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Reviewed 4 September 2010

Had a fantastic time.... all staff were very friendly and helpful. Room cleaned on a daily basis, with fresh towels left etc. Meals very good and varied. We loved the barbeque with the steaks which were as big as your plate!!!

Booked a few trips via Rubin (hotel lobby) - had our own escorts for the Island Tour and Rainforest Tour (Jeremiah & Jerome - thanks both you were great!!!). Booked a boat trip via Woody (from the beach) had a fab day - thanks Woody and to the two young men who manned the boat/trip. And a thank you to Eastlyn, the taxi driver who took us to Scarborough and picked us up (and to the airport on our departure).

Welcomed the rain (well it is the rainy season) or liquid sunshine as the people of Tobago call it, but plenty of hot sunny days.

The only negative we could find was the bar area... only one bartender on at a time so you have to learn to have patience, but don't let this put you off, bartenders on duty were very friendly, in a way we felt sorry for them - NB hotel management should review having more than one person running the bar.

  • Stayed: August 2010, travelled with family
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2  Thank kam003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2010

We just returned from a fantastic holiday in Tobago during which we spent 4 nights at the Turtle Beach which we loved! We arranged our own flights and hotels, so took a taxi from Crown Point airport to the hotel which cost TT$80. On arrival at the hotel we were greeted with rum punches, iced towels and a warm welcome. Our rooms were on the first floor towards the south end of the hotel which is 200 metres from reception, but like another reviewer said, it’s a nice walk along the beachfront side. Also, the sea was so warm and calm when we were there that we often swam in the sea rather than the hotel pool (which was clean and warm too!).

Our rooms were spacious and clean, with safe and TV, plus a coffee machine in one of them. We had the upgraded rooms which have the mini-bar topped up with soft drinks and beers every other day. One time they ran out of Coke so gave us 7-Up instead, but the next day brought Cokes as well. As others have said, TV reception wasn't great on some channels, but the Sky Sports channel was fine if you want to watch live premier league football - they even show Saturday afternoon games live in Tobago!

Overall, the service was good and friendly. We had a problem with the toilets (don’t ask!) and maintenance came round in a flash to fix it. Same with the safe and air conditioning. Free wifi internet in reception was high speed and reliable. Restaurant drinks service was OK if you could get the waiter’s attention, and the only gripe was the slow bar service. One barman struggles with a crowd of us Brits on all-inclusive! The food was very varied and plentiful, and the roast dinner on Sunday was great.

The manger’s drinks reception was a fun event, and we met Peter Cox who gave a talk on the wildlife of the island. The local dive centre at the hotel was excellent, and I had some great dives with them (Maverick wreck dive is brilliant).

The hotel offered a number of tours, but we opted to take a full-day tour with a local taxi driver, Ram. This was a great way to see the island highlights (forts, beaches, Argyll Waterfall, Speyside, Scarborough, Jemma’s Café etc.) on a schedule to suit the four of us. The whole day cost TT$800 (around £80) and he told us about the history of the island and even took us to the best shops and produce stalls to buy mangos, gifts, etc. Argyll Waterfall deserves a visit and it’s worth having the free local guide service as they tell you about the wildlife and history of the falls. Jemma’s Treehouse Café was disappointing – slow service and not as impressive a location as Turtle Beach!

After 4 nights we moved on to a pre-booked week at the Stonehaven Villas (review to be posted there) which is the height of luxury, but we were sad to leave the Turtle Beach. Sure, the hotel isn’t the Burj Al Arab, but neither are the prices. It seems most guests, like us, had a great stay and thought the hotel was good value for money. Some reviewers must have been unlucky in the rooms or service – if you experience problems I’m sure it’s worth raising them with the management and maybe getting a change of room for example.

By the way, we also visited Le Grand Courlan and Grafton Beach Resort hotels on the island, and neither seemed anywhere near as friendly, safe or busy as the Turtle Beach.

