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Reviewed 21 December 2020 via mobile

I visited the hotel in December. Even if there are improvements going on, the place is beautiful the beach is wonderful. The restaurant is good and we felt safe all the time. We recommend it a lot.
There are many improvements on the safety and please enjoy the sunset even after the sun is down, the colors are better after that. The pictures do not have any filter.

Date of stay: December 2020
Trip type: Travelled with family
Thank Y420QMricardos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Jimenez, Marketing at Hotel Punta Leona, responded to this reviewResponded 21 December 2020

Hi dear Y420QMricardos

Thank you for leaving us such a great review!✨
We are delighted that you loved your experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day!
So thanks for your kind words and recommendation, we hope to see you again!

Regards
Hotel y Club Punta Leona

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2020 via mobile

Ok where do I start. I arrived at the hotel around 12pm. Checkin is at 3pm. They allowed me to use the facilities swimming pool and walk on the beach. At around 4:30pm it appeared it was going to rain we decided to stop by for the key card to for our room since they do not give it until after 3pm. We got to our room at 5pm showered as soon as we finished the lights and water went out. We did not get it back all night and all morning it was horrible no air or water. Worst stay I ever had in Costa Rica. They never offered a discount or anything. You can image not being able to flush the toilet or no air conditioning in 88 degree heat. Good luck if you decide to stay here.

Date of stay: August 2020
Trip type: Travelled with family
3  Thank slice107
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Jimenez, Marketing at Hotel Punta Leona, responded to this reviewResponded 23 August 2020

Dear customer slice107,

We are sorry you experienced water and electricity shut down due to the heavy storm. Unfortunately this can occasionally happen during rainy season when tress fall down and damages take time to be repaired.

In the future, we expect to provide you the best service as we love to serve our customers.

We appreciate your feedback an hope yo keep visiting Costa Rica

Best regards
Hotel Punta Leona

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Reviewed 13 March 2020

Totally enjoyed our time spent here. We stayed in "Panama" rooms were very comfortable and clean. Plenty of room for all our stuff and we even had an English channel on the tv. Yes, we actually turned on the tv for a few minutes. We were there for a birding trip and had the opportunity to see beautiful macaws, owls and others.
One big disappointment!!! NO White Faced Capuchin monkeys!!! One of the main reasons for staying here were the monkeys. They have put nets around the restaurant to discourage them from stealing food. I understand that but they could still do something to keep them around. We probably won't go back there until the monkeys return.

Date of stay: March 2020
2  Thank pzipp67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Jimenez, Marketing at Hotel Punta Leona, responded to this reviewResponded 21 August 2020

Hello pzipp67

We appreciate you have shared your comments about your recent stay. We will take your comments into account to improve and offer the best service possible.

We look forward to seeing you again and that we will be the perfect place to escape and relax a few days.

Regards

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Reviewed 10 March 2020 via mobile

The only thing OK about this hotel was Playa Blanca which was a beautiful beach. We stayed at the apartments which is located by a busy road extremely noisy especially starting early in the morning. Hotel is very sparse with uncomfortable beds overused pillows and no amenities. Have to walk everywhere since busing is not reliable and very limited times. Staff is not friendly and happy with their jobs. Food is Marginal at best. We stopped using hotel amenities since we were always so disappointed and just spent our days at the beach. I would not recommend this hotel. The price was very affordable and the hotel and apartment were clean. These are the only positives.

Date of stay: March 2020
Trip type: Travelled with family
Thank 746jenniferz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelyClubPuntaLeona, Guest Relations Manager at Hotel Punta Leona, responded to this reviewResponded 14 March 2020

Dear guest 746jenniferz:

Thanks for choosing us for your vacation!
We appreciated your comments about your recent experience at Punta Leona.
Your feedback is very valuable to us and motivates us to keep improving our service to our guests.
We hope to receive you again at Punta Leona.

Regards

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Reviewed 28 February 2020

I stayed at this hotel in January 2020. The resort was beautiful, wide variety of trees, nature and animals. The restaurants and food were really good ! The staff at the Algarete Bar were the best, especially Joseph. His knowledge and excellent service made our trip a lot more enjoyable for me and ALL my family. Definitely go see Joseph at the Algarete bar, he will make you the BEST drinks everytime !

Date of stay: January 2020
Trip type: Travelled with family
Thank Cbure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara Jimenez, Marketing at Hotel Punta Leona, responded to this reviewResponded 23 August 2020

Dear guest Cbure:

We really appreciate reading your comments about your recent experience at Punta Leona
We strive every day to maintain and improve our high standard of excellence to ensure our guests have the best possible experience.
We hope to receive you again at Punta Leona, thanks again for choosing us for your vacation.

Best regards

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