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All reviewssnack barsaladself servicesoft drinksthomson repbar staffburger kingevery nighton tappasta dishesrooms were cleaned dailyporkmost nightslittle repetitivehotel poola lovely holidaymain road
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Reviewed 8 September 2017 via mobile

Stayed here from the 29 August to the 5 September. I really enjoyed the hotel. The food was really good there was always plenty of food on offer. The reception staff where excellent with helping me find my way round. The room was a good size always clean. I found all the staff friendly.

I would definitely return here in the future.

Stayed: August 2017, travelled solo
1  Thank spacecowboy201583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2017 via mobile

We have just returned from a 10 night stay at this hotel after last staying 8 years ago and nothing has changed. The decor and furniture are exactly the same as they were all those years ago

The pictures of the rooms make them appear large and spacious. There were 2 adults and a 9yr old child and we just about coped. The whole place is the same as it was 8yrs ago. Rumour has its closing over the winter for 're-modelling'. It so desperately needs it. The hotel looks tired. The noise from people in adjacent rooms was unbearable at times, from moving furniture to people talking. Everything could be heard through the floors and paper thin walls. From the outside the balconies look spacious, but when you get to your room you realise that the balcony is actually for 2 rooms with a wall separating them and as such are quite tight, especially with the 2 chairs and small table they provide.

The food......started off really well. The first few days went really well. Plenty of choice all nice and hot. Breakfast was ok. Lots of eggs, beans, fruit, bacon, toast and pastries. No sausages. Only frankfurters. For lunch and dinner, fish, meat, salads. Plenty of fresh fruit. It was all there. Oh yeah and chips. Then it changed. Out of the 10 days, lasagne must have been on about 5 times, 3 or 4 different stews that all tasted the same. Then battered cauliflower and battered broccoli appeared. Why?? Oh yeah, carrots for breakfast. Yes carrots. Who has carrots for breakfast?? Food wasn't changed as regularly and as such became cold. They then for some reason decided to cook everything in salt. And i mean lots of it. Everything they cooked had way to much salt. I couldn't taste the food over the amount of the stuff. The hotel is too small to be all inclusive with hotel options around the corner appearing to be much better. This hotel is a half board at best. Theres no options nearby that could serve as a viable alternative option for the hotel to be bed and breakfast. Theres an endless supply of soft drinks, wine, beer, sangria, fruit juices, water, coffee and certain cocktails. The snack bar was disappointing with very little choice. I remember there being burgers that were cooked to order. None of that.

The staff are brilliant. The maid came round daily and towels were changed every day if you wanted. Bedding was changed every 2-3 days. The bar staff and waiting on staff in the restaurant we really good. Any problems were dealt with swiftly and nothing was ever a problem. We were greeted with a double bed and bunk beds. We asked for the top bunk to be taken off. The receptionist advised us that it would be the following day, which was not a problem. We went out for the evening and when we returned the top bunk had been taken away. Brilliant.

The pool area was clean and tidy and plenty of sunbeds and the pool was perfect if the weather got a little hot, but with the playa de muro beach so near i think alot of people headed there instead, which at €13.75 for 2 sunbeds and a parasol for the day was good value.

Overall, would i return? Probably not. The location is brilliant. But i wouldn't go back just for the location. There are better hotels nearby and for the price we paid i expected more.

Stayed: August 2017, travelled with family
1  Thank stevenpealin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

I stayed along with a friend and my granddaughter for one week all inclusive in a on bedroom apartment in the annexe part of the hotel.
I found all the staff from reception to dining room to cleaners all helpful, polite and amiable.

The apartment was small but adequate. It had a fridge, kettle and microwave , along with cutlery and crockery. Air conditioning comes at no extra charge. The safe however has to be paid for.

The cleaners replaces towels and bedding three times and made the beds etc every day.

All three of us found the food to be well cooked, well presented and plentiful. Lovely tender roasted meats daily, always a great selection of salads, pasta with a choice of sauces, pickles and fruit. Breakfasts included eggs , bacon and sausages daily, a continental selection and cereals. Always sweet pastries and a large selection of breads.

