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All reviews special thanks shower and toilet food truck dunas bar incredible hotel junior suites are towel cards half board we booked a family room foam party bubble pool fabulous location the main swimming pool kids pool recommend this hotel to anyone fantastic family breakfast and dinner
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Reviewed 12 August 2018

Room Tip: Kettle and cups and cutlery in each room .
  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
IberostarHoteles, Quality Manager at Iberostar Playa de Muro, responded to this reviewResponded 23 August 2018

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 August 2018 via mobile

Good
1. Great pools in lovely location with easy access to the fantastic beach through a beautiful grass/wooded area where many people relax in the shade.
2. All Staff are all very friendly and helpful and go the extra mile. Service in the restaurants and bars was very very good.
3. Entertainment is good in the evenings. Especially for families.
4. All inclusive restaurant is really nicely done out with lots of room for everyone and their is lots to choose from
5. Rooms are modern and very clean.
6. The indoor pool / spa is fantastic and a great place to get away from the sun in the middle of the day. (Or if weather is bad)
7. The communal areas are really nice.
8. The cafe /bar area for lunch by the beach is beautiful.

Areas for improvement(not many)
1. Charging €30 to use the safe for a week when you’re paying £400 a night is wrong. You shouldn’t have to pay for something to store your valuables in your room.
2. The entertainment is very loud until about 11 so if you have young children sleep can be tricky.
3. There are No irons or ironing boards in the room and you can’t request on either . You have to go to an ironing room and queue up to use 1 iron. (For the whole hotel)
4. The steep Slope to the toilets next to the pool is really dangerous and should be steps. Lots of people slipped
5. The blue bouncy swimming pool is quite dangerous. It’s not for young children.

FYI
1. People wear smart shirts / shorts to dinner. Men only need trousers if you go to the smart restaurant you pay for.
2. 85% German with a the remainder being a mix of British, Russian and Spanish.

Stayed: August 2018, travelled with family
6  Thank knutsford1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro, responded to this reviewResponded 10 August 2018

Dear guest,

We would like to take this opportunity to thank you very much for your friendly review and at the same time for the helpful assessment of our hotel. It is very pleasing to know that our strong service concept was evident during your stay as our daily efforts are geared towards creating the quality atmosphere and bespoke service you experienced. We are also very grateful and motivated to receive your constructive feedback as we are always open to suggestions on how we can improve our services on a daily basis to satisfy our guest's wishes and provide an even better service now and in the future.

Thank you once again for your detailed description. It is nice to know that you had such a fantastic time with us and we hope to see you again soon.

Best Regards,

Quality Manager
Iberostar Playa de Muro

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Reviewed 7 August 2018

We were in need of a total wind down holiday and it was exactly that. Location, accommodation, staff, pool and food were excellent . The all inclusive option was ideal for us as a family of 5 with superb choice and quality.

Room Tip: Sea view was almost a wrap around balcony bigger than the room ! Beautiful view
  • Stayed: July 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Jet2holidays
Thank Whitley40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro, responded to this reviewResponded 9 August 2018

Dear guest,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar. Such a pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.

Again we thank you for your positive review of our hotel and we hope that we will continue to provide you and your family with excellent holiday experiences in the future.

Best Regards,

Quality Manager
Iberostar Playa de Muro

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Reviewed 6 August 2018

This is quite simply a fabulous hotel in a tranquil location. The rooms were modern and immaculately presented, the food was delicious, the staff attentive and the location amazing ! I will definitely be back !

Stayed: August 2018
Thank DeanRigby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro, responded to this reviewResponded 7 August 2018

Dear Dean,

We would like to, first of all, thank you for your kind review of your recent holiday with us at Iberostar. Such a pleasant feedback of our hotel is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts.

Again we thank you for your positive review of our hotel and we hope that we will continue to provide you with excellent holiday experiences in the future.

Best Regards,

Quality Manager
Iberostar Playa de Muro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2018

All-in-all this is a good hotel, right on the beach with a lovely pool and rooms that do what they need to.

One repeated frustration i had was staff who don’t know what is going on... One example was in relation to when various restaurants on premises opened and if we good book and we were always provided the wrong information. No problem for adults but when managing hungry little kids it was very annoying...

Stayed: August 2018, travelled with family
1  Thank 111TIM111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IberostarHoteles, Quality Manager at Iberostar Playa de Muro, responded to this reviewResponded 10 August 2018

Dear Guest,

First of all, we would like to thank you for your review and say that it is through feedback such as yours that we can continue to maintain our excellent standards, therefore, we thank you for the improvement possibilities that your comments provide us with. We sincerely regret the misunderstanding with our employees that are characterized by their competent and professional manner, we apologise if you did not receive this impression at all times during your stay.

However, we are delighted to read that you were so satisfied with the location of our four-star hotel on one of the best beaches in Mallorca and that you and your family have taken some wonderful memories home. It would be an honour to serve you again at one of our establishments and until then we wish you all the best.


Kind regards,

Quality Manager
Iberostar Playa de Muro

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