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Reviewed 31 May 2017

We stayed at the 1BR Villa for two nights. Overall, the room is nice, very spacious and a good size personal pool. And the hotel infinite pool is quite nice with great view. However, a few things that I think the hotel could improve.
1. Ahead Notice: When we checked in the hotel, we have been told that during our stay, one afternoon the pool would be closed for a wedding. We have suggested if you know the wedding ahead of time, have you considered to put out a notice before the customer is booking your hotel? The greeter promised us that she will inform her manager and get back to us. Through our stayed, no come contacted us regarding this matter.
2. Check the hardware before customer arrives: when we got into the room, the fridge is not working and so does the baby bottle sterilizer. We have to wait to get them all replaced which is quite inconvenience when you need them.
3. Internet Coverage/Speed: the hotel offers free wifi, however, for our room, you would only get signals in the living room but not in the bedroom. And the connection speed is not very quick compared to another of our hotel in Bali.

Other than that, the service was good, the bell captain was really helpful to contact our driver when we are leaving.

  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
    • Service
3  Thank jeffreyc2257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso R, General Manager at Banyan Tree Ungasan, Bali, responded to this reviewResponded 2 June 2017

Dear Jeffrey C,

Warm greetings from Banyan Tree Ungasan.
Allow me to thank you for taking the time to share your valuable comments with us on Trip Advisor. I am glad to hear that you enjoyed the Villa.
We regret that your stay in our resort could have been improved and did not live up to your expectations. We have noted your points regarding the main pool closure during the events, in future we will communicate with the guest in advance. Regarding the bottle sterilizer and the WIFI in the room, we have addressed to the concerned departments for further improvement.
We are thankful for your constructive feedback and hope that your not so perfect experience will not prevent you from returning to our resort in the near future.

With my best regards,
Alfonso Romero - General Manager

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Reviewed 31 May 2017

after staying in Ubud area for about a week and we ended up in our final resort in Jalan.
Banyan Tree Resort was just perfect.

every staffs were extremely friendly and yet still professional. staffs really are there for you. from the moment we were greeted we felt welcomed.
the Villa we stayed it had infinity pool and beautiful overlooking ocean view which was gorgeous.
the room had the best quality furniture, bed was very very comfortable the room was spacious with walk in large separate bathroom. the private swimming pool is a good size for two and kept clean.
there's main pool right next to the breakfast place though we didn't use the main pool. we were very happy with our private pool and it was good enough!

the breakfast buffet is delicious. the place is not as huge as i expected but there are many options for you!

we felt just like home at our Ocean view Villa! they have everything you need.
i highly recommend Banyan Tree for anyone whos looking for a perfect get away.

  • Stayed: May 2017, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Gabi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso R, General Manager at Banyan Tree Ungasan, Bali, responded to this reviewResponded 2 June 2017

Dear Gabi M,

Warm greetings from Banyan Tree Ungasan. Thank you very much for outlining your experiences on your last visit at Banyan Tree Ungasan! We really appreciate your comment here on TripAdvisor and we are very happy to hear that you were delighted by the facilities and services that we offer at our resort.
We are definitely looking forward to welcoming you back in the near future.

With my best regards,
Alfonso Romero – General Manager

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Reviewed 30 May 2017

This is one of the best travel experiences I've ever had, and I travel A LOT. The 1BR Villa we stayed in was amazing; bedroom stepped into the infinity edge pool (which was the PERFECT temperature - cool and refreshing but not cold nor too warm). Flawlessly appointed villa - outdoor shower was a great addition. Love the private entry before you get to the front door with water on either side.......loved the beautiful high ceilings and lighting treatment. Mostly loved the SERVICE. The Balinese in general are happy and love visitors, but BTU went above and beyond. Do NOT miss the Cliffside Dining experience if you are looking for a romantic dinner.