  • Stayed: August 2010, travelled with family
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1  Thank Primaxia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2010

Tobago is a beautiful Island with some very welcoming and friendly locals who are truly let down by this hotel. From our arrival and the two and a half hour wait for our room to the moment of our departure our entire holiday was dogged by problems.
I will list our main complaints:
• being abandonned on arrival
• dirty rooms with mould in the bathrooms
• a bath that was not properly supported and yes my husband did go through it!
• a safe that you could pick up and remove from the room
• unreliable housekeeping and repeated failure to replace towels
• water dripping from the ceiling of our children's bedrooms onto the electrics
• our own exclusive brand of fungus growing on all the fixtures and fittings
• all our clothes smelling of an expensive brand of blue cheese thanks to the damp
• continual buffets with the added bonus of fly infestations especially at lunch
• a number of very grumpy officious staff who overshadowed the friendly ones
• the only kit the maintenance men had seemed to be empty rucksacks

I could carry on but I don't want to look like I'm moaning! I was very disappointed by our holiday, on the positive side the location of the hotel is fantastic, the local vendors on the beach were very friendly and our rep, Maria is fantastic. However I would not recommend this hotel to anyone else unless they are qualified plumbers seeking a bus man's holiday or perhaps Gordon Ramsay would like to give the kitchen staff some advice on how to make buffet meals more exciting.

  • Stayed: August 2010, travelled with family
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1  Thank TheFamousFive186220
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 August 2010

GREAT VALUE for money. Don't pay attention to negative reviews. They're from people who do nothing but complain.
My wife, kids, and inlaws are still here and we all love it! Only slightly negative issue would be the service at the swim-up bar. Quite slow. However, bartenders were quite friendly and attentive. Rowley was Great! He always took care of us. Raul was good too. We coming here every year now. The pool was wonderful- the biggest in tobago!

  • Stayed: August 2010
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1  Thank mrneate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2010

Read the reviews and thought it necessary to add my own to show experiences do differ. It is 3 star and not 5 so do not expect to pay for the former and get the latter.

Location: 15 mins from Crown Point. 7 mins from Buccoo. Fort George just around the corner.

Very friendly staff - security, front desk (both Esthers), food and beverage staff (Ms Jordan, Allan) etc. They played and chatted with my 2 and 4 year old all the time and attended to our needs especially at meal times when it was most appreciated.

Safe location, lots of security present at all times. Our room was at the furthest end (100m from the pool but this is mostly where the family rooms are located) and there was an officer posted there 24/7. The walk was a bit of a bother at first until we figured out it was best to walk on the beachfront side..scenic and faster.

The room was clean and serviced daily before lunch. Bathrooms very clean and white and fresh towels provided daily with the necessary toiletries. There was a safe for our use as well as complimentary coffee maker and coffee and tea and mini fridge. The pics on this site are a true representation of the hotel. y own pics which I am adding reflects this. We had 110V outlets to charge our cell phones etc. We got hot water in the shower at all times. The hotel was not luxurious but it was great value for money and clean and offered all conveniences. If you're looking to spend most of your time outdoors it's just fine. Room is just for sleeping and showering...the tv works well too and there is a radio and phone. A/C very good.

We had the all inclusive package which we did not regret. Food was plentiful and tasty. Breakfast, lunch and dinner lasted 2 1/2 hrs each and tea was an hour. Combination of local and international cuisine. Each meal offred over ten vaied dishes. Hot dogs and fries and fried shark were available with most meals as some kids prefer the fast foods. Deserts always caterred for everyone: fresh fruit, sweet cakes, custards, carrot cakes, brownies, ice cream etc Entertainment was excellent...Princess Adana has a lovely voice and we believe she is just waiting to be discovered internationally! Pool was always clean as were the grounds. We never made it on the beach as the kids never wanted to leave the pool. Kids pool was great but even the larger pool was quite good for our 4 year old as well as the jacuzzi. The entire pool appeared to be heated. Kayaking etc also available. We even saw turtle hatchlings being rescued and assisted out to sea.

We will certainly be going back soon. Too bad we could not extend our stay as we tried, due to work obligations. Made a few friends as even the people staying there were very friendly. We're from Trinidad and there were a few families also from Trinidad with kids. Lots of tourists from UK and Europe and all very nice. MIxed crowd in terms of ages.

  • Stayed: August 2010, travelled with family
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4  Thank Roseanne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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