clean and soft and right there. It's only a few steps from the pool, which is nice when you are lugging the 8,000 things that go to the beach with a toddler. The sea is amazing, it is bath-water warm and no more than knee-deep for maybe 50 yards out, it is truly perfect for toddlers. There are little waves but only enough to be interesting for them, not scary. The kids wanted to stay in the pool all the time, they just loved splashing around. I can see if you don't have kids that it's probably not the best experience as there are a lot of small children running and shouting and splashing, but if you are there with a family you will feel completely comfortable.
Facilities. We didn't use many facilities, my kids were too small for the kids club. The gym was small but fine, it had a bunch of cardio equipment. They offered free wifi, which is good, so annoying when hotels don't do that. The wifi was fine, my kids streamed videos and they played fine.
Overall I highly recommend this place.

  • Stayed: June 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
4  Thank NoBackpacking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 11 July 2017

Dear Guest,

We want first of all that you know we are really pleased that you had such an excellent holiday with us at IBEROSTAR Playa De Muro Village and we want to thank you for choosing Tripadvisor as your method for sharing your experience with others.

Our staff will be particularly pleased by your praise, the entire team is not only particularly hospitable, but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.

Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

Yours Faithfully,

Quality Manager
IBEROSTAR Playa De Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017

This was our 9th stay in this hotel and it speaks for itself, our daugther was 5 years old when we came here for the first time and now 15...
The only issue in this hotel is to get a proper room, during the last year the hotel has made gradations of them as they are all the same except for location, orientation, noisyness, proximity to the road etc. And every year we asked for a certain room already in January and ...In vain. We were wondering if the hotel could have given us some favor but not at all, and this is a huge minus of reception and reservarion service which we have been mentioning for years in hotel review without improvent.
The guest manager Esther was pretentious and not helpful.
But we come because of the marvelous beach and the sea and fantastic food, restaurant and bar services. Our special thanks for our friends Joanna who was making excellent omelettes every morning and Stefan from an adjacent Playa de Muro hotel for his attentive service in a beach restaurant and the bar.

Room Tip: Further from the road and on the first floor
  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Service
6  Thank Ekaterina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 12 July 2017

Dear Guest,

We want you to know that the description of your stay with us at IBEROSTAR Playa De Muro Village is very helpful and we thank you for providing your rating.

Although your comments show that in most areas we are on the right track with our numerous efforts and our detailed service, we have taken your feedback regarding the concerns you raise on board as we are aware that we can only improve on the basis of constant dialogue with our guests.

Again we want to thank you very much for sharing your review of our hotel and would be delighted to welcome you back to one of our hotels soon.

Yours Faithfully,

Quality Manager
IBEROSTAR Playa De Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2017 via mobile

10 of us went to the playa de Muro Village to celebrate my parents Golden Wedding Anniversary and we all had an amazing time. Esther and her team were so friendly and helpful. We arrived late on the Friday evening and the staff went out of their way to ensure we had food and a glass of cava to toast my parents while our cases were all taken to our rooms. The rooms were spacious and cleaned daily to a high standard. The food was excellent and varied. We ate at the beach bar a lot and the views were stunning. The staff in the restaurants and bars were all very hardworking and friendly. We had 4 children with us and they enjoyed being able to go to the pools at the sister hotel next door with an inflatable slide as well as playing in the 2 pools on offer at our hotel. They also enjoyed the indoor pool which was great to occasionally keep them out of the sun. The beach was a nice sandy one with shallow waters ideal for the children and grandparents daily swim. Would definitely return here again.

Stayed: July 2017, travelled with family
1  Thank jackiev643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteles2017, Quality manager at Iberostar Playa de Muro Village, responded to this reviewResponded 20 November 2017

Dear Jackie,

We are grateful to you for choosing IBEROSTAR Playa de Muro Village for your holiday, and for sharing the experience with us.

Your enthusiastic comments about the prime pillars we set in place to ensure amazing holidays for our guests are great to receive. Beautiful locations, helpful and friendly staff, cleanliness of our hotel and high standards of gastronomy are some of the most important elements of our company and reading that you found them all to your liking is brilliant news.

Once again, we thank you for this complimentary review of your time in our hospitality.

Best Regards,

Quality Manager
IBEROSTAR Playa de Muro Village


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Reviewed 5 July 2017

Stayed here for 1 week recently and as a young married couple with no kids have to say it was very children focused. We were the only couple there with no kids. It is very disruptive in the pool and restaurants. Evening entertainment was not good at all they should do a Flamenco show or something more centered for adults. The beach was beautiful however and the food good but area was a let down as nothing to do in the evenings, only souvenir shops barely any bars. All we did was sunbathe eat and go to bed. Staff were very friendly though especially Clara at the bar.

Stayed: June 2017, travelled as a couple
Thank 461Nathalied
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 6 July 2017

Dear Nathalie,

First of all we want you to know that we appreciate you taking the time to notify us through Tripadvisor about your recent holiday at IBEROSTAR Playa De Muro Village and we are sorry that you felt your experience was not as perfect as it should have been.

It has been disappointing to read your comments regarding the amount of younger guests here during your holiday and we would like you to know that we do empathize with you. The average age of our guests depends on the season and school holidays. During these periods our hotel does tend to attract a higher number of families travelling with their children. With this in mind we give our guests the option to use the facilities of our sister hotel next door and also provide a wealth of additional facilities and activities for our younger guests including a separate pool, a MINI & TEEN CLUBS for children aged 4-17years and also a children´s play area. We can only assume that for the period you were staying with us we had an unusually high number of children staying amongst us and we apologize for any inconvenience this caused you.

We also want to apologize that our evening entertainment offer did not meet your expectations and we will certainly relay your thoughts directly to those responsible on your behalf. We promise to continue doing our best to bring performances which are of good variety and an enjoyment for all our guests of all ages.

On the other hand we are very happy that the culinary efforts of our professional chefs were able to satisfy you and that you thought the food during your stay was out of this world Fantastic. The quality of our food and drinks offer for our guests is of major importance to us all at IBEROSTAR so comments like yours that confirm we have achieved our goal in this area is always great to receive.

And finally, we thank you for mentioning our staff here, they are the backbone of our hotel and we will certainly pass on your compliments to Clara whom you mention personally in your review and to everyone else involved in making your stay with us a memorable one.

Again we thank you for taking the time to write and share this review of our hotel and although it would appear that this was not the ideal location for you and your partner on this occasion, we very much hope that you will continue to include IBEROSTAR in your future holiday arrangements.

Yours Faithfully,

Quality Manager
IBEROSTAR Playa de Muro Village

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017

Really very nice, clean hotel. Personnel is very friendly and helpful.
Loved to have pine trees near the seaside where you can find a shadow on the grass.
A bit not so strong Mini club performance but can use sister IBEROSTAR hotel Mini club.
Good restaurants with live music during the dinner (time to time).
As the result - prolonged our stay from 2 to 3 weeks there :)

  • Stayed: June 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar
Thank Viacheslavp33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro Village, responded to this reviewResponded 5 July 2017

Dear Andy,

We want first of all that you know we are really pleased that you had such an excellent holiday with us at IBEROSTAR Albufera Playa and we want to thank you for choosing Tripadvisor as your method for sharing your experience with others.

Our staff will be particularly pleased by your praise, the entire team is not only particularly hospitable, but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a wonderful impression on you.

Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel.

Yours Faithfully,

Quality Manager
IBEROSTAR Albufera Playa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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