Room Tip: Villa 108 has a pole in the sea view, but was not a big deal. Great breeze and VERY PRIVATE.
  • Stayed: May 2017, travelled as a couple
    • Value
    • Location
    • Service
1  Thank KateOdasz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso R, General Manager at Banyan Tree Ungasan, Bali, responded to this reviewResponded 1 June 2017

Dear Kate Odasz,
Warm greetings from Banyan Tree Ungasan.
Thank you for sharing your wonderful experience with us and our esteemed travelers.
I am pleased to read that you had a relaxing experience and that you were impressed by our warm welcome, villa atmosphere and the resort facilities that we offer. We take great pride in providing our guests with unique culinary experiences Cliff Edge dining. I am delighted to know that we have met your expectations and that you have brought a touch of Banyan Tree back to your home.
On behalf of my team, we certainly look forward to welcoming you back and to enjoy another wonderful experience with us in near future.

With my best regards,
Alfonso Romero – General Manager

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Reviewed 23 May 2017

We have been loyal guests of the Banyan Tree for more than 18 years. Having stayed at Banyan Tree Phuket, Koh Samiu and Bangkok, Banyan Tree Ungasan was a hidden treasure for us to have discovered. Mr Alfonso Romero is certainly one of the best Manager’s we have come across. This hotel is very well taken care of and certainly exceeded all expectations – all staff went beyond their call of duty in terms of service! Our stay at Bayan Tree Ungasan was certainly one of our most memorable stays at the Banyan Tree Hotels.

Our driver from the hotel collected us at the airport in a very clean air conditioned vehicle with cold water on hand. The journey took approximately 40 minutes. We received a royal Balinese welcome and blessing ceremony and were presented with a flower, and blessed with rice and sprinkled water.

What we loved most about the Banyan Tree was the fact that it was away from all the busy areas and we felt totally relaxed and it epitomises luxury combined with exceptional service. We literally did not leave the resort for a full week!

The resort is exceptionally well maintained with manicured gardens including frangipanis. We stayed in a one bedroom Sea View Villa. We had the most opulent room and the sea view was uninterrupted. The villa was spacious and extremely luxurious with a stunning infinity pool and spa. It is extremely private and secluded and the only visitor that you may be disturbed by, would be a monkey jumping from tree to tree!

My husband attended the gym daily to work up an appetite for the sumptuous breakfast on offer. We both attended the spa frequently and we both felt it was the best massage we have ever had!

The highlight for us was breakfast. The variety on offer, once again, exceeded our expectations. Breakfast was like a fine dining experience that changed on a daily basis.

There are numerous restaurants, including Bambu, Tamarind and Jumana. Jumana is an experience that should not be missed! Most evenings we opted for room service and it was spectacular!

Thank you to Mr Romero and all the staff that made us feel so welcome. We are hoping to be back with our eight-year-old daughter very soon!

Stayed: April 2017
3  Thank Ell307
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso R, General Manager at Banyan Tree Ungasan, Bali, responded to this reviewResponded 30 May 2017

Dear Ell307,

Warm Greetings from Banyan Tree Ungasan.
We were happy to hear that you had a great experience at our resort specially in our Sea View Villa. It is always a great pleasure reading a positive review from our valued guest such as yours and thank you for your kind word.
On the behalf of the entire team, We would like to thank for returning to Banyan Tree property and we look forward to welcoming you back for another fabulous experience.

With my best regards,
Alfonso Romero – General Manager

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Reviewed 9 May 2017

It was wonderful experiece for my family.(especially for my daughter!!)
Room condition was exellent and the members of staff were very kind.
(Cornelia especially kind)
Everything was very very happy!!
I recommend HERE to plan family trip.

Room Tip: More Ocean View Rooms give you beautiful sight.
  • Stayed: May 2017, travelled with family
    • Value
    • Location
    • Service
1  Thank jeechul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alfonso R, General Manager at Banyan Tree Ungasan, Bali, responded to this reviewResponded 12 May 2017

Dear JeeChul,

Warm greetings from Banyan Tree Ungasan.
We were happy to learn that your stay with Family was amazing, especially to your daughter. It's always a great pleasure reading a positive review from our valuable guest such as yours. . I truly appreciate your complimentary words with them, especially with our Resort Host, Cornelia which I will definitely share your wonderful feedback directly with her and also with all the staff.
On the behalf the team, we certainly look forward to welcoming you back to this beautiful island in the near future.

With my best regards,
Alfonso Romero – General Manager

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