The beer and wines are on tap all day and evening, as is coffee, tea, fruit juices, slush and cold water. The bar is open all day and evening for anything else you may want.

The pool area is clean and pleasant. There was never a problem finding a lounger.

Sadly the weather let us down, we had clouds, rain and winds daily. The sun only managed to get through for spells in the afternoon. The hotel however was consistently good.
The location was ideal too, a stones throw from shops, bars and the beach. Wonderful.

We all enjoyed our stay and would not hesitate to go back.

Liz, Val and Hannah

Stayed: August 2017, travelled with family
Thank Elizabeth E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017

We have just returned from a brilliant, relaxing family holiday here. Last week of August. The hotel is very clean and all reception staff, bar staff, waiters & waitresses, chefs, cleaners and any other staff we came into contact with were friendly and helpful at all times.
The meals at the hotel were all very good and we were impressed. There was something different each mealtime and different salads each day as well. There was always a meat dish, and a fish dish and a pasta dish as well as chips and paella each meal time and every meal we had we were impressed with. Food was always fresh and hot where it was supposed to be.
All inclusive guests can help themselves to San Miguel lager all day long until 11pm and there is white,rose and red wine and also sangria to help yourself to as well. And all the usual soft drinks and a couple of different flavours of slush which the children liked. At the bar you can also order whatever drink you want. Some cocktails like pina colada & sex on the beach come out of a machine but were perfectly fine and we drank them on several occasions.
The pool area was great and relaxed and sometime got busy although there always seemed to be sun beds available. There is a childrens pool and a larger pool which goes to 3m deep. Occasionaly a member of staff would bring melon,pinapple and even a tray of cocktails round the sunbeds which was a nice touch.
The entertainment guy who was superb usually did something with the children about 11am each morning and then organised something for older kids/adults in the afternoon. Most evenings at 9pm he would do a mini disco for the children. The children absolutely loved him and he was superb with them and a really good entertainer. After the mini disco there would be a show of some sort. There were a few singing/dancing ones and also a snake and a parrot show over the course of a week.
About a less than 5 minute walk from the hotel is a lovely sandy beach with warm shallow water. You can also get boat trips from here and pedalos a bit further up. There are a few restaurants and bars here as well and most nights from 7pm t0 10pm there are a few market stalls selling jewellery and other crafty type things. Just opposite the hotel pool there is a burger king and some shops that sell all the usual holiday essential you might need. On the corner of this road is a car hire/excursion place. Just over the road from that is a bus stop to get a bus into Alcudia for a couple of euros. If you walk out of the hotel the other way in the evening there are a load of bouncy castle slides and a trampoline which the children enjoyed but they are 5 euro per child for about 20 mins.
The rooms were not great and as a family of 5 we had to have two rooms which were not joining or even next to each other which wasn't ideal but apart from that the hotel was great. A good mix of British, German, French, Spanish, Italian were staying here. The children all made friends easily round the pool and all had a great time. We thought this was a great hotel and would have no qualms recommending this or staying here again. Booked through Thomsons although we didnt see a rep at the hotel.

  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

I am only writing this review now as I didn't know how to download the app to leave a review.
Me, my partner, our 16 year old daughter and 14 year old niece stayed here last year in June. We booked a 1 bedroom apartment so the girls could have some privacy but we could still keep an eye on them. We were given a tiny box room with 2 single beds pushed together and some rackety old bunk beds with slats missing. When we showed the manager our booked form they said there was nothing they could do and we had to speak to a Thomson Rep who was in a different hotel about 10-15 mins walk away. We were backwards and forward all day as they were fobbing us off blaming each other and only when I had a massive breakdown and started crying uncontrollably as well as being on phone to Thomson they done something. They gave us the room next door, which earlier when I asked they said wasn't available. So although the girls got the room next door, I was still worried sick about them all week. We booked and paid for a 1 bedroom apartment well in advance and that's what we should have received! Ruined my whole week. And now very untrusting of travel agents when booking.

Stayed: September 2016, travelled with family
2  Thank GemmaWillis19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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